Help! V1 Gen 1 Falses

djboyag

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@djboyag
Tell them exactly what you’re experiencing and you have a right to be upset if you really are . But ask them the above. Won’t hurt to ask. Customer service has been a strength for them, and personally they’ve never wronged me. They’ve been accommodating. As long as you’re rational, a sensible person will oblige, especially to keep your business
I'll try and see what they say tomorrow.
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Alternatively, you could sell it on eBay. Someone may appreciate the fresh service on it if they are in pure KA territory.
True. Probably could get more for it there!
 

DocTJ

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Alternatively, you could sell it on eBay. Someone may appreciate the fresh service on it if they are in pure KA territory.
Lol a moral dilemma : “ do i sell this to someone clueless or not “
The best thing to do if you go that route (good idea btw) is to list the firmware version that is on it. It is then the responsibility of the buyer to determine whether they want it or not and do their own research.
 

odiddy

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I'll try and see what they say tomorrow.
on the real tho, if you are just now hearing the K band going off and you've had that detector for a while... that practically means it hasn't been doing shit for you over the past like 5 years.
 

DocTJ

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on the real tho, if you are just now hearing the K band going off and you've had that detector for a while... that practically means it hasn't been doing shit for you over the past like 5 years.
It was probably dead on K and stopped detecting K a long time ago.
 

djboyag

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It was probably dead and stopped detecting K a long time ago.
Nah it definately was detecting K, just don't think it was as chatty. I always ran the detector on A mode too!
 

wgmontgomery

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IF you decide to keep your G1 you could pair it with JBV1 for BSM filtering &/or use custom sweeps.

I love JBV1 and would absolutely use custom sweeps (search for threads here) for a G1...better range among other things.
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IF you decide to keep your G1 you could pair it with JBV1 for BSM filtering &/or use custom sweeps.

I love JBV1 and would absolutely use custom sweeps (search for threads here) for a G1...better range among other things.
It just occurred to me that I (!) don't know if your firmware version allows custom sweeps. Someone will let us know...
 
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LouG

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The other side of this particular coin is most people's scepticism when companies try to get you to upgrade at much higher cost.
My first thought usually is "yeah, right. You're looking after my welfare".
Hopefully VR might do a PR job and give him another $45 off a Gen 2.
 

Signal Environment

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I don't really see anything Valentine did wrong here. They did recommend the G2

Was the K band just nerfed enough to quiet it down but still give some alerts? Maybe. But that would be impossible for Valentine to predict over the phone. They would assume that the customer is familiar with how his version behaves and doesn't have enough of a problem with it to pay for the new model.

It's also possible that OP got an unlucky run on the highway with more BSMs than usual. Might be worth taking a few more drives through familiar territory and seeing whether the notion that K band is much noisier is actually the case.

But if it turns out that the fix really made a huge difference (and I think it's quite possible that it did), $45 isn't a horrible price to pay to find out that your K band wasn't actually working 100%. The other way to find out is by getting a ticket.

Still worth calling to say "Hey, I didn't realize how it would behave when it was fixed, and now I'd rather trade up. Is there something we can do?" Maybe they'll add half the repair cost to the trade-in credit or something.
 

DocTJ

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Technically not wrong sure.
but he’s an ill informed consumer. I guess if a tech answered the phone then they would have said “let me explain what you’re getting into”.
But if it’s a salesperson and they don’t know the technicalities then somewhat understandable.
I think they’ll make good on the 45$ credit of he asks and explains what happened.
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Also my initial impression was they didn’t offer him the V1G2. * (at timing of my first post, he didn’t mention till afterwards)
 
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wgmontgomery

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1-but he’s an ill informed consumer.

2-But if it’s a salesperson and they don’t know the technicalities then somewhat understandable

3-I think they’ll make good on the 45$ credit of he asks and explains what happened.
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Also my initial impression was they didn’t offer him the V1G2. * (at timing of my first post, he didn’t mention till afterwards)
1-He said that he researched the G2 before calling which is why he wanted to wait...he didn't want to get a G2 until its issues are sorted. I wonder if THIS was mentioned...either way I got the impression that he was emphatic about "no G2...yet."

2-Makes sense. I never got the impression that the people who answer the phone at VR are "salespeople" in the usual sense. This is just my opinion, but I always thought of them more like customer service.

3-Probably; they have excellent CS in my experience.
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BTW-I don't remember who stated this (OP I think) but someone wrote that the (repair?) tech should have called. I've worked in an electronics repair shop; considering how busy/behind they probably are right now, my GUESS is that they're more concerned with repairing G2s (& getting them back to waiting customers) than calling someone who sent in a broken G1.
That's just a guess though.
 
