Max 360c "sleeping/silent lock up" video

RoadDogg

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I just received my Max 360c back from Escort on Friday, August 30th. The main reason I sent it in was the "sleeping/silent lock up" issue that I have had 3 times under firmware 1.9 since updating. This issue has also occurred 2 times since I received it back from being serviced this weekend. I also mentioned the increase laser false alarms under firmware 1.9. I wasn't sure where to post this video (real world videos, this new thread, or @westwind77 thread regarding his same issue with his Max 360. I have been posting a lot of my detector's issues in @westwind77 thread. Admin, feel free to move it if needed. Note: I do not use GPS lockouts (Auto Learn is off), and my detector was on Highway with K, Ka Wide both on, and I have X-band disabled, with TSR on. Also, I was not running any other detector at the same time on my trip. I put my Whistler CR97 on the windshield when I got home for this video. My wife had my R3 with her out of town. I have put over 400 miles since getting my Escort back from being serviced.

So my Max 360c had been on for at least 1 hour and 30 minutes at the start of this video. Somewhere at about maybe an Hour or so into the trip, it stopped alerting to radar. I had received a good 1.6 mile C/O 34.7 warning from a MS state trooper earlier and it had responded to several Dollar General K-band openers earlier. I became suspicious at some as I got closer to home that it was "sleeping/had a silent lock up". I passed two different LEOs in neighboring city that normally run C/O 34.7, and I received no alert. I also passed by an area with a K-band false, and I received no alert. I then saw two LEOs in my city that normally run C/O K-band or 34.7/35.5, and I received no alert. Ok, maybe all 4 off those LEOs had their radar off. It could be, but I did not think so. I then drove by 3 k-band door openers that normally set off my Max 360c, no alert visually or audibly. I then drove by a K-band speed sign that normally sets my Max 360c off, again no alert of any kind.

I came home, left my vehicle running to keep the Max 360c on, and I grabbed my Bushnell K-band (Speedster III) gun that is right at 24.090 to 24.091. I turn on the gun, and you can see just above the MPH letters it is transmitting. No alert. I tried not to point it at the Max 360c as not to "overwhelm" it, but it wasn't picking up anything anyway. I wanted to have the Bushnell on camera transmitting. After no response on my Max360c, I turned on the CR97 (I did leave the Max 360c on, because I knew once I power cycled it, it would start working again). My C97 has no problem recognizing the K-band gun. My Max 360c is still silent. I also shot a video with my cell phone as well. At 2:16 in the video, I had power cycled the Max 360c (on my cell phone and not my dash cam), and the Max 360c has no problem picking up the Bushnell. Maybe I can figure out how to merge the dash cam and cell videos. I had to drop the video quality on this video to get it to upload. Sometimes I have problems getting my dash cam videos to post, so that is why I also shot a cell phone video too. Anyway, here is my dash cam video. When my Max 360c is working properly (which is most of the time) , I really like it a lot. It has solid sensitivity and solid BSM filtering. In these last five "sleeping/silent lock ups" that I have experienced since late May, I get no warning or visual cues from my detector that lets me know that it is "sleeping/taking a break" from alerting to radar. Any comments, feedback, or suggestions are appreciated and welcome. I am thinking this is a firmware issue, but I know it is not happening to everyone with this platform, so I really I am not sure if it could also be a hardware issue too. I have had two sleeping and silent lock ups since getting my detector back from Escort from being serviced for this issue and being "repaired". Normally, it would just be every 4 weeks or so, and I have never had them ("sleeping/silent lock ups") on back to back days. At least I haven't had any laser false alarms since getting my detector back. I shot the video in my garage, and I put garbage bags in my car just for privacy purposes....lol.

 

BagNDrag

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Thanks for the posting, typically when it locks up, have you been driving for an hour or more? I wonder if the time driving has anything to do with it?
 

