Will we see another update to the R7 or is the game over

user

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I personally am not having these "rear horn sensitivity" issues. Perhaps because of the region I live in, so I have to take that into consideration. But on the trips I have taken up I95 thru big urban areas, I had no issues either. Yes, I'll get a random punch thru here and there, but nothing like what it's being made out to be on here. I'm just wondering how the folks having the rear horn issues have their R7's set up?
i really think that part of the problem is consistency in manufacturing. One thing that I noticed with my R3 (when going through the replacement dance with Uniden) was that there was a real difference in units. Fit and finish was even different. when I got a good one, it was a good one. But several (not most of them, but enough to see a difference in quality as we see on this forum) were not well made. The “refurbished but like new“ units were not, in general, any good at all. Connectors could be loose, but mostly they had a defect that caused the initial return, and it seemed like Uniden really didn’t look them over when they “refurbished” them. Now some R3’s are returned for reasons other than a defect, I imagine, and if you get one of those your chances of getting a good one are probably good. Again, imo, I do not think that anywhere close to a majority of R3’s are problematic but enough are to create a problem in buying Uniden. But my real gripe is:

first, their customer support. Finding an employee who cared wasn’t impossible but was harder than it should have been,

then, their factory refurbished units are a nightmare. To replace a new unit, while on warranty, with a unit returned by someone else for whatever reason is, IMO, a very bad policy and one that will cause me to not purchase another Uniden,

their policy of letting you deal with a problematic unit with an employee that is not allowed to make a decision outside of the scripted solutions is, IMO, a very bad one,

and finally, I think that they have indeed shifted importance of customer support, in the form of updates, to a low priority. I am sure there will be updates, but they are not timely and not a priority to Uniden anymore. That wasn’t true about nine months ago or so, but it is true today.

The issue of the auto lockouts, for me is just more proof of their lack of placing customer support in any importance. No comments from them about an issue that they have promised but have not delivered on is a big deal. And if it stems, even partially, to them misunderstanding the patent dates, then that is just negligent. Uniden is large enough ti have Attorney’s and Researcher’s on staff and if they got that wrong, well that is not good.

if that is “freakin out”, then so be it. But while Uniden has a good set of rd’s, their customer support and reliability are, at least to me, not acceptable. I won’t keep harping on my opinion, I’m sure those of you that are still very loyal to Uniden are tired of hearing it. I’ll soon own another brand, I have my eye set on one in particular, and as soon as,they come out with one with arrows I will buy it, sell my Uniden and move on from this sub forum, leaving you in peace.
 
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Kennyc56

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I can promise you all, if I had any problems with my Unidens I would scream about it! It does no good to cover up problems! Like I said, I'm not a Uniden fan boy! My Redline-O's are still my favorite detectors but as we all know they suck if you have to run K band, I love my V1 but my Redline's and R1's punish it on range and even the slightest bit of off axis! My Whistler Cr95 and 97 are great against long range radar of all types, until you add in ANY off axis, just like my V1! The Whistlers also mix up K and Ka band which sucks and is ridiculous in this day and age! My RX65 I got as a refurb from Escort has sucked from day one! It's been sent back twice to get fixed but it still goes to sleep with no warning just like the new 360's do. The only problem I have with my R1's is one of them I got has a screen issue. The only color that works on it is red, the rest are all washed out. I run 1.50 so I run it blacked out until it gets an alert anyway, and I simply set it on red. It is on "Ghetto Arrows" duty in the back of Jane's car getting incredible range from behind, so it's all good! I ran @VariableWave 's R7 for over a week and we tested the hell out of it and it was perfect and a monster!
 

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I guess I’m one of the lucky ones. I’ve got 3 R3s that perform awesome and I tested my R7 against 2 of my R3s and it beat them by a good 1000 ft.

Really, I don’t know with the current processing power of RDs on the market if you will get both crazy range and the best filtering. Every RD I’ve had has either been chatty or the range wasn’t there. I’m not even sure if you could filter all the valses out without getting dangerously close to not seeing a LEO if you did have the processing power.
 

