Who is returning / Who is waiting for firmware update?

Bluelinex

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How many disasters can a Chief Product officer preside over before you figure out who is the master of these disasters? Over priced under performing junk they promise to fix in the field......AGAIN. It’s not just that it wasn’t fully tested.....it wasn’t fully developed. Don’t be so sure any of these serious problems is a simple firmware fix.
Only one way to find out. See if the promised update fixes the Red Line, if not we get ALL our money back. I'm holding on to mine until after the update.
 

InsipidMonkey

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How many disasters can a Chief Product officer preside over before you figure out who is the master of these disasters? Over priced under performing junk they promise to fix in the field......AGAIN. It’s not just that it wasn’t fully tested.....it wasn’t fully developed. Don’t be so sure any of these serious problems is a simple firmware fix.
It seems like they brought him back just to put the "Escort touch" on the launch...
 

Bluelinex

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The Redline360c doesn’t even reliably perform the basic functions of a radar detector. It was clearly not tested prior to Escort releasing it. Yet people seem to have faith Escort will perform the following tasks in a 30 day period (by July 31st):

1) Compile a list of known issues.
2) Determine the root cause for each issue.
3) Write code to fix each issue.
4) Internally test beta builds of code.
5) Field test release candidate code.
6) Finalize firmware and release to public.

Color me skeptical but I doubt Escort will perform the above tasks. If they are lucky one issue will be corrected or maybe a few issues will be ‘improved’ but not totally corrected. I hope for everyone’s sake who purchased a Redline360c I am wrong. Escort’s legacy is that it took them two years to release a firmware update for their original MAX detector. How long did it take Escort to fix the Max360 lockup issue? Look at Escort’s history at addressing issues and set one’s expectations accordingly.
Your right we really don't know if Escort can get the Red Line fixed to match there claims. What I do know is if they don't fix it we can all send it back.
 

lnferno

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It seems like they brought him back just to put the "Escort touch" on the launch...

For any other company, this would have been a resume generating event for the person in charge of this launch.
 

Bluelinex

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It's so obvious that someone at Escort/Cedar Electronics rushed this detector to market without making sure it worked as advertised. High end detector buyers will remember this and speak with there $$$ and not jump on a new product so fast or not buy it at all. I want my RL 360c to work so I will wait for the update. If no update comes or the update is a flop by the last week of July, it will go back. I'll be waiting for Redenso's new detector.
 

RoadDogg

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The Redline360c doesn’t even reliably perform the basic functions of a radar detector. It was clearly not tested prior to Escort releasing it.

Color me skeptical but I doubt Escort will perform the above tasks. If they are lucky one issue will be corrected or maybe a few issues will be ‘improved’ but not totally corrected. I hope for everyone’s sake who purchased a Redline360c I am wrong. Escort’s legacy is that it took them two years to release a firmware update for their original MAX detector. How long did it take Escort to fix the Max360 lockup issue? Look at Escort’s history at addressing issues and set one’s expectations accordingly.

I would definitely be skeptical too. It took a while for Escort to eliminate the “traditional” K-band lockup that required a reboot after the grayed out K-band lock up on the screen on the M360c. I believe it was firmware 1.8 that Escort claimed that issue was resolved, but yet I experienced that issue with my brand new M360c on that firmware. I have experienced the sleeping aka “silent lockup” issue on My M360c on several firmwares including the latest firmware 1.11 as recently as early May 2020, and this issue was supposed to be resolved.
This is after two years that this product was introduced.

So, color me skeptical too that Escort will get all or most of the reported issues with the R360c resolved on this upcoming firmware update.

It's so obvious that someone at Escort/Cedar Electronics rushed this detector to market without making sure it worked as advertised. High end detector buyers will remember this and speak with there $$$ and not jump on a new product so fast or not buy it at all. I want my RL 360c to work so I will wait for the update. If no update comes or the update is a flop by the last week of July, it will go back. I'll be waiting for Redenso's new detector.

I understand. When I buy a radar detector, I don’t buy it to return it, but I totally understand why some of the RDF members have already returned theirs for a refund. The R360c is $750 plus tax. $750 is a lot of money. This isn’t a $250 radar detector.

The Redline-O is/was a great radar detector. Hopefully Escort can come up with a “magical” firmware update to build on the Redline-O tradition, but I would have that box ready with some shipping tape handy just in case they don’t.

You are right that people remember these type of product launches. There are quite a few people on the RDF that are done buying Escort products due to this and the past 5-7 years of issues with some of the Escort products and marketing claims.

I genuinely hope that Escort can come up with a significant and positive update soon for the R360c for you and other early purchasers ; otherwise, they may be getting a lot more returns.


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racerx1

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I would definitely be skeptical too. It took a while for Escort to eliminate the “traditional” K-band lockup that required a reboot after the grayed out K-band lock up on the screen on the M360c. I believe it was firmware 1.8 that Escort claimed that issue was resolved, but yet I experienced that issue with my brand new M360c on that firmware. I have experienced the sleeping aka “silent lockup” issue on My M360c on several firmwares including the latest firmware 1.11 as recently as early May 2020, and this issue was supposed to be resolved.
This is after two years that this product was introduced.

So, color me skeptical too that Escort will get all or most of the reported issues with the R360c resolved on this upcoming firmware update.



I understand. When I buy a radar detector, I don’t buy it to return it, but I totally understand why some of the RDF members have already returned theirs for a refund. The R360c is $750 plus tax. $750 is a lot of money. This isn’t a $250 radar detector.