NorEaster18

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Surely this is staged! No possible way the detector is not working properly! You are the only one with this problem! :shifty:

I really can't believe this problem still persists with these detectors. I really considered one for around town duty, but this has gone on long enough. At least I feel better about the number of people I've steered far away from them and to Radenso, Uniden, and even Valentine products.
 

RoadDogg

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Thanks for the posting, typically when it locks up, have you been driving for an hour or more? I wonder if the time driving has anything to do with it?
I don’t think so (at least not for me). I have it go to “sleep” on occasion at 20-30 minutes after being powered on, but on Saturday I think it maybe was around 1 hour. On Sunday, It went to sleep within about 30 minutes, but after I power cycled it it, it worked fine the rest of that leg of the trip and the return trip home. I haven’t really determined a pattern as it relates to time.


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radarking64

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Good day!! I feel your pain.....2 yrs ago my Max 360 would freeze & lockup & Escort did nothing to help me resolve the issues. I sold it & bought a Radenso XP & later Uniden R1. The Cobra DP 360 is my daily driver & 3 months....no problems & outstanding performance!! Yesterday the Auto Lo K was a blessing to silence a Acura SUV that was within 2 car lengths near me on an interstate highway. My guess is the more features that are added to these R/L detectors; the more things can & sometimes do malfunction. Added w/other devices (cell phones/on board GPS/DVD players/BT headsets/rain sensing wipers/BSM/anti-collision systems/lane assist) that may cause interference. Radenso & Uniden do not freeze or lockup & notify the driver of radar presence in time to slow down & avoid a LEO warning or citation. I just don't understand why Escort can't "reverse engineer" their competitors products & solve this problem that projects an ugly shadow upon a great company!!
 

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Would be interesting to post this video on the ER Forum to ask for feedback there, since they will have to address it. I've posted a lockup photo there on a previous firmware version and was not kicked off. Depends on how its presented I guess (feedback/inquiry vs criticism).

Are you using a mirror tap or direct wire? If mirror tap, have you tried with the SmartCord to see if it has any effect?

Thanks for the demo video . . .
 

westwind77

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Thanks for the posting, typically when it locks up, have you been driving for an hour or more? I wonder if the time driving has anything to do with it?
I've got as little as 5 minutes and had mine 'sleep' before.

Maybe we should rename this condition to the Max Narcolepsy Disease.

"Narcolepsy is a chronic sleep disorder characterized by overwhelming daytime drowsiness and sudden attacks of sleep. People with narcolepsy often find it difficult to stay awake for long periods of time, regardless of the circumstances. Narcolepsy can cause serious disruptions in your daily routine."

It has sudden attacks, you never know when they are going to happen, and it can seriously disrupt your daily routine when you get a ticket because of it!

All kidding aside the video above is an exact duplicate of my experiences. Dead silent but others units will respond, power cycle and all is good.
 

RoadDogg

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Would be interesting to post this video on the ER Forum to ask for feedback there, since they will have to address it. I've posted a lockup photo there on a previous firmware version and was not kicked off. Depends on how its presented I guess (feedback/inquiry vs criticism).

Are you using a mirror tap or direct wire? If mirror tap, have you tried with the SmartCord to see if it has any effect?

Thanks for the demo video . . .
It is a Escort direct wire cord. I was powering my Max 360c and R3 by my old V1 hardwire cord, but I changed it out 4-6 weeks ago at a stereo shop with an Escort direct wire cord because the plastic “tip” on my old V1 cord that holds it in place into the jack broke off. I have had it go to sleep with the “portable” Escort Coiled cord that pugs into the lighter socket, my old V1 hardwire cord, and this Escort hardwire cord.


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Up All Night

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GT360 in front of Walgreens.
Detector on ~ 5 min.
IMG_5425.JPG

IMG_5436.JPG

One min working then next not.
Power cycled and started working again.


