Gail from Cedar, are you still active here???

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sdrawkcaB

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@JSherbondy comes around every once in a while, usually when he's posting an announcement about a product or a firmware update.

Hey folks,

My name is Joe Sherbondy. I am the Product Manager for radar detectors for Cedar Electronics.
 

RoadDogg

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TonyPHX

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The industry participation here seems to be limited to Radenso. I recall older posts by Vortex that indicated he believed Escort would benefit from being communicative here and I still agree with this sentiment. Escort is not showing thought leadership with the fans of the genre.
 

Heywood

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The industry participation here seems to be limited to Radenso. I recall older posts by Vortex that indicated he believed Escort would benefit from being communicative here and I still agree with this sentiment. Escort is not showing thought leadership with the fans of the genre.
And I’m surprised they’re still participating. I doesn’t take much to see why other can’t be bothered.

I hope most have had a chance to read what @PY004 just wrote and some of the juvenile behavior stops.

https://www.rdforum.org/threads/112014/

As for Escort, I’m sure some stuff gets back to them. Just like stuff gets back to Uniden and Valentine.

Just ask your questions, chances are you might get an legitimate answer. It just might not be from Escort/Uniden/Valentine directly. Chance are you might not like it.

Then you’ll have to consider where, or who, it’s coming from. Lol.
 

Disco47

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Hopefully we hear from Gail soon on here. She seems pleasant enough. We never know how busy people are in their lives.
 

fishing66

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She is the CEO of Cedar and frequent participation by her on this site is not an effective deployment of her time. Cedar is backed by a PE firm who will demand ROI and her job is to deliver. It would be more helpful if a front-facing (emphasis added) product/customer service rep could drop In here on a more frequent basis.

If we can send them pizzas for rolling out the BS/RDR Redline, they can get someone to step up and be a welcome RDF member.
 

New Yorker

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Frankly, I wouldn't blame any corporation - including Escort - from having a very limited "forum interaction" with customers. What I typically see is a tiny but highly vocal sliver of customers monopolize most of the attention, space and air. Seems like it's often a highly critical group that's never really happy. Meanwhile, the vast majority of satisfied customers don't speak, mainly because they have little reason to visit here. Any newcomer doing research for a potential purchase sees post after post of negative comments, creating the illusion of a bad product most people don't like. I, myself, had that same reaction while researching the Redline 360c! But something told me that, if you dig behind the negative online horror show, it actually had a lot goin' for it (thanks, Vortex!), so I went ahead and made the purchase. And in all honesty, I'm very pleased.
 
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aradarnut

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Frankly, I wouldn't blame any corporation - including Escort - from having a very limited "forum interaction" with customers. What I typically see is a tiny but highly vocal sliver of customers monopolize most of the attention, space and air. Seems like it's often a highly critical group that's never really happy. Meanwhile, the vast majority of satisfied customers don't speak, mainly because they have little reason to visit here. Any newcomer doing research for a potential purchase sees post after post of negative comments, creating the illusion of a bad product most people don't like. I, myself, had that same reaction while researching the Redline 360c! But something told me that, if you dig behind the negative online horror show, it actually had a lot goin' for it (thanks, Vortex!), so I went ahead and made the purchase. And in all honesty, I'm very pleased.
I'm tickled for ya.
 

westwind77

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Once a company starts to participate it can quickly become a 'full time job'. People instantly think they have a point of contact and expect every question/concern/problem to be answered and answered quickly. I see no need for the 'higher ups' to be involved, however having a basic customer service rep (that is pleasant and easy going) that can pass along information would be helpful.

Uniden had a rep here for a while and at first it was great, but then people became really demanding and relentless, and interactions became very limited after that - and I don't blame them.

Radenso has great interactions, however they (currently) do not have a popular RD on the market for people to endlessly inquire about. Once Theia is released I am curious to see how their interactions become, if they will be able to handle the high influx of comments, questions, criticisms, etc. on a daily basis.

I was going to hassle @Randy at Radenso the other day as he always tells individuals personally if they are on the e-mail list that "you’ll be the first to know of any updates including when Theia pre-orders will begin" - I was going to ask how so many people can be the 'first' - there can only be one first. Then I figured with everything a bit tense to just keep the joking to myself then.

At the end of the day the only thing we can do is post our experiences that we have in regard to whatever RD we are running. If the vendor wants to get involved they will, no amount of tagging will sway their desire to be active. Obviously the more a vendor participates the more feedback they will receive which has the potential to further inprove their product. It all comes down to the company, do they value a great product more of a higher bottom line.
 

OBeerWANKenobi

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Frankly, I wouldn't blame any corporation - including Escort - from having a very limited "forum interaction" with customers. What I typically see is a tiny but highly vocal sliver of customers monopolize most of the attention, space and air. Seems like it's often a highly critical group that's never really happy. Meanwhile, the vast majority of satisfied customers don't speak, mainly because they have little reason to visit here. Any newcomer doing research for a potential purchase sees post after post of negative comments, creating the illusion of a bad product most people don't like. I, myself, had that same reaction while researching the Redline 360c! But something told me that, if you dig behind the negative online horror show, it actually had a lot goin' for it (thanks, Vortex!), so I went ahead and made the purchase. And in all honesty, I'm very pleased.
There's a difference between legitimate criticism and juvenile behavior like trolling.

RDF is meant in part to be a platform for testing and honest feedback for CM products. No product or company is perfect and constructively pointing out deficiencies is how improvements are made. If you feel a product is good enough for you, that's great, I'm glad you're happy with it. Unfortunately for many, ignorance is bliss and when they find that there may be issues with their favorite product they stick their head in the sand or defend the indefensible and either wind up with hurt feelings or hurt others.

It's important to realize that others may have a legitimate gripe about your favorite product and as long as the fix doesn't affect you negatively, there's no reason to defend it's honor unless they're patently and objectively wrong.

That all being said, I fail to see a good reason for the continuation of this thread except to call out a MFG and it will probably head in a negative direction so I'll end it here.
 
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