Administration/SD/Mod Policy Regarding Complaints

KASHER1979

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Effective immediately the Admin team has implemented a new policy regarding complaints. We are happy to hear any of your suggestions, concerns, or complaints. However it is important that we all are aware that going forward IF one of your complaints involves another Administrator or staff member , it will need to be open for the entire Administration team and or the staff members in question, so we can work together to resolve this. Please know that when you make complaints to one admin about another for whatever reason, it puts us in a bad position. We are all partners, and friends and we stand together to lead and make this forum the best that it can be. With that one vision and goal in mind, sure we have some differences of opinion on certain issues, but that is what is making us shape up to be an awesome admin team and this includes our Mods and SD as well.

So again, please understand and respect our position of the new policy that any member of this staff can not take complaints about another staff member without them being present in order to resolve issues in a manner that will be effective and all parties involved will be on the same page moving forward to make any changes that are necessary.

Thank you for your cooperation in this and helping us implement this new policy.

@Staff Members
 

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Wow, under new management for how long, and already complaints!??? With membership like this who'd want to run a forum!
 

KASHER1979

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Wow, under new management for how long, and already complaints!??? With membership like this who'd want to run a forum!
We had this issue in former administration also. It’s time to address it head on. If anyone has a complaint about me I want to hear about it so I can address it. Not complaining with a mod or another admin and then that mod or admin keeping it anonymous and me never knowing how to address the concern, and not to mention feeling bad about my fellow admin or staff member having to listen to complaints about me.
 

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Even though I try very hard to stay out of all of the drama, this time I can't help myself! After all that just went on including the other forum getting hacked, we're finally on the right track so what the hell does somebody have to complain about now? Jeez!
 

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KASHER1979 said:
We had this issue in former administration also. It’s time to address it head on. If anyone has a complaint about me I want to hear about it so I can address it...
Excellent. Always best to lean into the fight.
 

KASHER1979

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Even though I try very hard to stay out of all of the drama, this time I can't help myself! After all that just went on including the other forum getting hacked, we're finally on the right track so what the hell does somebody have to complain about now? Jeez!
Yea they like to do so attempting to be anonymous. We really need things to be out in the open. So unless you want all admins to be involved and actually working to address your complaint then keep it to yourself. Lol.
 

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Well, on the other hand. First off, I have no complaints about the admins or mods at all, either past or present. But as a policy, this seems like a bad one. First off, if there is a complaint about someone, it should be handled the same way, whether the complaint is against a member, mod or admin. There is little reason for mods or admins to get any different treatment than anyone else, in the case of a complaint. Its my understanding that you have decided that complaints against members will be handled behind closed doors? if the admin has to be present for a complaint to be made, so should a member. Secondly, a mod or admin does have some privileges and some authority that a member does not. The member may fear retribution. I doubt that would happen, but it could and a policy has to be prepared in a way that includes those kind of possibilities. A complaint is a complaint. It needs to be looked into fairly and earnestly for all. If a complaint is made anonymously then you should look into it with the same enthusiasm as a complaint from a visible party. I may be misunderstanding what you are saying but on the surface it sort of looks like you are setting up two classes of people, the ruling class and the membership class.
 

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Well, on the other hand. First off, I have no complaints about the admins or mods at all, either past or present. But as a policy, this seems like a bad one. First off, if there is a complaint about someone, it should be handled the same way, whether the complaint is against a member, mod or admin. There is little reason for mods or admins to get any different treatment than anyone else, in the case of a complaint. Its my understanding that you have decided that complaints against members will be handled behind closed doors? if the admin has to be present for a complaint to be made, so should a member. Secondly, a mod or admin does have some privileges and some authority that a member does not. The member may fear retribution. I doubt that would happen, but it could and a policy has to be prepared in a way that includes those kind of possibilities. A complaint is a complaint. It needs to be looked into fairly and earnestly for all. If a complaint is made anonymously then you should look into it with the same enthusiasm as a complaint from a visible party. I may be misunderstanding what you are saying but on the surface it sort of looks like you are setting up two classes of people, the ruling class and the membership class.
@KASHER1979 will correct me if I am wrong.

Here is an example: If you go and complain to Kasher - that dudeinnz is being a dick and he deleted my thread and I think it is unfair. Then that matter will be discussed among ALL staff, including dudeinnz, and will include you.

Mods/Admins do not get different treatment.
Same applies to other complaints/reports etc.

Hope that clears things up.
 

KASHER1979

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I may be misunderstanding what you are saying but on the surface it sort of looks like you are setting up two classes of people, the ruling class and the membership class.

Yes you are totally misunderstanding. This isn't at all what this policy was intended for.
@KASHER1979 will correct me if I am wrong.

Here is an example: If you go and complain to Kasher - that dudeinnz is being a dick and he deleted my thread and I think it is unfair. Then that matter will be discussed among ALL staff, including dudeinnz, and will include you.

Mods/Admins do not get different treatment.
Same applies to other complaints/reports etc.

Hope that clears things up.
Correct. It has nothing at all to do with "classes" of members or any of that.
 