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odiddy

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I just received my Max 360c back from Escort on Friday, August 30th. The main reason I sent it in was the "sleeping/silent lock up" issue that I have had 3 times under firmware 1.9 since updating. This issue has also occurred 2 times since I received it back from being serviced this weekend. I also mentioned the increase laser false alarms under firmware 1.9. I wasn't sure where to post this video (real world videos, this new thread, or @westwind77 thread regarding his same issue with his Max 360. I have been posting a lot of my detector's issues in @westwind77 thread. Admin, feel free to move it if needed. Note: I do not use GPS lockouts (Auto Learn is off), and my detector was on Highway with K, Ka Wide both on, and I have X-band disabled, with TSR on. Also, I was not running any other detector at the same time on my trip. I put my Whistler CR97 on the windshield when I got home for this video. My wife had my R3 with her out of town. I have put over 400 miles since getting my Escort back from being serviced.

So my Max 360c had been on for at least 1 hour and 30 minutes at the start of this video. Somewhere at about maybe an Hour or so into the trip, it stopped alerting to radar. I had received a good 1.6 mile C/O 34.7 warning from a MS state trooper earlier and it had responded to several Dollar General K-band openers earlier. I became suspicious at some as I got closer to home that it was "sleeping/had a silent lock up". I passed two different LEOs in neighboring city that normally run C/O 34.7, and I received no alert. I also passed by an area with a K-band false, and I received no alert. I then saw two LEOs in my city that normally run C/O K-band or 34.7/35.5, and I received no alert. Ok, maybe all 4 off those LEOs had their radar off. It could be, but I did not think so. I then drove by 3 k-band door openers that normally set off my Max 360c, no alert visually or audibly. I then drove by a K-band speed sign that normally sets my Max 360c off, again no alert of any kind.

I came home, left my vehicle running to keep the Max 360c on, and I grabbed my Bushnell K-band (Speedster III) gun that is right at 24.090 to 24.091. I turn on the gun, and you can see just above the MPH letters it is transmitting. No alert. I tried not to point it at the Max 360c as not to "overwhelm" it, but it wasn't picking up anything anyway. I wanted to have the Bushnell on camera transmitting. After no response on my Max360c, I turned on the CR97 (I did leave the Max 360c on, because I knew once I power cycled it, it would start working again). My C97 has no problem recognizing the K-band gun. My Max 360c is still silent. I also shot a video with my cell phone as well. At 2:16 in the video, I had power cycled the Max 360c (on my cell phone and not my dash cam), and the Max 360c has no problem picking up the Bushnell. Maybe I can figure out how to merge the dash cam and cell videos. I had to drop the video quality on this video to get it to upload. Sometimes I have problems getting my dash cam videos to post, so that is why I also shot a cell phone video too. Anyway, here is my dash cam video. When my Max 360c is working properly (which is most of the time) , I really like it a lot. It has solid sensitivity and solid BSM filtering. In these last five "sleeping/silent lock ups" that I have experienced since late May, I get no warning or visual cues from my detector that lets me know that it is "sleeping/taking a break" from alerting to radar. Any comments, feedback, or suggestions are appreciated and welcome. I am thinking this is a firmware issue, but I know it is not happening to everyone with this platform, so I really I am not sure if it could also be a hardware issue too. I have had two sleeping and silent lock ups since getting my detector back from Escort from being serviced for this issue and being "repaired". Normally, it would just be every 4 weeks or so, and I have never had them ("sleeping/silent lock ups") on back to back days. At least I haven't had any laser false alarms since getting my detector back. I shot the video in my garage, and I put garbage bags in my car just for privacy purposes....lol.

View attachment 129462
same exact issue on mine. I'll plan to take a video too. hopefully the supporting videos will help escort debug it.
 

BagNDrag

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I don’t think so (at least not for me). I have it go to “sleep” on occasion at 20-30 minutes after being powered on, but on Saturday I think it maybe was around 1 hour. On Sunday, It went to sleep within about 30 minutes, but after I power cycled it it, it worked fine the rest of that leg of the trip and the return trip home. I haven’t really determined a pattern as it relates to time.


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That was my experience back when mine was going to sleep as well. Sometimes it was immediate, minutes, and other times upwards of an hour.
 

venom690

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I just can't recommend the max360c anymore until this gets fixed.

