Escort 360c no longer detecting Ka

InsipidMonkey

Essential Monkey
ModSec
Premium Plus
Lifetime Premium
Corgi Lovers
Advanced User
Joined
Mar 22, 2017
Messages
8,052
Reaction score
18,495
Location
New England
Last edited:

madlag

Learning to Drive
General User
Joined
Apr 29, 2020
Messages
29
Reaction score
52
Yes, it sounds like they are quickly working through the backlog. The website still says "Backordered — expected shipping date 05/31/2020 or earlier", however.

Edit: Here is a thread VR resuming shipping: https://www.rdforum.org/threads/99595/
Well I just picked up the R7 at a local shop today. Once the v1g2 is readily available I'll grab one of those too.
 

Brainstorm69

TXCTG - 2016 MOTY
Premium Plus
Lifetime Premium
Advanced User
Joined
May 23, 2015
Messages
11,370
Reaction score
27,787
Location
Lone Star State
Well I just picked up the R7 at a local shop today. Once the v1g2 is readily available I'll grab one of those too.
Always good to have more than one arrow in your quiver. ;)
 

RoadDogg

Premium Plus
Lifetime Premium
Advanced User
Joined
May 10, 2018
Messages
1,092
Reaction score
3,398
Location
Tennessee
If your comparison of the 9500ix performance is based on this particular defective 360c, then you are definitely missing out. The 360c should easily out-perform the 9500ix. I would contact Escort and get a warranty service ticket opened. If you're in warranty, it should be free. If you're out of warranty, the repair will be $40, $100, or $140, depending on the options you choose. Either way, that's still a great price compared to being stuck with a defective 360c. If you're wanting to sell it, you'll still fetch more for it in working repaired shape than if you try to sell it while defective, so it's totally worth the spend. Additionally, you'll be able to run with a repaired and freshly tuned-by-hand detector, and get a chance to see how that performs. In my opinion, I'd recommend you get it repaired and then use it.

If out of warranty, I would imagine the cost will be either $99 or $139. Is there a repair offered by Escort for $40? I think the $139/$140 repair charge includes shipping paid by Escort both ways and a 1 year warranty, and I think the $99/$100 repair charge the customer pays shipping to Escort, and the warranty is 90 days. I would definitely opt for the $139/$140 for the longer warranty based on my experience with my Max360c.

My Max360c is out of the factory 1 year warranty, but I have the Escort Service Plan extended two year warranty. If I sell my Max360c, does the Escort Service plan transfer to the new owner or is it just for the original owner? I guess need to call Escort to ask that question. Just curious if anyone knows.


Sent from my iPhone using Tapatalk
 

sdrawkcaB

Defender of Light 📶
ModSec
Premium Plus
Lifetime Premium
Advanced User
Joined
Mar 6, 2018
Messages
6,463
Reaction score
13,851
Location
Here
Is there a repair offered by Escort for $40?

I know that they offered a $40 software upgrade to get the BS/RDR firmware for Escort RedLine original and the Beltronics STI Magnum. That $40 included the return shipping too.

My Max360c is out of the factory 1 year warranty, but I have the Escort Service Plan extended two year warranty. If I sell my Max360c, does the Escort Service plan transfer to the new owner or is it just for the original owner?

Technically the warranty does not transfer. I have worked with them politely in the past to get exemptions to this on a case by case basis. If you're polite, patient, and not demanding, they will often go above and beyond to assist with issues. I've always been kind to them, even when I was frustrated, and they seemed to return the favor to me.
 
Last edited:

RoadDogg

Premium Plus
Lifetime Premium
Advanced User
Joined
May 10, 2018
Messages
1,092
Reaction score
3,398
Location
Tennessee
I know that they offered a $40 software upgrade to get the BS/RDR firmware for Escort RedLine original and the Beltronics STI Magnum. That $40 included the return shipping too.



Technically the warranty does not transfer. I have worked with them politely in the past to get exemptions to this on a case by case basis. If you're polite, patient, and not demanding, they will often go above and beyond to assist with issues. I've always been kind to them, even when I was frustrated, and they seemed to return the favor to me.

@sdrawkcaB , Thanks for the reply. $40 makes sense for a software/firmware upgrade.

Before I got on the RDF, I remember calling Escort maybe in 2017 or early 2018 about my Escort iX I was thinking about sending in for service, and I remember the lady giving me the two service options, a $99 $(100) option and the $139 ($140) option. I was calling about the fact that the iX wouldn’t pick up radar until 30-60 seconds after turning it on and completing the power cycle. She suggested I send it in for service, but I found out that is normal for Escort detectors.

I was thinking about selling my Max360c, and I have been running it a lot in the city recently alternating using it with my V1 Gen2. I am not doing much driving as I am working from home due to Covid-19, and I experienced another sleeping incident about 4-5 weeks ago with my Max360c. My Max360c is on firmware 1.11 which I believe is the latest firmware. This is the first sleeping incident since getting it back from being serviced in late November of 2019 (that I am aware of).