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Preface - I do not see your post as "freaking out". This to me is a well thought out opinion and/or observation from your point of view. I may or may not agree with you, but I can appreciate where you are coming from. :)

i really think that part of the problem is consistency in manufacturing. One thing that I noticed with my R3 (when going through the replacement dance with Uniden) was that there was a real difference in units. Fit and finish was even different. when I got a good one, it was a good one. But several (not most of them, but enough to see a difference in quality as we see on this forum) were not well made. The “refurbished but like new“ units were not, in general, any good at all. Connectors could be loose, but mostly they had a defect that caused the initial return, and it seemed like Uniden really didn’t look them over when they “refurbished” them. Now some R3’s are returned for reasons other than a defect, I imagine, and if you get one of those your chances of getting a good one are probably good. Again, imo, I do not think that anywhere close to a majority of R3’s are problematic but enough are to create a problem in buying Uniden. But my real gripe is:

first, their customer support. Finding an employee who cared wasn’t impossible but was harder than it should have been,

then, their factory refurbished units are a nightmare. To replace a new unit, while on warranty, with a unit returned by someone else for whatever reason is, IMO, a very bad policy and one that will cause me to not purchase another Uniden,
While I can accept their reasoning behind replacing a customer's unit with a returned unit, I've had a problem with this concept as well. I take really good care of my stuff and usually there's not even a scratch on it. Others seem to be less careful and it would bug me to get someone's minor scratches as a replacement for a warranty issue. If you as a company are doing me a favor for an out of warranty unit, I'd gladly accept a used unit in exchange. But if there's a problem with an in-warranty unit that I'm not the cause of, I'd rather have a new unit just like you'd get from most tech-oriented companies.

their policy of letting you deal with a problematic unit with an employee that is not allowed to make a decision outside of the scripted solutions is, IMO, a very bad one,
When other companies can provide better service in this vein, it's detrimental to this company to have it's hands tied.

and finally, I think that they have indeed shifted importance of customer support, in the form of updates, to a low priority. I am sure there will be updates, but they are not timely and not a priority to Uniden anymore. That wasn’t true about nine months ago or so, but it is true today.
That is a perception that I've also had recently. But, it's just my perception and we may both be wrong. :) Something seems to have changed in the last few months.

The issue of the auto lockouts, for me is just more proof of their lack of placing customer support in any importance. No comments from them about an issue that they have promised but have not delivered on is a big deal. And if it stems, even partially, to them misunderstanding the patent dates, then that is just negligent. Uniden is large enough ti have Attorney’s and Researcher’s on staff and if they got that wrong, well that is not good.

if that is “freakin out”, then so be it. But while Uniden has a good set of rd’s, their customer support and reliability are, at least to me, not acceptable. I won’t keep harping on my opinion, I’m sure those of you that are still very loyal to Uniden are tired of hearing it. I’ll soon own another brand, I have my eye set on one in particular, and as soon as,they come out with one with arrows I will buy it, sell my Uniden and move on from this sub forum, leaving you in peace.
:)
 

Brainstorm69

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TurboDriver

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I just want to say I agree with the Uniden Reps response to this thread...

Exactly... there hasn't been one... That should be justification for the OP question!
 

jhunter2

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What im about to say may not sit well with a lot of people, and this isn't related to any one manufacturer. I have read every post on that ginormous V1 thread and felt somewhat the same, although the perceived issue with V1 is availability and not firmware updates. Most of what I see is people bitching (read:complaining)because these companies are not catering to them. When I say them I mean the individual, not the masses. Updates aren't coming out when they want them, features that appeal to a particular individual and maybe 3 other people aren't being implemented with 90 seconds of them making a post on a public forum. Maybe im wrong but I'd be willing to bet that if everyone on Rdforum.org never bought another radar detector, these companies would still exist and thrive. The enthusiasts on this forum make up a very small percentage (in my opinion) of the annuals sales of detectors from any and all manufacturers. Most people buy a detector, throw it in their car and drop the hammer.....because they are now immune from the police. BSM complaints are by far the worst and arguably easily dismissed by myself and probably a few others. You cannot block all BSM and at the same time expect never to miss a valid threat. Period. If you can't deal with the junk K alerts, turn off the band or drive the speed limit without a detector. I speed. Religiously......I live in an area where K bands exists and where numerous falses happen on a regular basis. You learn your areas, interpret your detections and keep it moving. In unknown areas I want to be alerted to anything in the drift ridden K Band.....Real or false, you should want to know if you choose to exceed the PSL. If it annoys you when a false alert comes in and causes you to slow down when you really dont want to, then you shouldn't be speeding. When I speed (read:when I drive), its nice to know something may be near by that might ruin my fun, but at the same time Ive consciously made the decision to speed or made the decision not to pay attention to my speed while driving, so whatever happens....happens. Are there known issues with almost every single detector on the market? If you answered that question with a no, we have different views on reality. Some of them can be rectified easily, but will that fix possibly create another issue? Is it possible that fix will work as expected? I would argue that outside of a very large handful of people, the vast majority of users don't even know a "problem" or "issue" even exists. Uniden, Valentine, Radenso and the maker of the "Batman" detector will (should) rectify the issues reported by the masses, those issues that are actual issues experienced by the majority of users......not three people. I was joking about the Batman detector being updated. Im not trying to get anyones hopes up.

