V1 update ?

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DrHow

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^^^. what is, is, nothing more, nothing less.

I would not hesitate buying a new VR product, once V1B is out.

To each their own.
 

Tallyho

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To be honest I would be reluctant to every purchase another product from Valentine. Now don't get me wrong my current V1 has been flawless in its performance and has exceeded my expectations but the current business practices that Valentine are engaged it make me concerned about their intent and committed support for their user base. This "delay," has been handled about as poorly as one could and the brand equity has taken a hit in my eyes. Valentine to me was always a brand of high quality with above and beyond customer service but in my single opinion the current state over at Valentine will always and forever make me think twice about purchasing a device that may or may not be supported in the future without notice or explantation.
At least over the last decade their customer service has been sub-par. The further we got into the internet age the more they became dated in their customer service practices and inflexible in their ways which has culminated in this debacle.

As long as your eyes are wide open about their anti-customer friendly business practices, you'll know exactly what you are getting with Valentine, a rock solid product that has yet to have an equal. Take it or leave it.
 
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Deacon

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At least over the last decade their customer service has been sub-par.
I can only speak for myself anecdotally, but other than ordering items, the only time I’ve ever had to interact with V1’s customer service has been stellar. I bought an early BTLE dongle used, and it wouldn’t connect properly, most likely incorrectly paired to a previous phone. I called in for support, was treated well, transferred to a tech named Mike (no, not MV himself), and after walking through a few options gave me instructions to send it in. I got it back a short time later at no charge, worked perfectly, and I’ve never had a problem with it again.
 

Bloovy One

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I also have never had an issue with Valentine's customer service but I've heard some of what TallyHo has experienced and his experiences can't be denied.

As I've said before, Valentine Research would do well to embrace some of what other companies now provide.
 

Tallyho

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I can only speak for myself anecdotally, but other than ordering items, the only time I’ve ever had to interact with V1’s customer service has been stellar. I bought an early BTLE dongle used, and it wouldn’t connect properly, most likely incorrectly paired to a previous phone. I called in for support, was treated well, transferred to a tech named Mike (no, not MV himself), and after walking through a few options gave me instructions to send it in. I got it back a short time later at no charge, worked perfectly, and I’ve never had a problem with it again.
Depending on the situation that could very well be the case. However it's better to under-promise and over-deliver than over-promise and under-deliver, because when VR does either they will go to the extremes in either direction and you never know which direction until you've been put to the trial.
 
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thanks

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If the product works as expected and meets my expectations, I will continue to use it even if V1 shuttered two weeks ago.
Until I face new threats that the current V1 can not handle with the same effectiveness as I need today, I have no reason to ditch the V1 for any newer RD in existence or on the drawing board...
 

DrHow

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I can only speak for myself anecdotally, but other than ordering items, the only time I’ve ever had to interact with V1’s customer service has been stellar. I bought an early BTLE dongle used, and it wouldn’t connect properly, most likely incorrectly paired to a previous phone. I called in for support, was treated well, transferred to a tech named Mike (no, not MV himself), and after walking through a few options gave me instructions to send it in. I got it back a short time later at no charge, worked perfectly, and I’ve never had a problem with it again.
Ditto. On the very rare occurrence I called in (scheduling updates, asking a questions, ordering mounts/supplies), always professional. Not one slip up, or BS moment. This spans time since the beginning of VR (ever hear of G-analyst) to most recent visit.
 
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Nine_C1

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If the product works as expected and meets my expectations, I will continue to use it even if V1 shuttered two weeks ago.
Until I face new threats that the current V1 can not handle with the same effectiveness as I need today, I have no reason to ditch the V1 for any newer RD in existence or on the drawing board...
Mike's thinking exactly. If the product works as intended and meets his standards then why change it?
Of course, the model-T worked just fine too. But you can't get the parts to build one of those today either and it wouldn't pass inspection. :laugh:

Actually, this is not Mike's thinking at all apparently. If anyone needs acknowledgement of what could and should be improved take it from his own documentation........aka patents. New display, faster response, more range and improved selectivity.....these are all Mike's ideas on what should be done to make it better.

Many of us just happen to agree with him.
 

