Uniden R7 owner having issues updating Firmware using the USB cable and software tool...

DC Fluid

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I made an R7 firmware update video and it's going to take me until Covid is cured to figure out a new video editor I downloaded.LOL.
 

TonyPHX

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I made an R7 firmware update video and it's going to take me until Covid is cured to figure out a new video editor I downloaded.LOL.

So looking forward to that! : ) The cure and the firmware update video!
 

venom690

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I don't know if this has been said but try a different computer .

Firewalls and such sometimes get on the way of properly connecting to the detector.

a computer with a fresh installation of windows is your best bet.
 

Vortex

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I made an R7 firmware update video and it's going to take me until Covid is cured to figure out a new video editor I downloaded.LOL.

lol, which editor are you using? Chances are there's a bunch of great tutorials on YouTube. That's how I learned. :)
 

Dzyner

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@At0mic9 - on my Mac I am running V1.2 (it's the latest version available on Uniden's firmware update page)

@DC Fluid You mentioned you had trouble (half dozen tries), but did you end up finally getting it to load? Also, did it fail at the same spot each time, and was that spot the same as mine (when truing to load the GPS DB)? It gets through the "Sound data" upload and after that is when it craps out - same spot every time.

@TonyPHX I just tested this one last time before giving up on it. I used the same short, thick data cable that came with my GoPro. If it can transfer 16GB of video data without so much as a whimper, then it should work with the Uniden's modest firmware update. I also went ahead and Factory Reset the Uniden for good measure first. No change! I tested multiple times and on my Mac and Windows machine. Still failing at the exact same spot in the process. Even tried re-downloading the FW update files as someone else suggested. This is a lost cause.

I've reordered another detector and will try again with the new one once it arrives. I expect that this is a hardware malfunction but if the new one does the same thing then Uniden has some work to do. They already have work to do since this is obviously not just impacting me. Users should not have to hunt around for just the right USB cable, their engineers should be including a USB cable that works with the device, and maintaining their software better than they are. Being a Mac user, I'm having to go back and use an old version of their tool or resort to hijacking my wife's Windows machine just to update the firmware. These devices rely on regular FW updates, so the software should receive just as much attention as the hardware.
 

TonyPHX

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@At0mic9 - on my Mac I am running V1.2 (it's the latest version available on Uniden's firmware update page)

@DC Fluid You mentioned you had trouble (half dozen tries), but did you end up finally getting it to load? Also, did it fail at the same spot each time, and was that spot the same as mine (when truing to load the GPS DB)? It gets through the "Sound data" upload and after that is when it craps out - same spot every time.

@TonyPHX I just tested this one last time before giving up on it. I used the same short, thick data cable that came with my GoPro. If it can transfer 16GB of video data without so much as a whimper, then it should work with the Uniden's modest firmware update. I also went ahead and Factory Reset the Uniden for good measure first. No change! I tested multiple times and on my Mac and Windows machine. Still failing at the exact same spot in the process. Even tried re-downloading the FW update files as someone else suggested. This is a lost cause.

I've reordered another detector and will try again with the new one once it arrives. I expect that this is a hardware malfunction but if the new one does the same thing then Uniden has some work to do. They already have work to do since this is obviously not just impacting me. Users should not have to hunt around for just the right USB cable, their engineers should be including a USB cable that works with the device, and maintaining their software better than they are. Being a Mac user, I'm having to go back and use an old version of their tool or resort to hijacking my wife's Windows machine just to update the firmware. These devices rely on regular FW updates, so the software should receive just as much attention as the hardware.

Yes, it sounds like you tried everything possible. My experience with updating has been limited to the location database, and I think I may have done the full firmware update on top of same version, anyways I digress. I think you did as much as possible and were solid technically about your approach. I would not get down on the software quite yet because I suspect you just got a bum unit. Happier days ahead! The R7 has been really nice for me, and I actually enjoy driving with it.
 

Dzyner

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Ok, I tried one more thing, and that is to install the previous FW version on the device. To my surprise it worked (at least I think).

I downloaded V 124.124.111 from the Uniden firmware page. I already had the V1.2 tool installed on my Mac. I uploaded V 124.124.111 to the device and to my surprise it completed the GPS DB part of the install, HOWEVER, I never got a Success OR a Fail alert. The progress bar simply remained green once it got to the end during the GPS DB portion of the install. I let it go for 10 minutes before disconnecting it from USB.

I think reconnected the device via USB, and checked the FW version using the uploader tool and sure enough it showed V 124.124.111. So, I then proceeded to attempt to install the latest version (V 129.129.113) and... you guessed it... the upload failed at the GPS DB part of the upload.

I still believe this is a hardware issue since the tool never gave me a Success or a Fail message when installing the previous FW version, so hopefully the new one will perform better with these updates.
 

