Back ordered RL360C

Theichiban

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Ordered the RL360C Friday the 10th. Any others who ordered when on back order care to comment on timeframe to get your new RL? TIA.
 

TonyPHX

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Ordered the RL360C Friday the 10th. Any others who ordered when on back order care to comment on timeframe to get your new RL? TIA.
I suspect you will get it sooner than you expect.

By the way, everything I have experienced with mind in recent days since getting my replacement and of course immediately loading the new firmware leads me to believe it is a very good detector. Enjoy!
 

HZ360C

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The secret is to threaten to cancel your order and then *voila* it will ship almost immediately
That didn’t work for me, I ordered on 7th, and Escort charged my credit card very next day. I called Escort and questioned if no product has been shipped and why I should be billed. They said it will be shipped by third week of July. Frankly, I am not in the position to finance Escort for three weeks (or whatever how long it might be). I asked to cancel the order and expecting the full refund. I got the cancellation confirmation Emil after I spoke to customer services. As of yesterday, my credit card has been fully credited for the refund.
 

Ram3

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ordered on the 7th still no shipping yet..
 

Maz3

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It's been killing me to drive wo a RD (@Smason thinks I'm nuts LOL), and what works for me may not work for you, but I'm saving my pennies to see what Theia brings.

Once that's known, I'll buy what seems to be the best value vs. features/performance. I can't deal with the BSM falses, hence no RD at the moment.

My CX-5 says "hi" to all the RD's as we drive down the highway - don't hate me because I'm beautiful :laugh: (Old guy reference to an old commercial - Google it LOL)
 

87GN

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Escort is "working on" getting their shit together! Maybe they will!
 

Ram3

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Well, not what you want to hear, I am sure - I know because I too am impatient, but it will be worth it when you get it.
I have next day air on mine since I will be taking road trip end of july. really want to test this thing out. I honestly love the solid built, Bluetooth, and the auto lockouts.
 

TonyPHX

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I will give Gail and the Escort crew the benefit of the doubt until they show otherwise. Better late than never!
Agreed. Never to late to do things right.

The R360c as it is right now is very good. Definitely on par with the R7 performance wise, and from a feature perspective has the differentiators that Escort is known for. (Mag-mount, Autolearn, BT/WiFi) So, other than people bashing it for them testing a higher price point, it does not have a lot of flaws to point and stare at.
Post automatically merged:

I have next day air on mine since I will be taking road trip end of july. really want to test this thing out. I honestly love the solid built, Bluetooth, and the auto lockouts.
A road trip sounds great! I say we start a petition to our Escort leadership to get you your unit before your trip! : ). A "Make Ram3 Happy" initiative!
 

Theichiban

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I have next day air on mine since I will be taking road trip end of july. really want to test this thing out. I honestly love the solid built, Bluetooth, and the auto lockouts.
Same. I did NDA as well.
 

thanks

for all the fish
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for those that have the RL backordered, maybe take it as a sign that at that price, you are within reach of the theia cost, which should contain "real AI", backorder = wait, so you might as well wait just a bit longer
 

Theichiban

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for those that have the RL backordered, maybe take it as a sign that at that price, you are within reach of the theia cost, which should contain "real AI", backorder = wait, so you might as well wait just a bit longer
Only if it has the fancy suction cups from the 80’s. lol.
 

thanks

for all the fish
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Only if it has the fancy suction cups from the 80’s. lol.
Whatever floats your boat... Fortunately there is pretty much an RD to fit everyone's needs, be it financial, driving style, location, accessories, latest and greatest or just plain brand loyalty.
I hope you find what you are looking for
 

F15

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I placed my order on Monday. I decided to ask a question and since I prefer e-mail over the phone, I followed the instructions in the order confirmation email. Here is what came back to me in seconds:

Dear Valued Customer,

We apologize for the inconvenience, but due to the COVID-19 threat and state-mandated shutdown of non-essential businesses in our Ohio and Chicago locations, many of our normal business operations have been interrupted. While some services are still available, others are delayed or have ceased.

Importantly, we currently cannot offer repairs, exchanges, or refunds at the present time, and any in-progress services are currently on hold until operations can be resumed. Please check back with us in 2-4 weeks for updates. Your continued patience in the matter during this emergency situation is greatly appreciated. Rest assured, warranty coverage and return windows will be extended.

Customer Service Agents are still available, and working remotely. We can be reached at xxx-xxx-xxxx, option x. We are happy to assist should you have any questions or concerns. Please be advised that our hold times may be significantly longer than usual during this unprecedented event.

*Please do not reply to this email, as we currently cannot attend to them in a timely manner.

Thank you so much for you patience and understanding. We look forward to serving you soon.

The Cedar Service Team
 

HZ360C

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I placed my order on Monday. I decided to ask a question and since I prefer e-mail over the phone, I followed the instructions in the order confirmation email. Here is what came back to me in seconds:

Dear Valued Customer,

We apologize for the inconvenience, but due to the COVID-19 threat and state-mandated shutdown of non-essential businesses in our Ohio and Chicago locations, many of our normal business operations have been interrupted. While some services are still available, others are delayed or have ceased.

Importantly, we currently cannot offer repairs, exchanges, or refunds at the present time, and any in-progress services are currently on hold until operations can be resumed. Please check back with us in 2-4 weeks for updates. Your continued patience in the matter during this emergency situation is greatly appreciated. Rest assured, warranty coverage and return windows will be extended.

Customer Service Agents are still available, and working remotely. We can be reached at xxx-xxx-xxxx, option x. We are happy to assist should you have any questions or concerns. Please be advised that our hold times may be significantly longer than usual during this unprecedented event.

*Please do not reply to this email, as we currently cannot attend to them in a timely manner.

Thank you so much for you patience and understanding. We look forward to serving you soon.

The Cedar Service Team
That is pretty much a pre-crafted email and auto replied for just about every inquiry. Frankly a meaningless email IMHO.
 

Vancity23

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That didn’t work for me, I ordered on 7th, and Escort charged my credit card very next day. I called Escort and questioned if no product has been shipped and why I should be billed. They said it will be shipped by third week of July. Frankly, I am not in the position to finance Escort for three weeks (or whatever how long it might be). I asked to cancel the order and expecting the full refund. I got the cancellation confirmation Emil after I spoke to customer services. As of yesterday, my credit card has been fully credited for the refund.
Thats very concerning...
 

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