Does it pay to send the max2 in for service?

eric15178

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So last friday was at least the 3rd time i didn't get any audio alert on ka band. Had it happen another time in the last month. Cruising on the highway, see the cop, look at the detector and a full tilt 34.7 hit. The month or so ago one was stationary, couple days ago he was moving opposite way on the 4 laner. Don't know how i didn't get nailed, at the time about 83 in a 65, thinking he must have been locked on a car in front of me and i jammed the brakes in time? Quickest car on the road, no way they'd have let that slide.

Had about enough of it. Tried to call escort today. No answer, recording said best to leave a call back number but never actually gave me the option to do it. Waited an hour. 1st call 2 45pm central, called back 45 to an hour later and said they weren't taking anymore calls. Even tried the sales option.

Assuming i can get them on the phone, would it pay to send it in? Anything you all can think of they'd be able to do? It's definitely random, doesn't happen that often but thought i was nailed at least 3 times.

I use auto mute.impossible not to, plus if you use the mute button, it mutes everything. Tried that one time, muted the junk k but didn't alert to the ka hit after.

Seen a old thread on escorts forum talking about auto mute kicking in too early. Had the radio on but not excessively loud and both front windows cracked down. Still able to hear the 1-2 bar junk hits, can even hear the locked out beeps under same circumstances. There's some kind of junk 33.8 signal near my house and i can hear that. Seems like sometimes the auto mute takes a couple seconds to kick in like it should, others does it so fast hard to hear the alert. But thinking that it is just straight up not alerting audibly randomly. Either way, it is going to auto mute before it actually alerts or is just straight up not alerting. Anyone has suggestions much appreciated, thanks

Seriously considering putting the old x70 back on the glass. Losing trust in this. Seems like all the new escorts got sleeping bugs, no signal display on the pro m. About my only option til theia comes out.
 
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OBeerWANKenobi

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Do you have any Ka guns to test it? You can't rely on LEO's in the wild since they could have it off or could be using I/O and only hitting you at the last second.

If the detector does turn out to be bad, frankly, I think there are way better options out there and it may just be time to put that one out to pasture.
 

eric15178

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No guns to test it. Detector definitely is picking them signals up, just no audio alert.

Before this last one, thought it picked it up and auto muted it at such a low signal from constant on highway, i must have not heard the quiet blip, but after this last one, just no sound. If it was i/o modt recently, it should have beeped super loud with the full tilt signal. I have the volume set to the max, but the lower signal alerts it doesn't sound them as loud as you have the volume set to. It will still blow your ears out on high signal strength junk alerts.

Was thinking about an upgrade. Otherwise like the unit. Sucks, don't think I've even had it 2 years, maybe year and a half
 

mikedotd

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Before you send it in or upgrade, make sure you have the latest firmware and do a factory reset by holding down Mark and BRT while powering the Max2 on to clear any bit rot that might be in there. You'll have to reconfigure your settings but it might help. Your GPS lockouts will remain.

Also do you have Cruise Alert set? Below that speed all radar bands only get a double beep.
 

croup

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If I was you I would first connect to detector tools.....In the drop down menu click update all software let it re-install everything even if you have the latest update....Once done make sure to do a factory reset

"Restoring Detector Settings To restore PASSPORT Max2 to its original factory settings, press and hold the SEN and BRT buttons while powering on the detector. A “Restored” message will display, acknowledging the reset. "

Then put back your settings that you use and give it a whirl.....I have had luck sometimes with detectors just by doing this....

If that does not fix it, then considering the repair option.....I have sent several over the years to the mothership and very happy with repair option #3.....Of course I make a detailed note of everything I think might be wrong with it and include it with the shipment.....Worth it to me and feel better about selling it down the road if I decide to......

Edit....LOL @mikedotd beat me to it and also made a great point about Cruise Alert....
 

Brainstorm69

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Does it pay to send the max2 in for service?

No, but will definitely cost...lol ;)
 

eric15178

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Thanks for the responses. No cruise alert

I'm still computerless but will have to see if i can borrow a buddys. I doubt they've put out any updates for this since i got it but maybe that and a reset could do the trick. Try to get this done asap and hope it doesn't do it again. Guess if it does, try to get ahold of customer service but that might be a beast.

Upgrade be nice but there isn't anything really out that i don't have some issue with. Be nice to just try to hold out for theia. The new redline sounds like it would be awesome if it didn't carry the rest of the max line lockups and falling asleep
 

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