DC Fluid

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lol, which editor are you using? Chances are there's a bunch of great tutorials on YouTube. That's how I learned. :)
I'm currently attempting to edit on Openshot Video Editor.
Watching YouTube vids and Googling for help.
Tried VSDC Free first and was too complicated for me. (Then Openshot was too complicated for me:rolleyes:)
Just a slow process to learn it for the first time when all I want to do is quick edits and post uo here.
Now work is in the way, so return to editing later.
Post automatically merged:

Ok, I tried one more thing, and that is to install the previous FW version on the device. To my surprise it worked (at least I think).

I downloaded V 124.124.111 from the Uniden firmware page. I already had the V1.2 tool installed on my Mac. I uploaded V 124.124.111 to the device and to my surprise it completed the GPS DB part of the install, HOWEVER, I never got a Success OR a Fail alert. The progress bar simply remained green once it got to the end during the GPS DB portion of the install. I let it go for 10 minutes before disconnecting it from USB.

I think reconnected the device via USB, and checked the FW version using the uploader tool and sure enough it showed V 124.124.111. So, I then proceeded to attempt to install the latest version (V 129.129.113) and... you guessed it... the upload failed at the GPS DB part of the upload.

I still believe this is a hardware issue since the tool never gave me a Success or a Fail message when installing the previous FW version, so hopefully the new one will perform better with these updates.
I'm not so sure you will find success with another detector.
I have 2 R7s, one was updating 1st time and easy, the other one was 3 or 4 tries average.
Now yesterday the easy one was the one I was making the video with, and 1/2 dozen tries before it worked.
My system is new and powerful, windows 10, various detectors and cords.
Only these Uniden updates cause issues, you and I not the only ones.
On the plus side, with patience I always get it done.
What's stopping yours from full completion I have no idea.
 
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Dzyner

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@DC Fluid I hear what you're saying, and honestly if I was able to get one out of 12 update attempts to work I'd be ok with that. But at this point I've lost more than half a day of REAL productivity messing around with this thing and nothing to show for it except a $500 detector with broken GPS (likely due to an incomplete updates).

@Vortex spoke highly of this one, along with the Escort Max 360 (which I already have in my Panamera), the Valentine Gen 2, and I believe the Radenso (tried it, didn't like it). In my experience the Escort is nice but not long range enough. I also have the Escort's adopted little brother in my Yukon (Beltronics 360) and it too is very low range. I do a lot of back road driving in my 911, which is what this new one should help with since those roads are sparsely traveled. The Valentine Gen 2 is nowhere to be found on Amazon, which is where I like to buy so I can easily return, no questions asked, should I not like it. So I'm left with the R7 but I cannot update it's firmware and still crickets from their support team. Frustrating!
 

DC Fluid

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@DC Fluid I hear what you're saying, and honestly if I was able to get one out of 12 update attempts to work I'd be ok with that. But at this point I've lost more than half a day of REAL productivity messing around with this thing and nothing to show for it except a $500 detector with broken GPS (likely due to an incomplete updates).

@Vortex spoke highly of this one, along with the Escort Max 360 (which I already have in my Panamera), the Valentine Gen 2, and I believe the Radenso (tried it, didn't like it). In my experience the Escort is nice but not long range enough. I also have the Escort's adopted little brother in my Yukon (Beltronics 360) and it too is very low range. I do a lot of back road driving in my 911, which is what this new one should help with since those roads are sparsely traveled. The Valentine Gen 2 is nowhere to be found on Amazon, which is where I like to buy so I can easily return, no questions asked, should I not like it. So I'm left with the R7 but I cannot update it's firmware and still crickets from their support team. Frustrating!
You're not the first to have this experience, especially with iOS.
Anyone know where a thread or article may be that has dealt with this before?
There must be some thread with a solution here or elsewhere?
Post automatically merged:

@Dzyner Did you try the DB (USA_format.bin) all by itself after getting 124.124.111 or is that a no go too?
Just thinking if you could get that DB in the GPS function would return for you.
But if you never got a "completed" message then maybe that last step is broken.
 
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Dzyner

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@DC Fluid I didn't try updating using the USA_format.bin after the 124.124.111 update, but like you mentioned since it never gave me a "Success" alert I doubt it completed.
 

gmm6797

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Another idea, if you are OK with sharing city/state, see if someone else on here lives near by who can try. I am only PC based, and would have no issues meeting up (with a mask on these days) to do an update via my PC for you (or anyone)
 

DC Fluid

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The only suggestion I have other than someone else try it for you, is to remove all the Uniden software from your windows computer, turn off all security/firewalls/virus/malware programs & settings.
Redownload and install the software and firmware from Uniden.
Attempt to load 129.129.113 again.
Then turn on all your security again.
Just has to be a glitch somewhere....
 

Dzyner

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UPDATE: I received the new unit and the update went perfectly the first time. This was indeed a hardware issue. Thanks for all the help!

Side question... Now that I have the firmware up to date, doesn't it show a new "heartbeat" type of scan display? How do I turn that on?
 