I have the Escort Service plan two year extended warranty as my 1 year factory warranty is expired, but this Max360c has already been serviced twice for this sleeping issue, and I now will be paying to ship it back. It hasn’t slept since 4-5 weeks ago, and it works well 97-99% of the time. I don’t know if I should wait and see if another firmware comes out soon or just send it back again.

If I do sell it, I would definitely send it back to Escort for service, disclose it has been serviced 3 times. I likely would sell it as “for parts/not working” at a below average price due to the random and not frequent sleeping issue, but I would feel better if the Escort Service plan was transferable to the new owner. I am an honest guy, and I wouldn’t sell it without disclosing the history of the detector.

I definitely will be polite, patient, and not demanding when I call as the Escort CSR’s have been helpful with me in the past. In the past, I just wanted them to fix this detector, but maybe I may just request they send me a different Max360c as this unit has been serviced twice already for this issue in August 2019 and November 2019. I don’t know if this is a hardware or firmware issue as I know not everyone is experiencing this issue. I really am not sure what do do due to the non frequent issue of this sleeping as I don’t know if they will be able to duplicate the issue.


Sent from my iPhone using Tapatalk
 
Last edited:

sdrawkcaB

Defender of Light 📶
ModSec
Premium Plus
Lifetime Premium
Advanced User
Joined
Mar 6, 2018
Messages
6,463
Reaction score
13,851
Location
Here
@RoadDogg - The sleeping is a software bug (or two) that Escort has not yet been able to isolate and fix. There is also a known bug when connected to Escort Live which causes the detector to sleep and fail to alert as well.

I don’t think you have a hardware failure, as the behavior (bugs) you’ve described are typical of the Max 360 and Max 360c, at least for what the community here at large has reported.

I don’t believe that it is something you’ll be able to send in and get fixed, since it isn’t a hardware issue, but is due to bugs in their firmware.

Your unit has the same software bugs as every other single unit out there. I would just sell it as used.
 

RoadDogg

Premium Plus
Lifetime Premium
Advanced User
Joined
May 10, 2018
Messages
1,092
Reaction score
3,398
Location
Tennessee
@RoadDogg - The sleeping is a software bug (or two) that Escort has not yet been able to isolate and fix. There is also a known bug when connected to Escort Live which causes the detector to sleep and fail to alert as well.

I don’t think you have a hardware failure, as the behavior (bugs) you’ve described are typical of the Max 360 and Max 360c, at least for what the community here at large has reported.

I don’t believe that it is something you’ll be able to send in and get fixed, since it isn’t a hardware issue, but is due to bugs in their firmware.

Your unit has the same software bugs as every other single unit out there. I would just sell it as used.

I am definitely leaning to software/firmware issue as well. I know there have been others that have still experienced this issue after several trips for service at Escort, and I have already had this unit serviced twice for this non frequent problem.

This issue is so random and not frequent, and I never know when it going to occur. This last time , 4 - 5 weeks ago, it occurred about 7-10 minutes into my trip running to the post office and car wash. I don’t use GPS lockouts or auto learn, and it didn’t respond to two K-band door openers and a K-band speed sign that it normally alerts to. When I got home, I left the car running and Max360c on and triggered my Stalker ATR for 34.7, My Kustom Signals Golden Eagle for 35.5, then my K-band antenna on my Golden Eagle, and then my Pocket Radar, and the Max360c was completely silent to all with no audible or visual warning in Highway mode (which I use almost 100% of the time). I power cycled it, waited a minute, and it alerted normally to all of the above. I just wish it would give me some type of alert either audibly and/or visually to let me know it is sleeping....Maybe a quadruple beep/brap noise with a “Restart required” or some type of error message on the screen....something. Seriously, I would be happy with some type of error message to know to restart it if they cannot 100% completely eliminate the sleeping issue. It just shows Highway on the screen when it sleeping as if all is well.

Thanks for the advice.


Sent from my iPhone using Tapatalk
 

InsipidMonkey

Essential Monkey
ModSec
Premium Plus
Lifetime Premium
Corgi Lovers
Advanced User
Joined
Mar 22, 2017
Messages
8,052
Reaction score
18,495
Location
New England
Please take a video next time it happens @RoadDogg. Escort has been claiming this was resolved, so more video evidence will hopefully convince them otherwise.
 

RoadDogg

Premium Plus
Lifetime Premium
Advanced User
Joined
May 10, 2018
Messages
1,092
Reaction score
3,398
Location
Tennessee
Please take a video next time it happens @RoadDogg. Escort has been claiming this was resolved, so more video evidence will hopefully convince them otherwise.