The Redline-O is/was a great radar detector. Hopefully Escort can come up with a “magical” firmware update to build on the Redline-O tradition, but I would have that box ready with some shipping tape handy just in case they don’t.

You are right that people remember these type of product launches. There are quite a few people on the RDF that are done buying Escort products due to this and the past 5-7 years of issues with some of the Escort products and marketing claims.

I genuinely hope that Escort can come up with a significant and positive update soon for the R360c for you and other early purchasers ; otherwise, they may be getting a lot more returns.


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I suspect the anemic rear horn response is a software/hardware issue. If you can't get the rear horning working then you can't get the arrow flipping correct either. Weird ramp-up behavior points to (I'm guessing) not reading the data buffers correctly and losing the acquired data. In short, they have some serious issues and only four short weeks to correct them. Either way, it will be interesting to see if they actually release new FW by the 31st; and if so, what the end results be. :unamusedpopcorn:
 

Heywood

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I’m glad @Vortex didn’t wait for the mystical update before testing.

Of course Escort will say what ever.

June 17 I posted this. Post 62.

Try to delay the results and maximize revenue before word gets out.
 

jbfast

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I’ve had my 360 C for two weeks now. I have done two 8 1/2 hour runs from where I work to my hometown and back. This radar detector has great range compared to the other radar detectors including my EX , RO, Passport. Yes the ramp up is a little messed up. And arrows work a little slow But I believe there will be a fix for that. I have read all the negatives on this website. If you’re not a fan of escort then why do you guys purchase them. It’s like all other radar detectors They have bugs that are sometimes worked out and some are not . I just hope escort gets this fixed. It will be the best radar detector out there if so . Just my opinion. Godspeed
 

aim4squirrels

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If you've been around here long enough, you've likely already learned not to hold your breath waiting for Escort to fix their products.

Escort Live! has been in a state of perpetual dysfunctionality since I tried to run it with the standalone EL! box with my Magnum back in 2015. Every release seemed like they broke something that worked before, while trying to fix something else.

The Max was never the longest range detector as was claimed, even against their own older products. Neither it, or the Max 2 ever got timely updates to it's BSM filtering.

The Max 360 and 360c still lock up occasionally. Took a long series of updates to even get the arrows functioning correctly. I even recall a time when they issued an update and declared the lock up problem 100% fixed, and even with proof of the malfunction still happening from members here, refused to acknowledge it.

The Redline EX never bested the Redline-O as claimed at launch. Pretty sure Escort has given up on updating those analog IVT filters as well.

My advice to anyone with the new detector is this: if you don't like it the way it is currently operating, return it. Don't wait for Escort to issue an update. You can always buy it again later IF they fix it, and you can likely find it on sale at a later date as well.

There is no need to float them a loan out of your own pocket for a substandard product, while being held captive for an update that MAY fix the problems. You have no idea how long they might string you along with hopes of the next update being the one. LOTS of us have been down that road, learn from our past experiences.
 
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goblin

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... If you’re not a fan of escort then why do you guys purchase them.

Non-fans of escort are rarely criticizing here. The ones criticising are the real fans who remember the times when Escort was offering exceptional products and didn't have to lie about what their fans should expect, were not presenting old stuff as new and didn't have a marketing department straight out of a north korean PR team.

It’s like all other radar detectors They have bugs that are sometimes worked out and some are not...

There's a little difference compared to all other radar detectors - all other RDs usually acknowledge issues and fix them, or don't acknowledge them and give up, discounting said products till they get rid of them.
Escort would usually deny there's an issue, blame the customer, then fix or not fix it.

Few people blame Escorts' products per se - they criticize a toxic culture which has been going on long enough to become their new normal.

The premium radar detector market is at least in part fueled by enthousiasts who have the means to fuel their passion AND want their money's worth. For them, that "money's worth" box is not checked as far as escort products go.

I absolutely love my Cobra Dual Pro 360 (an Escort product), but I got it new for less than half its MSRP. For me it's an excellent product, at that price, and I'm a fan. Not so if I had to pay MSRP for it and even less so if I had to pay MSRP AND gobble all the marketing mumbo-jumbo about it.
 

NOTKTS

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I agree about their MSRP being high. Their prices are nuts! I like my EX because I got it for $200 off so I put up with some faults. Would I buy it for $599? Nope. I really like my Solo S4 because I got that for $100 off despite its numerous flaws. No detector is perfect but I expect a level of functionality to corelate with vendor claims with cost playing into the mix. I would love for Escort to fix themselves. They really have some cool stuff but the execution is half baked.
 

jfalkingham

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I sent mine back a week after receiving based on performance vs my Max 360. I ended up picking up an R7 via woot for $337. So the R7 and Max 360 will hold me over until Redline 360c or Theia live up to marketing.

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Alvy

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Right, I find that really hard to believe. People always have the option of doing a chargeback so Escort couldn't stop it. I can't see them taking away the return option altogether.
Do you happen to know if the return policy is based on the purchase date or shipping date? I waited a month to get mine so I'm assuming it's from when you receive it?
 

Bossdad71

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Do you happen to know if the return policy is based on the purchase date or shipping date? I waited a month to get mine so I'm assuming it's from when you receive it?
shipped date
 

RoadDogg

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Do you happen to know if the return policy is based on the purchase date or shipping date? I waited a month to get mine so I'm assuming it's from when you receive it?
I would think the shipping date or the date you received it.
 

Bossdad71

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I would think the shipping date or the date you received it.
yea, well it would be hard to prove when a person received it, but shipped date is pretty easy to track, no punt intended lol
 

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