This is a major flaw ! If it at least gave out a warning to power cycle it, then it would be annoying but doable.

This is deal breaking to me, i was thinking about buying one from BB to try it and run some testsx i dont think i can justify it now.

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poolmon

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With respect to door openers, the 360c has incorporated in it some filtering that will try to detect false door opener type signals (apart from lockouts or cruise alert) such that when you pull into a new shopping center it may not signal at all. It's some kind of direct/active filtering or fuzzy logic where it does not need all such signals to be locked out (just filtered with no display). I've noticed this on several occasions. It has been very briefly mentioned on the ERF and here, but not in any detail because there is very little info Escort discloses. I do not know if its software controlled or if there is any hardware mod to the 360c that allows it. Wish I had more to add on it other than seeing it in action and reading some similar comments by others. The only way to see if this is affecting the results is to pull away from the area and hit it with another radar source.
 

doubledge

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I just can't recommend the max360c anymore until this gets fixed.

This is a major flaw ! If it at least gave out a warning to power cycle it, then it would be annoying but doable.

This is deal breaking to me, i was thinking about buying one from BB to try it and run some testsx i dont think i can justify it now.

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I couldn't agree more. If you can't trust the RD to even be working it's useless. You will either end up with a ticket or you will forever be seconding guessing if it works and driving conservatively.
 

radarking64

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With respect to door openers, the 360c has incorporated in it some filtering that will try to detect false door opener type signals (apart from lockouts or cruise alert) such that when you pull into a new shopping center it may not signal at all. It's some kind of direct/active filtering or fuzzy logic where it does not need all such signals to be locked out (just filtered with no display). I've noticed this on several occasions. It has been very briefly mentioned on the ERF and here, but not in any detail because there is very little info Escort discloses. I do not know if its software controlled or if there is any hardware mod to the 360c that allows it. Wish I had more to add on it other than seeing it in action and reading some similar comments by others. The only way to see if this is affecting the results is to pull away from the area and hit it with another radar source.
......door openers....I can relate!! My Cobra DP 360 filtered out 2 of them on July 14th. I posted on Cobra thread titled "350 miles w/Cobra pro 360" page 2...#32. Please read Vortex response (#36) that helped me understand better how Escort's auto mode helps. Also the "Escort Max360 Discontinued?" thread, page 2 DrHow (#26) & samq45 (#30) have similar comments.
 

westwind77

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With respect to door openers, the 360c has incorporated in it some filtering that will try to detect false door opener type signals (apart from lockouts or cruise alert) such that when you pull into a new shopping center it may not signal at all. It's some kind of direct/active filtering or fuzzy logic where it does not need all such signals to be locked out (just filtered with no display). I've noticed this on several occasions. It has been very briefly mentioned on the ERF and here, but not in any detail because there is very little info Escort discloses. I do not know if its software controlled or if there is any hardware mod to the 360c that allows it. Wish I had more to add on it other than seeing it in action and reading some similar comments by others. The only way to see if this is affecting the results is to pull away from the area and hit it with another radar source.
I agree and disagree. I noticed when the 'big' IVT filtering update dropped there were changes to the detection of the door openers - you had to be a lot closer (felt like reduced sensitivity) and it was able to filter out a couple of signals (places where I would have 4 now had 2 or 3).

That being said, what it picks up now is what it will continue to pick up. I have yet to have an instance where the unit would pick up a door opener one day, but not the next.....unless the unit was confirmed to be 'Sleeping'.

Every time I have noticed it not alerting to a known reoccurring door opening I have hit it with a separate radar source (as you suggested) and the unit was Sleeping.

For myself, and my unit, if it is not alerting to a known false it's a pretty good guarantee the unit is having issues.

Escort will never acknowledge this is a problem as that would damage their reputation and brand. They will continue to accept units back to diagnose - hopefully to figure out the cause - and release a firmware update with 'bug fixes' as the notes. With as many units reporting this issue, and our small sample size, I am sure others have this issue as well, but are unaware of it happening.

