Lifetime Premium Member
- Apr 3, 2019
- Reaction score
i really think that part of the problem is consistency in manufacturing. One thing that I noticed with my R3 (when going through the replacement dance with Uniden) was that there was a real difference in units. Fit and finish was even different. when I got a good one, it was a good one. But several (not most of them, but enough to see a difference in quality as we see on this forum) were not well made. The “refurbished but like new“ units were not, in general, any good at all. Connectors could be loose, but mostly they had a defect that caused the initial return, and it seemed like Uniden really didn’t look them over when they “refurbished” them. Now some R3’s are returned for reasons other than a defect, I imagine, and if you get one of those your chances of getting a good one are probably good. Again, imo, I do not think that anywhere close to a majority of R3’s are problematic but enough are to create a problem in buying Uniden. But my real gripe is:I personally am not having these "rear horn sensitivity" issues. Perhaps because of the region I live in, so I have to take that into consideration. But on the trips I have taken up I95 thru big urban areas, I had no issues either. Yes, I'll get a random punch thru here and there, but nothing like what it's being made out to be on here. I'm just wondering how the folks having the rear horn issues have their R7's set up?
first, their customer support. Finding an employee who cared wasn’t impossible but was harder than it should have been,
then, their factory refurbished units are a nightmare. To replace a new unit, while on warranty, with a unit returned by someone else for whatever reason is, IMO, a very bad policy and one that will cause me to not purchase another Uniden,
their policy of letting you deal with a problematic unit with an employee that is not allowed to make a decision outside of the scripted solutions is, IMO, a very bad one,
and finally, I think that they have indeed shifted importance of customer support, in the form of updates, to a low priority. I am sure there will be updates, but they are not timely and not a priority to Uniden anymore. That wasn’t true about nine months ago or so, but it is true today.
The issue of the auto lockouts, for me is just more proof of their lack of placing customer support in any importance. No comments from them about an issue that they have promised but have not delivered on is a big deal. And if it stems, even partially, to them misunderstanding the patent dates, then that is just negligent. Uniden is large enough ti have Attorney’s and Researcher’s on staff and if they got that wrong, well that is not good.
if that is “freakin out”, then so be it. But while Uniden has a good set of rd’s, their customer support and reliability are, at least to me, not acceptable. I won’t keep harping on my opinion, I’m sure those of you that are still very loyal to Uniden are tired of hearing it. I’ll soon own another brand, I have my eye set on one in particular, and as soon as,they come out with one with arrows I will buy it, sell my Uniden and move on from this sub forum, leaving you in peace.