ERF Down? (2 Viewers)

claytonkoufax

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It’s plain to see you don’t like that place so why even bother caring that it’s up or down? The only time I ever go there is whenever I have an issue with anything or to be notified of device updates.

But I get it, Escort isn’t liked much ‘round these parts and everybody gets a chuckle at every negative comment. Lol.


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they ban everybody anyway... they probably tell you to send in product and updates the few that they have... you hear from here about them... before they will let you know.... always make promises they never fulfill.... no lose if they do shut it down.... they have no one to blame but themselves for people's opinion of them.
 
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corneileous

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they ban everybody anyway... they probably tell you to send in product and updates the few that they have... you hear from here about them... before they will let you know.... always make promises they never fulfill.... no lose if they do shut it down.... they have no one to blame but themselves for people's opinion of them.
I haven’t gotten banned. They’ve never told me to send either of my two units in to update them. I’ve heard a lot from here about them but for the most part I have just learned to take it with a grain of salt because I guess I just don’t experience what RDF Escort haters experience. Don’t know what promises you’re talking about that you claim they never fulfill but there’s been a lot of improvements done to both detectors I’ve got. I am not so sure that every problem is strictly their fault but whatever, since I’m the minority, I guess we can only agree to disagree I guess I stand in a class of my own.


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westwind77

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I haven’t gotten banned. They’ve never told me to send either of my two units in to update them. I’ve heard a lot from here about them but for the most part I have just learned to take it with a grain of salt because I guess I just don’t experience what RDF Escort haters experience. Don’t know what promises you’re talking about that you claim they never fulfill but there’s been a lot of improvements done to both detectors I’ve got. I am not so sure that every problem is strictly their fault but whatever, since I’m the minority, I guess we can only agree to disagree I guess I stand in a class of my own.
I tend to be a very 'level' person however just scrolling through and reading how ER responds to their customer base on their forum at times is shocking, and not in a good way. They can be rude, condescending, or just completely unhelpful. A lot of the reasons why people have issues with Escort is strictly from the way they were treated on their forum or by a rep on the phone (if one can ever get through to one with high hold times).

Yes, they improved their IVT filtering, but they promised it would be released long before it actually was released. Every week they would say 'next week'. Much like that 'free beer tomorrow' sign hanging in your favorite bar, it became a big joke. Sure, it was eventually released but by then the damage was done. Then there was the whole 'lock up' issue that was never present before the above software was released - they tried to blame the RD and not a firmware bug - which everyone knew was BS. Again, they finally were able to narrow it down and after a few additional releases make it go away. Again, the way the ones who reported the issues were treated was not in line with how a customer should be treated, further hurting their brand and reputation.

If you go on their forum and kiss their behind they will do likewise, however if you go on and try to ask honest questions or have problems the treatment you get is very different more often than not.

I was having a level discussion about an issue I was having and suddenly was personally attacked/insulted both publicly and in PM by their official rep. If you hang out there enough and really pay attention to the tone and details you will see what I am talking about.

That is just one aspect of their company. Then you have their business side which is promoting decades old tech with no K-filtering to consumers or the re-naming of the same RD over and over and over just so it seems like a 'new' unit to the market. Ethically/morally that does not sit well with me.

Escort has earned a lot of the hate that people have for them, sadly. Personally I think a lot of that could have been prevented by replacing their customer service rep on the forum. I'm not saying whoever is running that is a 'bad' person, but not everyone has 'people skills' and can calmly work through issues and make people who are having an issue actually smile and feel helped. As long as people feel they are being taken care of they will be happy. There are many other issues that seem to fall on deaf ears over there as well. Escort does what they want, and will survive on their name alone for a long time.
 

CJR238

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I don't think I've heard reports of them being down so often ever before.

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sbx7

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The ERF forum is just about dead now as not many people or the company reps post there anymore. They seem to prefer email and Facebook now.
 

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