HI, I have been trying to update my r7 for the last 2 updates. I purchased the product from best buy, with the very first firmware, I have tried to update it on pc and mac, and every time I download all of the files and the update and pull up the actual update application, it will never read my detector, I had tired with the detector plugged in before opening the app as well as after, I have tried it completely turned on, as well plugged in with power. Still, the detector is not read. Also have tried completely off without power, and it just never can read it. Thanks for the help in advance.
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