I had this happen a few years ago where I purchased the subscription update through apple when something went wonky in the app and told me it had expired.From a moderator on Escort's forum:
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My understanding is that businesses, non-profits, or individuals develop apps usually by hiring an app developer. Thus the business (or non-profit, individual) is in control of what functionality is included in an app, or excluded; not the platform host (Google or Apple in this case) per se. The next step is the app is submitted to the platform and approved (or denied) by the same.
The data exists within EL to know it is currently connected to a EL compatible radar detector. It’s a simple logic statement for the coder to include, “if connected to an authorized device do not process transaction, instead display message “contact Escort via telephone at this number ….”
If Escort developed the app (or hired the app developer) then Escort should take responsibility for the app’s features, functionality and financial transactions that occur via the app.
Escort Live was a prominent factor in my decision to purchase a iX Ci Platform system. It’s disappointing that (as it seems) Escort takes no responsibility for their own app. It’s not about the $50. I can afford that (after all, I have an iX Ci Platform, which is not a small financial investment). It is fully about the customer service experience of Escort’s app charging me for something that is otherwise free … and then have Escort take no responsibility for that transaction.
Whether or not the money was collected by a platform (not Escort) is aside from the point. Whether or not Escort allows all the money to remain with a platform is also aside from the point. When I spent the $50 it was for an Escort service & functionality, not Apple’s.=
I think they must have changed it... I don't remember seeing that message on my screen when I tried using it before. I don't even know that I'd use it for free, to be quite honest. Map software that doesn't navigate properly is of no interest to me.EL on my iPhone was connected to my iX Ci Platform each time I received messages that my EL subscription had expired. - T
% on the money. Other than police alerts, Waze is completely useless and it rarely ever finds the fastest route. Completely overrated! I only use it nowadays when I’m heading out to Vegas.I hold a very low opinion of Waze because it's terrible at navigation. 1 out of every 10 phone calls we get in my dispatch center are drivers who are lost... #1 thing they're saying is "waze told me to" turn here, turn there, whatever.
Call them there has been staff issues due to Covid you may be surprised at what they do for you .This past weekend I received a warning on Escort Live that my subscription had expired. Of course, it occurred just as I was involved in two days of heavy driving.
Anyway, I went to the Escortradar.com site, logged in and the only thing I could find there was “Software + Services,” “Defender Subscription 1 yr NA” or 3 yr. I paid $24.95 for the one year and went through the email process of activation. 48 hours later Escort Live was still giving me errors that my subscription had expired.
I then poked around on Escort Live and found a menu that allows me to re-subscribe there, only now the cost was $49.95! I went though that process, paid $49.95 …. And still I am receiving error messages that my Escort Live subscription has expired.
Help! I am now $75 in the hole and still do not have a functioning Escort Live.
My system is a iX Ci Platform with ShifterMax. I run Escort Live on iPhone.