I am a long time Escort user, currently on Max 360 and a Bell STiR. I ordered a redline 360c on Saturday, but changed my mind for now and am trying to cancel it. It appears you can't get through either by email or by phone. I tried twice, and I get "phone ques are full" message with no option to reach anyone. Is this typical for Escort these days? Seems unacceptable to not even let a customer hold on the line to reach a human being.