When firmware is released it is released. You as a end user will never dictate when that happens. The R7 came out in April? 2-3 firmware updates since its release? Where is the issue at? I think the issue is lack of patience and not lack of support. There is probably a little sense of entitlement mixed in as well.......

I own and V1 and R7 for the record. This forum introduced me to Radenso and I have no actual real life experience their offerings. I learned about the Batman detector in a video by @Vortex and I cannot begin to thank you for the laugh and most importantly your wealth of information.
 

TurboDriver

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What im about to say may not sit well with a lot of people, and this isn't related to any one manufacturer. I have read every post on that ginormous V1 thread and felt somewhat the same, although the perceived issue with V1 is availability and not firmware updates. Most of what I see is people bitching (read:complaining)because these companies are not catering to them. When I say them I mean the individual, not the masses. Updates aren't coming out when they want them, features that appeal to a particular individual and maybe 3 other people aren't being implemented with 90 seconds of them making a post on a public forum. Maybe im wrong but I'd be willing to bet that if everyone on Rdforum.org never bought another radar detector, these companies would still exist and thrive. The enthusiasts on this forum make up a very small percentage (in my opinion) of the annuals sales of detectors from any and all manufacturers. Most people buy a detector, throw it in their car and drop the hammer.....because they are now immune from the police. BSM complaints are by far the worst and arguably easily dismissed by myself and probably a few others. You cannot block all BSM and at the same time expect never to miss a valid threat. Period. If you can't deal with the junk K alerts, turn off the band or drive the speed limit without a detector. I speed. Religiously......I live in an area where K bands exists and where numerous falses happen on a regular basis. You learn your areas, interpret your detections and keep it moving. In unknown areas I want to be alerted to anything in the drift ridden K Band.....Real or false, you should want to know if you choose to exceed the PSL. If it annoys you when a false alert comes in and causes you to slow down when you really dont want to, then you shouldn't be speeding. When I speed (read:when I drive), its nice to know something may be near by that might ruin my fun, but at the same time Ive consciously made the decision to speed or made the decision not to pay attention to my speed while driving, so whatever happens....happens. Are there known issues with almost every single detector on the market? If you answered that question with a no, we have different views on reality. Some of them can be rectified easily, but will that fix possibly create another issue? Is it possible that fix will work as expected? I would argue that outside of a very large handful of people, the vast majority of users don't even know a "problem" or "issue" even exists. Uniden, Valentine, Radenso and the maker of the "Batman" detector will (should) rectify the issues reported by the masses, those issues that are actual issues experienced by the majority of users......not three people. I was joking about the Batman detector being updated. Im not trying to get anyones hopes up.

When firmware is released it is released. You as a end user will never dictate when that happens. The R7 came out in April? 2-3 firmware updates since its release? Where is the issue at? I think the issue is lack of patience and not lack of support. There is probably a little sense of entitlement mixed in as well.......

I own and V1 and R7 for the record. This forum introduced me to Radenso and I have no actual real life experience their offerings. I learned about the Batman detector in a video by @Vortex and I cannot begin to thank you for the laugh and most importantly your wealth of information.
I suppose you're right, we should have been happy with the Model T and the Wright Flyer airplane...
 

