- Sep 4, 2020
- Reaction score
Obviously we do not have knowledge of every Escort RD owner who has purchased one so we go by those on here who have purchased one and their experience. I personally have had to send one of mine back to Escort 3 times.
If you go onto the ERF their 'go to line' is basically "Sounds like there is a problem with your RD, please contact us at XXX to send it in for repair". Their forum is packed with responses from them like that.
When they released 'bugged' firmware they were telling everyone to send in their RD as it should not be acting the way the owners claimed....only later on the line did they release firmware to fix the issue as they finally took ownership of the issue and did not blame the unit anymore.
Escort is not alone though, I had a faulty R3 that had to be replaced as well, but that was an easy 'one and done' exchange with Uniden.
Forums also tend to be the places people come to complain or to source solution for their issues so you will typically here more negative on a forum than positive, however RDF seems to balance that out well.
One of the other reasons people tend to be a bit more vocal about Escort is that a lot of people, myself include, have been treated very poorly in the past and it seem to keep a chip on our shoulder. They have done a good job in trying to repair that lately so hopefully that will continue.
As for my RL360c, I am really enjoying this new v1.6 update. Without a doubt this update brought up the sensitivity/reaction time as stationary falses alert earlier than under v1.4 and more importantly the ramp up under v1.6 is very smooth, which was an issue with v1.4. The RL has now become my DD.
@westwind77 I agree with you and have noticed the "chip" that many carry around.
You've covered my basic point in that although we can't know what every owners experience is, the one's that have a problem are usually the only one's we hear from. According to studies a dissatisfied customer will tell between 9-15 people about their experience. Around 13% of dissatisfied customers tell more than 20 people.Now make it an online forum or social media and those numbers are even more far reaching.
I guess that I should consider myself fortunate because (knock on wood) I've never had a problem and I've never needed to return any of my Escort RDs for service.