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LouG

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I don't really see anything Valentine did wrong here. They did recommend the G2

Was the K band just nerfed enough to quiet it down but still give some alerts? Maybe. But that would be impossible for Valentine to predict over the phone. They would assume that the customer is familiar with how his version behaves and doesn't have enough of a problem with it to pay for the new model.

It's also possible that OP got an unlucky run on the highway with more BSMs than usual. Might be worth taking a few more drives through familiar territory and seeing whether the notion that K band is much noisier is actually the case.

But if it turns out that the fix really made a huge difference (and I think it's quite possible that it did), $45 isn't a horrible price to pay to find out that your K band wasn't actually working 100%. The other way to find out is by getting a ticket.

Still worth calling to say "Hey, I didn't realize how it would behave when it was fixed, and now I'd rather trade up. Is there something we can do?" Maybe they'll add half the repair cost to the trade-in credit or something.
No, I didn't mean they did something wrong. Just that "upgrades" are so abused in retail these days, people get gun shy.
I tend to trust VR's recommendations. Not that I asked them, I just jumped in. Like with Gen 2.
 

djboyag

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1-He said that he researched the G2 before calling which is why he wanted to wait...he didn't want to get a G2 until its issues are sorted. I wonder if THIS was mentioned...either way I got the impression that he was emphatic about "no G2...yet."

2-Makes sense. I never got the impression that the people who answer the phone at VR are "salespeople" in the usual sense. This is just my opinion, but I always thought of them more like customer service.

3-Probably; they have excellent CS in my experience.
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BTW-I don't remember who stated this (OP I think) but someone wrote that the (repair?) tech should have called. I've worked in an electronics repair shop; considering how busy/behind they probably are right now, my GUESS is that they're more concerned with repairing G2s (& getting them back to waiting customers) than calling someone who sent in a broken G1.
That's just a guess though.
To all the backlash here..... First of all, I never said I was mad at the way VR handled the situation. All I said was that it would have been a nice touch for the repair person to reach out, granted I know how busy they are. That doesn't mean they "should have called me". The main reason I wanted the detector repaired was to put in my wife's vehicle as I figured the V1 was worth more than the $110 upgrade reimbursement and $45 to repair it was very economical, not knowing what I was getting into. So with all that being said, I will probably call them back and ask them if they'd be willing to apply the upgrade amount and maybe a little extra from the $45 I already forked over. If they don't agree to that, I won't be upset at all. After all it was just a measly $45 plus the cost of shipping to VR. I am in no way bashing VR here and I don't think anyone else was bashing them by their remarks. I will still be giving them my business when it comes time to purchase the new Gen 2 after the "honeymoon" phase is over. My original post started out as a question since I didn't have too much knowledge of the technology inside of my unit versus newer Gen 1 models.
 
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InsipidMonkey

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Thank you for the well reasoned post @djboyag. Good luck with your call to VR, and please let us know how it turns out. The Gen2 is a big step up from even the most recent V1 version with TMF2, and I have a feeling you will be blown away with how well it performs compared to the 14 year old V1 you sent in for repair :)
 

Signal Environment

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No, I didn't mean they did something wrong.
Yep, I was agreeing with you.
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Also my initial impression was they didn’t offer him the V1G2. * (at timing of my first post, he didn’t mention till afterwards)
Fair enough. That would have been lackluster from them not to mention it at all.

To all the backlash here..... First of all, I never said I was mad at the way VR handled the situation.
I hope you didn't take my post as backlash. I think your original post was quite reasonable. The thread seemed to be taking on a tinge of "Valentine screwed him over" but as @DocTJ said he didn't originally know that Valentine offered the G2.
 
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9C1Driver

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Let's not turn this into another "what V1 should do thread/V1 sucks cuz they do it this way/etc" - I want to keep this on topic here. We can make a new thread for that if we want.

Short thought here is that, at least they gave him an option to get it up and running again. What if he was only using it for KA? (maybe his area has moved fully to KA).

Alternatively, V1 may credit back a greater amount when he goes to trade it in (we don't know yet)
That is part of the topic, don't see a problem with the discussion going on here. In the Escort and Uniden section members call those companies out when deserved. I see no reason why members can't hold V1 to the same standard.
 

ALS

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It's also possible that OP got an unlucky run on the highway with more BSMs than usual. Might be worth taking a few more drives through familiar territory and seeing whether the notion that K band is much noisier is actually the case.
I have to agree with you on this point. I ran into this exact scenario on Sunday with my V1G1 running JBV1. It was really quiet until I would run into a number of annoying people driving a vehicle with BSMs. You know the type, they pass you, slide in front matching your speed, or sit on your rear bumper and refuse to pass while the V1 is screaming Multiple K BAND alerts.

Yeah it was a bad day to be running out in the hicks, on two lane roads, that had limited passing zones.
 

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