I know I have not been able to narrow down any specific set of circumstances that cause the issue, nor has anyone here. However, I think if Escort could get one unit to 'sleep' I am assuming they would be able to go into the unit and see what is happening to at lease narrow down the cause.

Given what has been reported lately if I were Vortex I would pull my recommendation until this is straightened out. At least with the prior lock up bug you saw and heard it and knew to reset the unit, not with this one though!
 

mikedotd

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There's definitely some secret sauce that allows the Max360 to ignore certain automatic door openers after the "big" IVT update. My Stinger VIP and R7 also ignore these same door openers, while my V1 with TMF2 enabled does not.

My guess is that they're scanning faster than the V1 does and can detect a modulation scheme that otherwise appears as CW.
 

DC Fluid

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I was an Escort fan for years. When I was upgrading I had the 360 and 360c in my hands, but was nervous about paying $1000 Cdn for RD that reviews showed performance of the competitors to meet or exceed the Escorts.
Got a Pro-M, then added an R3 a week later, which I upgraded to a a R7 before 30 days policy was up.
I am so glad I didn't go the 360c route now.
This issue and the response to it has moved my Escort fanboy allegiance to the other brands.
Bullet dodged.
 

Brainstorm69

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Escort will never acknowledge this is a problem as that would damage their reputation and brand. They will continue to accept units back to diagnose - hopefully to figure out the cause - and release a firmware update with 'bug fixes' as the notes. With as many units reporting this issue, and our small sample size, I am sure others have this issue as well, but are unaware of it happening.
This is the big issue.

I know I have not been able to narrow down any specific set of circumstances that cause the issue, nor has anyone here. However, I think if Escort could get one unit to 'sleep' I am assuming they would be able to go into the unit and see what is happening to at lease narrow down the cause.
I honestly think Escort probably knows what the problem is, they just don't know how to fix it without screwing up IVT.

Given what has been reported lately if I were Vortex I would pull my recommendation until this is straightened out. At least with the prior lock up bug you saw and heard it and knew to reset the unit, not with this one though!
That could be one way to try to get their attention.
 
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Vortex

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With respect to door openers, the 360c has incorporated in it some filtering that will try to detect false door opener type signals (apart from lockouts or cruise alert) such that when you pull into a new shopping center it may not signal at all. It's some kind of direct/active filtering or fuzzy logic where it does not need all such signals to be locked out (just filtered with no display). I've noticed this on several occasions. It has been very briefly mentioned on the ERF and here, but not in any detail because there is very little info Escort discloses. I do not know if its software controlled or if there is any hardware mod to the 360c that allows it. Wish I had more to add on it other than seeing it in action and reading some similar comments by others. The only way to see if this is affecting the results is to pull away from the area and hit it with another radar source.
Yeah this behavior now happens with many of Escort's newer detectors. It's not just the 360c. In Auto or AutoLoK mode, it will filter out many auto door openers in parking lots, independent of lockouts and low speed muting. If you switch to Highway mode, it will begin alerting instantly.

Given that this is happening in Highway mode, the auto door opener filtering setting isn't the issue.

Thanks for documenting and reporting the issue everyone. I know Escort has been working on this and released several firmware updates to address it. They've said it's been hard to pinpoint the source of the issue and fully resolve it. It's disappointing to hear that it's still an issue with 1.9. So it's been improved, but clearly not yet fully resolved.

Good timing too. I was planning on shooting an updated "Best Radar Detectors" video later today and so I'm sitting here thinking about this more now. The Max360c and R7 are both good detectors, but the 360c still has some of the silent sleeping / lockup type issues. The Unidens (R series, DFR series, and LRD series) have also had failures with the displays and speakers that can also prevent the user from being properly alerted to a signal. So right now I'm sitting here thinking how to best present the information. I think it ultimately comes down to giving people a full explanation of the big picture and letting them decide accordingly.
 
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