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I suppose you're right, we should have been happy with the Model T and the Wright Flyer airplane...
But would the cranking lever for the Model T be at the right angle for your arms or would you mandate that Ford redesign it to accommodate you? Im sure you probably read up on starting it before you bought it. Right?
 

TurboDriver

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But would the cranking lever for the Model T be at the right angle for your arms or would you mandate that Ford redesign it to accommodate you? Im sure you probably read up on starting it before you bought it. Right?
Well I have this idea of using a small battery and electric motor to do it for me, I know it might be a crazy idea for it's time and might take a little innovation but...
 

r3MI

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What im about to say may not sit well with a lot of people, and this isn't related to any one manufacturer. I have read every post on that ginormous V1 thread and felt somewhat the same, although the perceived issue with V1 is availability and not firmware updates. Most of what I see is people bitching (read:complaining)because these companies are not catering to them. When I say them I mean the individual, not the masses. Updates aren't coming out when they want them, features that appeal to a particular individual and maybe 3 other people aren't being implemented with 90 seconds of them making a post on a public forum. Maybe im wrong but I'd be willing to bet that if everyone on Rdforum.org never bought another radar detector, these companies would still exist and thrive. The enthusiasts on this forum make up a very small percentage (in my opinion) of the annuals sales of detectors from any and all manufacturers. Most people buy a detector, throw it in their car and drop the hammer.....because they are now immune from the police. BSM complaints are by far the worst and arguably easily dismissed by myself and probably a few others. You cannot block all BSM and at the same time expect never to miss a valid threat. Period. If you can't deal with the junk K alerts, turn off the band or drive the speed limit without a detector. I speed. Religiously......I live in an area where K bands exists and where numerous falses happen on a regular basis. You learn your areas, interpret your detections and keep it moving. In unknown areas I want to be alerted to anything in the drift ridden K Band.....Real or false, you should want to know if you choose to exceed the PSL. If it annoys you when a false alert comes in and causes you to slow down when you really dont want to, then you shouldn't be speeding. When I speed (read:when I drive), its nice to know something may be near by that might ruin my fun, but at the same time Ive consciously made the decision to speed or made the decision not to pay attention to my speed while driving, so whatever happens....happens. Are there known issues with almost every single detector on the market? If you answered that question with a no, we have different views on reality. Some of them can be rectified easily, but will that fix possibly create another issue? Is it possible that fix will work as expected? I would argue that outside of a very large handful of people, the vast majority of users don't even know a "problem" or "issue" even exists. Uniden, Valentine, Radenso and the maker of the "Batman" detector will (should) rectify the issues reported by the masses, those issues that are actual issues experienced by the majority of users......not three people. I was joking about the Batman detector being updated. Im not trying to get anyones hopes up.

When firmware is released it is released. You as a end user will never dictate when that happens. The R7 came out in April? 2-3 firmware updates since its release? Where is the issue at? I think the issue is lack of patience and not lack of support. There is probably a little sense of entitlement mixed in as well.......

I own and V1 and R7 for the record. This forum introduced me to Radenso and I have no actual real life experience their offerings. I learned about the Batman detector in a video by @Vortex and I cannot begin to thank you for the laugh and most importantly your wealth of information.
Well Said !! :hatsoff:
 