Bossdad71

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I so want to make some smart axx comment but I'm trying to be nice and no monkey around so much. Sit on your hands monkey, sit on your hands, dont do it monkey . Wheew that was close
 

user

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Yes you are totally misunderstanding. This isn't at all what this policy was intended for.


Correct. It has nothing at all to do with "classes" of members or any of that.
and I sincerely apologize if I am misunderstanding. So if I, or anyone, makes a complaint against the conduct of a mod or admin, then before anything is done there would be a discussion about the complaint with the mods, admins and member? Is that what you are saying?
 

user

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I so want to make some smart axx comment but I'm trying to be nice and no monkey around so much. Sit on your hands monkey, sit on your hands, dont do it monkey . Wheew that was close
i can assure you that you can’t hurt my feelings. Especially if it’s funny. But either way, have at it.
 

KASHER1979

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and I sincerely apologize if I am misunderstanding. So if I, or anyone, makes a complaint against the conduct of a mod or admin, then before anything is done there would be a discussion about the complaint with the mods, admins and member? Is that what you are saying?
Correct....

This policy is specific to us because we are Four people that are equal in rank which is never something that RDF had before. It is a policy to help keep us all on the same page so that we all are aware of any issues that are going on that need to be addressed. If I go PMing members complaining and trashing @RaggedEdge then that's not going to play out very well for our Leadership Team is it? We need to be on the same page and working together and taking complaints to the entire staff so that we can work them out. If it's some kind of complaint about Ethics or something that needs addressed then that is the beauty of this system we have. A vote could remove any four of us if there was an investigation and some kind of behavior was found that made any of of us disqualified for whatever reason.

But this rule is specific to us simply so that we can work together as well need to and should. It has nothing to do with the memberships complaints or the membership themselves.

If there is a complaint against one of the members then we discuss this and investigate it and interact with the member as well as needed.
 

KASHER1979

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i can assure you that you can’t hurt my feelings. Especially if it’s funny. But either way, have at it.
No I am sure the comment would be directed toward me not you. :)
 

user

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Correct....

This policy is specific to us because we are Four people that are equal in rank which is never something that RDF had before. It is a policy to help keep us all on the same page so that we all are aware of any issues that are going on that need to be addressed. If I go PMing members complaining and trashing @RaggedEdge then that's not going to play out very well for our Leadership Team is it? We need to be on the same page and working together and taking complaints to the entire staff so that we can work them out. If it's some kind of complaint about Ethics or something that needs addressed then that is the beauty of this system we have. A vote could remove any four of us if there was an investigation and some kind of behavior was found that made any of of us disqualified for whatever reason.

But this rule is specific to us simply so that we can work together as well need to and should. It has nothing to do with the memberships complaints or the membership themselves.

If there is a complaint against one of the members then we discuss this and investigate it and interact with the member as well as needed.
OK, that helps. Just a caution to be careful because it does set up a different set of rules for you guys than for me guys. I understand what you are saying, but again I think you have to be careful.

Again. I don’t have any issues or complaints with you guys or for that matter with any guys/gals. I just think it’s easy to create a policy that is created for a specific situation but then bleeds over to situations that weren’t considered at the time.
 
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KASHER1979

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OK, that helps. Just a caution to be careful because it does set up a different set of rules for you guys than for me guys. I understand what you are saying, but again I think you have to be careful.
It is NOT a different set of rules. It has nothing to do with the report system. If someone reports something that we said or did in the forum, then the other staff handle it appropriatly with the member in question staying out of it . We play by the same rules that you do. This is only referring to private complaints attempted to trash another admin. It is like two parents. It's always a good pratice to not allow one kid to come and complain to you and you take the kids side and trash the other parent or disagree. This is for us to be together as one mind as a leadership as much as possible.

Understand?
 

KASHER1979

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This policy in other words has NOTHING at all to do with the report system. This has to do with you going and complaining about me to Andrew21 privately and annonymously and Andrew isn't allowed to say who it is or even the entireity of the complaint. That is just unproductive and we made that policy so that we could all work together as as leadership to address everyones concerns properly.
 

KASHER1979

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If I attack someone out in the forum and you report me in the report system then the other staff will handle that appropriatly without me being involved in it....
 

user

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It is NOT a different set of rules. It has nothing to do with the report system. If someone reports something that we said or did in the forum, then the other staff handle it appropriatly with the member in question staying out of it . We play by the same rules that you do. This is only referring to private complaints attempted to trash another admin. It is like two parents. It's always a good pratice to not allow one kid to come and complain to you and you take the kids side and trash the other parent or disagree. This is for us to be together as one mind as a leadership as much as possible.

Understand?
only sort of. Maybe I’m just not privy to the kind of complaints that you get. It sounds like you get some complaints that one of you was naughty to someone and hurt their feelings. If that is the case, well, again I sort of understand. But if thats all it is, and those kind of complaints come in, then I’m not even sure why you deal with them. if it isn‘t a violation of the rules, then I’d just tell the person to talk to whoever he or she is hurt about and then I’d ash can the complaint, period. But thats just me I guess. I guess anyway, if that is the sort of thing your talking about I just feel sorry for you guys having to deal with that. No need for any policies in that one, at least to me.
 

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