LouG

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I've seldom needed to contact VR customer support, but when I have they have been perfectly fine and helpful. Even to the extent of calling me way down here when I had given the wrong address.
Having worked a lot in retail, I well know how a poor approach from a customer can really aggravate a situation. It shouldn't but it does, we're all human but some have lighter triggers than others.
 

BaileyAB

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Something big smells here at least for me.
No company would stop selling its main product for 6+ months if a part or few parts are out of stock.
Think about it. Its 21st century.

I would not be surprised if we finaly see new V1. Mark my words. Usually I am right and can predict future here on RDF :)
 

aim4squirrels

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I think he's going to punt at a full year at this point. If he can't get parts, he can't service warranties.

If he makes it a year, he won't have to retrofit an old detector with new parts or dip into his new stock as warranty replacements. Every day that ticks off the calendar is an old unit that falls out of warranty.
 

nomore55

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Nothing more than curiosity, but has anyone done a drive-by of Mike's shop recently? Are the lights still on? Any cars in the lot?
 

InsipidMonkey

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Nothing more than curiosity, but has anyone done a drive-by of Mike's shop recently? Are the lights still on? Any cars in the lot?
From today:
I ordered a replacement straight power cord (which I somehow lost) and plug from Valentine yesterday. They seemed pretty chipper for being out of business and said the part would ship same day.
 

bkrell

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From today:
I resisted the urge to ask about new products or updates. The lady was very pleasant and I knew that if I turned the conversation to that, I'd somehow feel her eyes roll from Ohio all the way down to East Texas.
 

RoadDogg

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Something big smells here at least for me.
No company would stop selling its main product for 6+ months if a part or few parts are out of stock.
Think about it. Its 21st century.

I would not be surprised if we finaly see new V1. Mark my words. Usually I am right and can predict future here on RDF :)
I hope you are right. That is what I am hoping for. I think I might just go ahead and tell my wife she may be seeing several new detectors in my collection/pool/arsenal for 2020.

As far had customer service from VR, I personally have always had very good customer service from the people at VR whether I was ordering accessories, updating my V1, or the rare occasion where I would need to send my V1 in for service.

Mike Valentine has been a pioneer in this industry, and I have a strong feeling that he is not done. I don’t think we would be wasting time and money on all of the patent work if VR was ceasing operations.


Sent from my iPhone using Tapatalk
 

DrHow

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Nothing more than curiosity, but has anyone done a drive-by of Mike's shop recently? Are the lights still on? Any cars in the lot?
Yes, and yes lights are on, people are workin feverishly, Mike is there daily And will speak to friends and customers. I know first hand, as late as last week. That is all I will say. I was not going to say anything, but the rumor mill keeps amping up their days are gone. Believe me or not, their potential best days are ahead.
 

Brainstorm69

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Yes, and yes lights are on, people are workin feverishly, Mike is there daily And will speak to friends and customers. I know first hand, as late as last week. That is all I will say. I was not going to say anything, but the rumor mill keeps amping up their days are gone. Believe me or not, their potential best days are ahead.
Let's hope so, and soon.
 

9C1Driver

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Yes, and yes lights are on, people are workin feverishly, Mike is there daily And will speak to friends and customers. I know first hand, as late as last week. That is all I will say. I was not going to say anything, but the rumor mill keeps amping up their days are gone. Believe me or not, their potential best days are ahead.
Lol "working feverishly" ? They have no units for sale, what could they possibly be working so hard on? Painting the walls and cleaning the carpet maybe.
 

HotIce

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Lol "working feverishly" ? They have no units for sale, what could they possibly be working so hard on? Painting the walls and cleaning the carpet maybe.
Just because they don't have units for sale doesn't mean there isn't work that needs to get done. Valentine Research is a multi-million dollar company so there is always work to get done.

I love all these people coming in here and thinking they're some kind of 'expert' on Valentine Research and how they run their business. LOL!
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Yes, and yes lights are on, people are workin feverishly, Mike is there daily And will speak to friends and customers. I know first hand, as late as last week. That is all I will say. I was not going to say anything, but the rumor mill keeps amping up their days are gone. Believe me or not, their potential best days are ahead.
You can't tease me like that....the juices were starting to flow and then you stopped. That's torture.
 
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DrHow

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Lol "working feverishly" ? They have no units for sale, what could they possibly be working so hard on? Painting the walls and cleaning the carpet maybe.
Wouldn’t you like to know.
 
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