leesrt

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What im about to say may not sit well with a lot of people, and this isn't related to any one manufacturer. I have read every post on that ginormous V1 thread and felt somewhat the same, although the perceived issue with V1 is availability and not firmware updates. Most of what I see is people bitching (read:complaining)because these companies are not catering to them. When I say them I mean the individual, not the masses. Updates aren't coming out when they want them, features that appeal to a particular individual and maybe 3 other people aren't being implemented with 90 seconds of them making a post on a public forum. Maybe im wrong but I'd be willing to bet that if everyone on Rdforum.org never bought another radar detector, these companies would still exist and thrive. The enthusiasts on this forum make up a very small percentage (in my opinion) of the annuals sales of detectors from any and all manufacturers. Most people buy a detector, throw it in their car and drop the hammer.....because they are now immune from the police. BSM complaints are by far the worst and arguably easily dismissed by myself and probably a few others. You cannot block all BSM and at the same time expect never to miss a valid threat. Period. If you can't deal with the junk K alerts, turn off the band or drive the speed limit without a detector. I speed. Religiously......I live in an area where K bands exists and where numerous falses happen on a regular basis. You learn your areas, interpret your detections and keep it moving. In unknown areas I want to be alerted to anything in the drift ridden K Band.....Real or false, you should want to know if you choose to exceed the PSL. If it annoys you when a false alert comes in and causes you to slow down when you really dont want to, then you shouldn't be speeding. When I speed (read:when I drive), its nice to know something may be near by that might ruin my fun, but at the same time Ive consciously made the decision to speed or made the decision not to pay attention to my speed while driving, so whatever happens....happens. Are there known issues with almost every single detector on the market? If you answered that question with a no, we have different views on reality. Some of them can be rectified easily, but will that fix possibly create another issue? Is it possible that fix will work as expected? I would argue that outside of a very large handful of people, the vast majority of users don't even know a "problem" or "issue" even exists. Uniden, Valentine, Radenso and the maker of the "Batman" detector will (should) rectify the issues reported by the masses, those issues that are actual issues experienced by the majority of users......not three people. I was joking about the Batman detector being updated. Im not trying to get anyones hopes up.

When firmware is released it is released. You as a end user will never dictate when that happens. The R7 came out in April? 2-3 firmware updates since its release? Where is the issue at? I think the issue is lack of patience and not lack of support. There is probably a little sense of entitlement mixed in as well.......

I own and V1 and R7 for the record. This forum introduced me to Radenso and I have no actual real life experience their offerings. I learned about the Batman detector in a video by @Vortex and I cannot begin to thank you for the laugh and most importantly your wealth of information.
I don't agree with your position on this. As enthusiast we may be a small minority but we are the people that others who are not that attracted to technical things come to for advice. We are that techie guy that everyone comes to for advice on how to work their cell phone or fix something on their laptop. When we recommend or do not recommend a particular product it carries weight. When someone's riding in my car and asked me what kind of radar detector that is they listen and often down the road by the same one. If I tell them to not think about getting this one, for whatever reason, guess what they will do.

This is the very same pattern that escort followed several years ago and look where they are now. They are still selling products but have nowhere near the customer base or enthusiasm as they once did. They accomplished that by shitting on their loyal customers because they complained about what direction they were going in. The 1st thing to go for them was their customer support. That was followed by their rep on their forum giving false promises and literally lying to people. Then they just started blocking people from their forum that said anything bad about the detector or their service

Someone else mentioned this and I noticed it as well. When your customers are telling you something has changed you don't respond to them by saying you are wrong nothing has changed. They wouldn't be telling you that if they didn't perceive it so that's a clue for you, as a company, to look at your processes and figure out what's going on. Saying nothing has changed is basically telling your customers you are imagining it and you're wrong.

I hope uniden continues to produce a market leading product that performs better than all the others for a reasonable price. I hope the production of the R1 and R3 and finally the R7 Was not in all hands push to generate excitement in the brand and now they've put it on cruise control so the money can roll in. You can get away with that with the general market but not with the enthusiast. If these radar detectors companies have learned anything in the last 30 years it's the core of your sales is going to be driven by the enthusiast's that not only purchase your product but recommend your products by word-of-mouth.
 
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larrymz3

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I don't agree with your position on this. As enthusiast we may be a small minority but we are the people that others who are not that attracted to technical things come to for advice. We are that techie guy that everyone comes to for advice on how to work their cell phone or fix something on their laptop. When we recommend or do not recommend a particular product it carries weight. When someone's riding in my car and asked me what kind of radar detector that is they listen and often down the road by the same one. If I tell them to not think about getting this one, for whatever reason, guess what they will do.

This is the very same pattern that escort followed several years ago and look where they are now. They are still selling products but have nowhere near the customer base or enthusiasm as they once did. They accomplished that by shitting on their loyal customers because they complained about what direction they were going in. The 1st thing to go for them was their customer support. That was followed by their rep on their forum giving false promises and literally lying to people. Then they just started blocking people from their forum that said anything bad about the detector or their service

Someone else mentioned this and I noticed it as well. When your customers are telling you something has changed you don't respond to them by saying you are wrong nothing has changed. They wouldn't be telling you that if they didn't perceive it so that's a clue for you, as a company, to look at your processes and figure out what's going on. Saying nothing has changed is basically telling your customers you are imagining it and you're wrong.

