Hey everyone, Gail from Cedar Electronics (Escort/Cobra) here

Vortex

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Yeah CC chargebacks are an easy way to get my money back. That's simple and I'm not worried about that part. I'd rather it be done properly where Cobra takes care of these issues themselves. Since we're in Gail's thread, it'd be helpful for her to be aware of these issues since she can directly help resolve the underlying problems causing all this in the first place.
 

utah62

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Welcome. I’m a member coming from The Netherlands and wondering if the new Redline 360 will also be shipped/ready for usage here in Europe. Now using the original Redline Int. :D
 

L4D44

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Yeah CC chargebacks are an easy way to get my money back. That's simple and I'm not worried about that part. I'd rather it be done properly where Cobra takes care of these issues themselves. Since we're in Gail's thread, it'd be helpful for her to be aware of these issues since she can directly help resolve the underlying problems causing all this in the first place.

Escort reps arrive, release firmware 1.3 for the Redline......
1600639652790.jpeg
 

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To be honest, I think having Gail as the point person is a mistake to begin with. I bet that's not how this marriage was envisioned. Not that she's not capable to help, more that being at the top of the heap severely limits her activities outside of running the company and the challenges that come with it.
I'm not excusing Escort, because there should have been a lower "chief" introduced to the forum as the go to person. That would better serve our members, and I believe that was the goal at the very beginning. Plus, it stops any, "I'll get so-and-so to follow up on that", and then they forget or get too busy
We don't need one of their folks sitting around waiting for a question from us. If they would pick a couple days a week, (maybe Tuesday and Thursday?), to check in and respond, that should satisfy most/all of us. Win, win.
Anyway, that's my take on the matter.
 
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fishing66

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Two thoughts come to mind here....

1. This was a drive-by appearance to put out the dumpster fire Redline 360 launch. New firmware was released and one foot was out the door.

2. A lot of routine customer service questions were posed that a CEO does not have the time or inclination to respond to. Two feet out the door.
 

ICULookin

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Two thoughts come to mind here....

1. This was a drive-by appearance to put out the dumpster fire Redline 360 launch. New firmware was released and one foot was out the door.

2. A lot of routine customer service questions were posed that a CEO does not have the time or inclination to respond to. Two feet out the door.
Sadly I must admit that I have been bitten by the cache' name brand for the last time. CS is important when you want or need it. To have to wait to be helped is bad enough, but to go through the agony that Cedar puts one through, is abhorrent to me! Back in da day when I was in consumer CS and TS we answered the phone on no later than the third ring and never put you in a que! We helped you from start to finish- what a sad departure from that golden opportunity to speak with and meet new customers. Now one is a dreaded liability if you're in need of help. I feel dissed. :O(
 

L4D44

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100% it is but you need to also stay active...

Yup. They ONLY showed up to save face from the total disaster known as the Redline 360 release and pretty much have gone silent since releasing the firmware fix.

Don’t be naive thinking that Escort cares about you, the customer, because past and recent history says otherwise.
 

Dodgediesel

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Meanwhile in Canada waiting for the RL360C and Max 3 to be available....:shifty:
Yup, Grrrrrrrrr!!!! Not too sure why Escort doesn't ship to Canada. With our horrific dollar you think they would love doing business with us....
 

Heywood

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Yup, Grrrrrrrrr!!!! Not too sure why Escort doesn't ship to Canada. With our horrific dollar you think they would love doing business with us....
I have the R360c now. I know you wanted to test it with your AutoStart.
Lol, I think it’s the only one in Canada.
 

Heywood

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I want to try the R360c and Theia.

Sweet. How long will you have it for? I will have to see what the old schedule will allow. LOL
I’ll have it for a bit. I have to get some testing in.
 

wolfpacal

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Yup, Grrrrrrrrr!!!! Not too sure why Escort doesn't ship to Canada. With our horrific dollar you think they would love doing business with us....
To make matters worse. When they made RD's in Mississauga, which is about a 40 min drive from me, they still wouldn't ship to Canadians. And they were in our damn country.
 

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I’ll have it for a bit. I have to get some testing in.
MRCD and lockout zones at a minimum right?
Maybe some K Band testing too?
Very interested in Auto Lockouts behavior vs. manual as the Escorts I have here leave me with a bad feeling on Auto Lockout spots. Seems way too large an area gets muted vs manual.
 

Heywood

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I actually did show the difference between how Escort treats auto lockouts vs manual lockouts here.

I’ll see what I can do. K and Ka is secondary for me. Primary is the stuff others have problems with capturing in a testing environment.

I have been driving a couple of days with the R360c now. Seen somethings I don’t like.... some I do.

I’ll start a new thread eventually. I don’t want to pollute this one.
 

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