How can I get a replacement Redline 360c?

jerzboi

Learning to Fly
Beginner User
Joined
Feb 27, 2017
Messages
87
Reaction score
83
I recently received my Redline 360c with the 1.4 firmware, however it is not working properly. I am constantly getting falses on KA.. the ramp up is hit or miss.. The arrows for K band are not working properly.. Every time I call Escort I'm put in a cue and never get to speak to anyone.. I emailed them and received an automated response that basically said it may take days to reach someone.. at this point I want a replacement, but if this phone game continues I want my $$ back
 

thesilverbullet

Clemson Tigers
Premium Plus
Lifetime Premium
Advanced User
Joined
Jul 11, 2013
Messages
2,284
Reaction score
1,762
Location
Clemson
did you buy direct from escort? escort’s CFO is a member here and i’m sure she can help.
 

mtime

Learning to Drive
General User
Joined
Jul 20, 2020
Messages
48
Reaction score
67
If you are within 30 days of your purchase, you can return the RD for a full refund or replacement. The key to reaching Escort CS is to call immediately at 9am ET, select option 2 and select the callback option when offered. They will call you back and its a reliable way to reach them
 

jerzboi

Learning to Fly
Beginner User
Joined
Feb 27, 2017
Messages
87
Reaction score
83
If you are within 30 days of your purchase, you can return the RD for a full refund or replacement. The key to reaching Escort CS is to call immediately at 9am ET, select option 2 and select the callback option when offered. They will call you back and its a reliable way to reach them
Thank you for the info
 

cruiser66

PSL +5
Intermediate User
Joined
Jun 14, 2011
Messages
423
Reaction score
495
I recently received my Redline 360c with the 1.4 firmware, however it is not working properly. I am constantly getting falses on KA.. the ramp up is hit or miss.. The arrows for K band are not working properly.. Every time I call Escort I'm put in a cue and never get to speak to anyone.. I emailed them and received an automated response that basically said it may take days to reach someone.. at this point I want a replacement, but if this phone game continues I want my $$ back

I also have Ka falsing with my RL 360c; it started right after I got 1.4 (perhaps a coincidence), so I sent it back for repair late last week.
If you want it repaired, my suggestion is to call them early in the morning:
The first day I called around lunchtime and the automated response system did not even give me a callback option since the wait queue was full.
I called back the next day around 9:38 AM ET (if memory serves me) and I was number 9 in the queue and got through to someone in a little over half an hour who was able to set up my RMA.
 

jerzboi

Learning to Fly
Beginner User
Joined
Feb 27, 2017
Messages
87
Reaction score
83
I also have Ka falsing with my RL 360c; it started right after I got 1.4 (perhaps a coincidence), so I sent it back for repair late last week.
If you want it repaired, my suggestion is to call them early in the morning:
The first day I called around lunchtime and the automated response system did not even give me a callback option since the wait queue was full.
I called back the next day around 9:38 AM ET (if memory serves me) and I was number 9 in the queue and got through to someone in a little over half an hour who was able to set up my RMA.
OK so after speaking with someone they suggested reloading the firmware from their website which I just did won't be able to really test it out until Friday when I'll be on the highway for 150 miles... Let me know when you get your detector back if it's working correctly
 

GailFromCedar

Manufacturer
General User
Manufacturer
Joined
Jul 6, 2020
Messages
28
Reaction score
319
OK so after speaking with someone they suggested reloading the firmware from their website which I just did won't be able to really test it out until Friday when I'll be on the highway for 150 miles... Let me know when you get your detector back if it's working correctly
Jerzboi, If that doesn't work, please let me know.
 

cruiser66

PSL +5
Intermediate User
Joined
Jun 14, 2011
Messages
423
Reaction score
495
OK so after speaking with someone they suggested reloading the firmware from their website which I just did won't be able to really test it out until Friday when I'll be on the highway for 150 miles... Let me know when you get your detector back if it's working correctly

Will do jerzboi!

@Gail - I can PM you my order # (RMA #) if it helps.
Escort received my Redline 360c (for repair) yesterday per FedEx tracking.
In any case, hoping I get a new unit, but let's see. So long as the issue gets resolved, I will be happy...

Anyway, I do not want to hijack jerzboi's thread.
 

GailFromCedar

Manufacturer
General User
Manufacturer
Joined
Jul 6, 2020
Messages
28
Reaction score
319
Will do jerzboi!

@Gail - I can PM you my order # (RMA #) if it helps.
Escort received my Redline 360c (for repair) yesterday per FedEx tracking.
In any case, hoping I get a new unit, but let's see. So long as the issue gets resolved, I will be happy...

Anyway, I do not want to hijack jerzboi's thread.
Yes, please PM me your details. Happy to help. Gail
 

jerzboi

Learning to Fly
Beginner User
Joined
Feb 27, 2017
Messages
87
Reaction score
83
I finally gave up and sent my RL 360c in for a replacement today, I really hope when I receive the replacement that it is working correctly...kicking myself for getting rid of my R7 ..oh well live and learn
 

spanky

Learning to Fly
Premium Plus
Beginner User
Joined
May 22, 2020
Messages
78
Reaction score
130
I had to return my 1st unit which was ordered 6/9, received 6/15 and returned 6/28/29. Call them, explain the problem, ask for a return authorization number, inform them either you want a replacement or your refund.
Pretty straightforward/simple.
 

jerzboi

Learning to Fly
Beginner User
Joined
Feb 27, 2017
Messages
87
Reaction score
83
I had to return my 1st unit which was ordered 6/9, received 6/15 and returned 6/28/29. Call them, explain the problem, ask for a return authorization number, inform them either you want a replacement or your refund.
Pretty straightforward/simple.
Thanks I returned it Thursday for a replacement
 

Discord Server

Latest threads

Forum statistics

Threads
90,783
Messages
1,381,708
Members
22,833
Latest member
X man
Top