I hope uniden continues to produce a market leading product that performs better than all the others for a reasonable price. I hope the production of the R1 and R3 and finally the R7 Was not in all hands push to generate excitement in the brand and now they've put it on cruise control so the money can roll in. You can get away with that with the general market but not with the enthusiast. If these radar detectors companies have learned anything in the last 30 years it's the core of your sales is going to be driven by the enthusiast's that not only purchase your product but recommend your products by word-of-mouth.
THIS 100000% I've noticed a SIGNIFICANT decrease in the amount of visibility and participation that @UnidenSupport has had on the forum. Additionally, there are some significant issues with the R7 which have been identified... but not corrected. Sure I get that it's a new product and it works as is... but it is not at the level that we, the consumers, expected.

Remember, we all had a choice as to how to spend our money. I chose the R7 over the V1 (or other brands) because of the stellar customer service and feature set that were demonstrated by their handling of the R1/R3. In the beginning, with the R3, they were releasing updates almost weekly. Many of these updates also included additional features which were definitely welcome. @UnidenSupport was present and highly available on the forum to answer questions and address issues.

Sadly, it appears that this level of service has not been continued with the R7.
 

jhunter2

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I don't agree with your position on this. As enthusiast we may be a small minority but we are the people that others who are not that attracted to technical things come to for advice. We are that techie guy that everyone comes to for advice on how to work their cell phone or fix something on their laptop. When we recommend or do not recommend a particular product it carries weight. When someone's riding in my car and asked me what kind of radar detector that is they listen and often down the road by the same one. If I tell them to not think about getting this one, for whatever reason, guess what they will do.

This is the very same pattern that escort followed several years ago and look where they are now. They are still selling products but have nowhere near the customer base or enthusiasm as they once did. They accomplished that by shitting on their loyal customers because they complained about what direction they were going in. The 1st thing to go for them was their customer support. That was followed by their rep on their forum giving false promises and literally lying to people. Then they just started blocking people from their forum that said anything bad about the detector or their service

Someone else mentioned this and I noticed it as well. When your customers are telling you something has changed you don't respond to them by saying you are wrong nothing has changed. They wouldn't be telling you that if they didn't perceive it so that's a clue for you, as a company, to look at your processes and figure out what's going on. Saying nothing has changed is basically telling your customers you are imagining it and you're wrong.

I hope uniden continues to produce a market leading product that performs better than all the others for a reasonable price. I hope the production of the R1 and R3 and finally the R7 Was not in all hands push to generate excitement in the brand and now they've put it on cruise control so the money can roll in. You can get away with that with the general market but not with the enthusiast. If these radar detectors companies have learned anything in the last 30 years it's the core of your sales is going to be driven by the enthusiast's that not only purchase your product but recommend your products by word-of-mouth.
When you are respected, and have earned the trust of people (friends, strangers, creepy people on the other side of the internet.......) your opinion does carry weight and has the potential to influence the purchasing decisions of others. You see this with all products. Word of mouth is very powerful.

I don't think we disagree (and if we did, it wouldn't matter....part of the beauty of being an individual) on what happens if you don't respond to your customers. I think, at least for me, the disconnect in what you have said and what I have said is the time frame in which issues are rectified. Things take time, and a perceived issue will have to be sniffed out to determine if it is real. Because RDs are used by very few people that care to vocalize or delve into issues they are experiencing i see it as being synonymous to 3 people (lets use 100 as the total amount of all Uniden detectors sold) who live in the same community, who work at the same building, who take the same route to work everyday in their respective vehicles at the same time, who experience the same issue on a daily basis (you guys should car pool.....you're killing the environment.. think about the kids) The other 97 people don't experience these issues. That to me sounds like there is no issue. Now when 8, 10, 15, 20 or more people (who don't work in the same place) say hey, the same thing is happening to me, then we need to start figuring out what is going on here and try to resolve this as quickly as possibly. As quickly as possible doesn't mean when the end user is tired of experiencing the issue, it means when the manufacturer has found a viable solution, has tested it thoroughly and is ready to lets us suckle from the firmware teet. Not addressing issues as a whole and not addressing issues within a time frame suitable to my liking are two entirely different things. BSMs were just the easiest thing to pick on because everyone talks about them. Blocking K band -/+ 30 at a lock out location isn't an issue.... Would people like to see that number closer to -/+ 5? Yes!!! That however is a feature request similar to the individual(s) who want the screen to display in a different orientation because they/it/he/she noticed better * band detections with that orientation. You cannot and will not every be able to please everyone, but I'll take 97 out of 100 any day.
 