DC Fluid

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UPDATE: I received the new unit and the update went perfectly the first time. This was indeed a hardware issue. Thanks for all the help!

Side question... Now that I have the firmware up to date, doesn't it show a new "heartbeat" type of scan display? How do I turn that on?
That's coming in the next firmware update.
Beta version only for now.
 

Dzyner

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How do I get signed up as a beta tester, do you know?
 

DC Fluid

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No idea.
Probably need to be a high level connected to the industry person.
 

Bluelinex

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Hi everyone!

I just bought a new Uniden R7 and am having a hell of a time with firmware updates, and fear my detector may now be messed up as a result.

I downloaded the "Uniden R Series SW Download Tool V1.28" tool to my PC from this site...

https://support.uniden.com/radar-detectors/

This also included the Firmware for the R7, which consisted of two files, "r7_v129.129.113_db191002.bin" and "DB_202000106.bin". It took several tries to get the "r7..." file to "Download" to the device, and I'm still not sure it actually fully completed because once the blue progress bar completed it started over again and then displayed a "DOWNLOAD FAILED!!!" alert. The version shows it is the latest one, but I'm not sure I buy it due to the error.

I then attempted the second step, which is to "Download" (not sure why they call it "Download" when you're UPLOADING it to the device) the other file, "DB_202000106.bin" to the device, with the "Recovery Mode" box checked. This also resulted in the same error, but this one simply will not complete at all. The blue progress bar barely starts and the error pops up (see screenshot).

Can anyone help provide some insight into how I'm supposed to successfully update the firmware on this thing? I'm temped to just send it back and buy another Escort, at least I'm able to update the firmware on that one!

Oh, and after all of this happened, my detector is giving GPS errors when I try to store false alerts.
I know what your saying, Uniden needs to fix the update process to put it mildly it stinks. The best thing to do is uninstall everything that is Uniden on your computer and start all over. You can do this in windows it's self or use a third party program. Revo Uninstaller is a good program to use. They have a free version for down load, you can use that. Once you uninstall the program you want to get any left over files out also. When using Revo it has advanced modes to get them out. BUT BE CAREFULL anything marked in RED is a file that your computer needs to work properly, don't touch them.
Once you've done this reboot your computer TWICE. The first time let it boot up and load all the files it normally uses, about 4 or 5 minutes. Now reboot again and wait the 4-5 minutes, doing this clears out all the junk files that you don't need. Go back to the Uniden site and download the update tool, then download the R7 update files that you want to use. You have to un zip them when you do put the unziped files on you desk top so it's easy to find. Now start the Uniden update tool go to search desktop and double click the unziped R7 file it will appear in the update program. Connect the detector and update it. If for some reason this will not work call Uniden, there may be something with the detector it,s self.
The updating needs to be made easier, it's a real pain if it doesn't go correctly.
 

Brainstorm69

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I know what your saying, Uniden needs to fix the update process to put it mildly it stinks. The best thing to do is uninstall everything that is Uniden on your computer and start all over. You can do this in windows it's self or use a third party program. Revo Uninstaller is a good program to use. They have a free version for down load, you can use that. Once you uninstall the program you want to get any left over files out also. When using Revo it has advanced modes to get them out. BUT BE CAREFULL anything marked in RED is a file that your computer needs to work properly, don't touch them.
Once you've done this reboot your computer TWICE. The first time let it boot up and load all the files it normally uses, about 4 or 5 minutes. Now reboot again and wait the 4-5 minutes, doing this clears out all the junk files that you don't need. Go back to the Uniden site and download the update tool, then download the R7 update files that you want to use. You have to un zip them when you do put the unziped files on you desk top so it's easy to find. Now start the Uniden update tool go to search desktop and double click the unziped R7 file it will appear in the update program. Connect the detector and update it. If for some reason this will not work call Uniden, there may be something with the detector it,s self.
The updating needs to be made easier, it's a real pain if it doesn't go correctly.
Uniden does need to fix its fw update process. That said, be careful what you wish for. Right now, Uniden is the only RD manufacturer of the big 4 that let's you downdate your firmware if you decide you don't like what you just updated to. If the "fix" to the update process is to make it easier to update, but impossible to downdate, I personally would rather have a flawed installation process that allows me to downdate if I want to. But that's just my opinion.
 

Bluelinex

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Uniden does need to fix its fw update process. That said, be careful what you wish for. Right now, Uniden is the only RD manufacturer of the big 4 that let's you downdate your firmware if you decide you don't like what you just updated to. If the "fix" to the update process is to make it easier to update, but impossible to downdate, I personally would rather have a flawed installation process that allows me to downdate if I want to. But that's just my opinion.
Yes I understand what your saying but for many Uniden owners it's just a pain to do an update. The updates are in a Zip format some people don't know what to do with that. They don't want to learn computer science. Uniden I'm sure knows this they will fix it I hope soon.
 

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