Next time, I will. When I got home that day from running the errands, it was around 6:30pm, and my dog was following me around when I was getting my radar guns as he was wanting me to take him on a walk as I (and my family) normally do after work. I should have have at least taken some time to shoot some video, but I didn’t. With this Covid-19 situation, I haven’t been as “focused” on radar detectors as I usually am...lol...since I have been working from home and doing little Highway and Interstate driving. I am trying to focus on the family (including my dog) while still enjoying my radar detector hobby.

I was definitely caught off guard by the sleeping incident because it had been working fine for quite a while. Oh well, it is what it is. I take some video next time. I did send in a flash drive with some video the last time I sent it in for service.


Sent from my iPhone using Tapatalk
 

madlag

Learning to Drive
General User
Joined
Apr 29, 2020
Messages
29
Reaction score
52
Please take a video next time it happens @RoadDogg. Escort has been claiming this was resolved, so more video evidence will hopefully convince them otherwise.
First I’m hearing of this bug. Sounds really bad...
 

sdrawkcaB

Defender of Light 📶
ModSec
Premium Plus
Lifetime Premium
Advanced User
Joined
Mar 6, 2018
Messages
6,463
Reaction score
13,851
Location
Here
First I’m hearing of this bug. Sounds really bad...

It's definitely not a new bug. I have experienced it myself and it is terrible. It is truly bothersome because you don't know when it is happening unless you consciously think to check it while you're driving. It absolutely does not inspire confidence in the latest products. It's one of the reasons I've stopped using my Escort Max 360c.

My Experience with the Max 360c Silent lockup bug:



Additional Discussion on the Silent Lockup Bug for the Escort Max / Max 360 / Max 360c / RedLine EX:

 
Last edited:

InsipidMonkey

Essential Monkey
ModSec
Premium Plus
Lifetime Premium
Corgi Lovers
Advanced User
Joined
Mar 22, 2017
Messages
8,052
Reaction score
18,495
Location
New England
@Vortex since this bug is still not resolved, and is serious enough to have potentially led to many tickets, perhaps removing it from your recommended detectors list would help spur @EscortRadar into devoting some real resources to fixing it?
 

Vortex

Making Videos
Observer
Premium Plus
Lifetime Premium
Corgi Lovers
Advanced User
Joined
Jul 19, 2012
Messages
21,027
Reaction score
53,931
Location
Washington State
@Vortex since this bug is still not resolved, and is serious enough to have potentially led to many tickets, perhaps removing it from your recommended detectors list would help spur @EscortRadar into devoting some real resources to fixing it?

Bummer to see it happening with the latest firmware, and now to two people. It does look like it’s something very infrequent with the latest fw though, not like the 30% of V1’s that die.

Given that the bug is still present though, I've updated the warning about it on my website. If we see this issue manifest in a very widespread fashion, I'd be open to pulling it down as well, but I don't think we've gotten quite to that point yet.
 
Last edited:

madlag

Learning to Drive
General User
Joined
Apr 29, 2020
Messages
29
Reaction score
52
I have been using the the R7 for a few weeks now and I have to say, I'm impressed. aside from being a little more noisy than the 360c, I "trust" it way more. I'm getting consistent alerts, advance notice and haven't had any bad experiences yet. Its in my truck right now. Orginal plan was to put the 360c back in the truck once fixed and move the R7 to the Shelby but after using it, I think I might just get a 2nd dedicated R7 for the Shelby... very impressed so far.
 

samq45

Premium Plus
Lifetime Premium
Advanced User
Joined
Jul 5, 2011
Messages
1,804
Reaction score
2,963
Location
Saratoga, NY
Bummer to see it happening with the latest firmware, and now to two people. It does look like it’s something very infrequent with the latest fw though, not like the 30% of V1’s that die.

Given that the bug is still present though, I've updated the warning about it on my website. If we see this issue manifest in a very widespread fashion, I'd be open to pulling it down as well, but I don't think we've gotten quite to that point yet.

Due to the nature of this bug, Several people could be having this issue and not aware of it happenning. If I did not run 2 detectors or notice the sleeping with the Ka band signs, I may not have noticed it.

We have had a few people come in here and tell us there was no alert on their detctor when they got a ticket - when that happens all sorts of suggestions pop up, like the LEO did not use radar, or there is a hardware problem.

This is a very difficult bug to catch if you are running one detector. It pops up randomly and may affect the detector one minute and the next it is fine. When most people are doing testing they power cycle the detector.

We just do not know the extent of this issue as its very difficult to test for every minute of driving. I am thinking there were a few issues that caused this, Escort proably did fix the main issue, but others remain that even they cannot figure out.
 

Discord Server

Latest threads

Forum statistics

Threads
90,009
Messages
1,369,116
Members
22,642
Latest member
ImpetuousRacer
Top