Bossdad71

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I’m seeing members post numerous well thought out upgrades and areas of improvement on the R7

I’m hearing turnover and other issues such as poor customer service at Uniden

I’m wondering if they are done spending

Cleaning out talented employees who could fine tune the R7 like escort did with the Max360 was launched

It had problems and they fixed them

But it looks like Uniden has stopped all work on the R7 and just sell it and not service or work to improve it

The radar industry has gone to shit


Uniden won’t work to improve a unit after launch

Valentine can’t get parts

Escort has Maxxed out

Well perhaps Radenso will spend some $ on R and D and own the market in 1 to 2 years
Maybe it's just my suspect nature, but when i read comments like this my first thought is who paid who to post stuff like this.

Uniden has made several updates, escort has made several updates, so where do you get done spending, ans they stopped working on the product?

I'm also a little confused how the "radar industry" has gone to sxxx too. Look how far radar detector have come, and continue to grow.

When you say " poor customer service? can you give a specific example or just a general statement? have you talked to one person, or every person you talk to makes you feel this way?

Anyway, I admire your comments about radenso, it's good you have something positive to say about one radar company.
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I've noticed a SIGNIFICANT decrease in the amount of visibility and participation that @UnidenSupport has had on the forum.
they do have a new person, and i know she is on here because i pm'ed her. maybe she has other job duties that require her attention, and she can't spend every waking moment on here waiting to answer questions. Have you tried to PM her, or is this just a in general comment
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I'm not a Uniden fan boy
:laugh::laugh: sssuuurrreeee
 
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Maybe it's just my suspect nature, but when i read comments like this my first thought is who paid who to post stuff like this.

Uniden has made several updates, escort has made several updates, so where do you get done spending, ans they stopped working on the product?

I'm also a little confused how the "radar industry" has gone to sxxx too. Look how far radar detector have come, and continue to grow.

When you say " poor customer service? can you give a specific example or just a general statement? have you talked to one person, or every person you talk to makes you feel this way?

Anyway, I admire your comments about radenso, it's good you have something positive to say about one radar company.
Post automatically merged:
they do have a new person, and i know she is on here because i pm'ed her. maybe she has other job duties that require her attention, and she can't spend every waking moment on here waiting to answer questions. Have you tried to PM her, or is this just a in general comment
Post automatically merged:
:laugh::laugh: sssuuurrreeee
pretty dismissive to make a claim that any of us that are not happy are being “paid” to make complaints, although it makes it easier for anyone who disagrees with us since you can just dismiss our complaints without having to address them.

as far as updates, for the R7 they have issued two. The first was just after the R7 was released. The only issue they really addressed was the rear horn sensitivity, which I think we can acknowledge did not fix the issue. Then a couple months later they issued another one. The issues of substance addressed in that one was the volume problem, the arrow problem (which again wasn’t really fixed) and a bug fix with the k block. To me those are not the kind of changes that were being called for nor what I expected of them.

you read this forum pretty thoroughly. I know that because you make a lot of comments in a lot of threads. I’m sure that you have read the many posts that pretty clearly and specifically described poor customer service on the part of Uniden. I think it is very disingenuous for you to question that post about examples of poor customer service.

we all know that the new representative on this forum from Uniden has other duties besides responding to this forum. No one has offered the idea that he or she needs to spend every waking moment on this forum. But.........if you have not noticed his or her absence, especially compared to what we saw from the prior representative, then you aren’t paying attention.
 

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