"Lockout signal?" on mute button press (Max360c) (1 Viewer)

thefrog1394

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As soon as I press the mute button, my detector immediately says "Lockout signal?". My 9500ix required 3 presses to trigger the signal lockout, with "lockout signal?" only alerting on the second press. Super annoying when trying to quickly silence the detector when on the phone or with others in the car. Is something wrong with my detector or is this just a dumb change Escort made?

Probably unrelated, but I am also receiving seemingly random "marked location" alerts, which I did not set. I have tried pressing the mute button to remove these but it doesn't seem to do anything. What am I missing here? Where would these be coming from?
 

sdrawkcaB

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Thinking out loud here, so bear with me -- there isn't any user configurable option to change the button press count required for a lockout, so that is out of the question.

If you're using the Escort Live smartphone app with it, discontinue use of it while you troubleshoot this issue; removing the app from the equation will simplify troubleshooting and ensure that the behavior isn't coming from the app via bluetooth controls back to the detector.

It sounds like maybe your button is behaving "sticky" and not depressing properly. It could be the button on the detector, or the button on your remote power cable (if you're using one). I suppose it could also be a short in the cable or connector too.

I would recommend inspecting the remote cable button + RJ12 connector and making sure it looks good. If you have a spare power cable, try that too. Power cable aside, it could be the button on the detector itself. You could try to wipe it down with a disinfecting wipe and try to remove any gunk buildup in the edges of the button.

If the button feels sticky after and or still doesn't work properly, you'll likely need to contact Escort's customer service to get it repaired under warranty or out of warranty. I believe they have a few options.

Correct me if I'm wrong, but I believe these are the options that Customer Service offers for repair of out-of-warranty devices.

  • $39 - Repair reported issue only + 30 day warranty + standard return shipping
  • $49 - Repair reported issue only + 30 day warranty + expedited return shipping.
  • $99 - Full tuneup and replacement of external case + condenser lens (if needed) + 3 month warranty + expedited return shipping.
  • $139 - Full tuneup and replacement of external case + condenser lens (if needed) + 1 year warranty + expedited return shipping.
 

TRS

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My M360 behaves the same way. It started about half a year ago - maybe a FW update did it? But I know exactly what you are talking about - it used to require multiple pushes to get the lockout audio. Now it happens almost immediately after you give the first press for a mute.
 

sdrawkcaB

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My M360 behaves the same way. It started about half a year ago - maybe a FW update did it? But I know exactly what you are talking about - it used to require multiple pushes to get the lockout audio. Now it happens almost immediately after you give the first press for a mute.
Interesting. Now comes the question as to if it is an intentional feature change or just a bug...? Here's a theory. Maybe if when you press the mute button, it checks it's Auto Learn history for that frequency in that location, and if it has seen it X times before, then it just goes ahead and permanently locks it out?

According to Escort, there is an AutoLearn and an Auto Unlearn: Max 360 losing lockouts???

Maybe this behavior change makes it so that if it has memorized it at least once, but not yet 3 times, that pressing mute at time 2 or 3 will allow it to be added sooner?
 

TRS

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Interesting. Now comes the question as to if it is an intentional feature change or just a bug...? Here's a theory. Maybe if when you press the mute button, it checks it's Auto Learn history for that frequency in that location, and if it has seen it X times before, then it just goes ahead and permanently locks it out?

According to Escort, there is an AutoLearn and an Auto Unlearn: Max 360 losing lockouts???

Maybe this behavior change makes it so that if it has memorized it at least once, but not yet 3 times, that pressing mute at time 2 or 3 will allow it to be added sooner?
It's like it never looks for the button to be released and goes through its programming for each button push without waiting for the button push. I have stopped reporting live police when in a locked out radar signal area because it does a similar thing of unlocking my locked out signal when long holding the button to report.
 

samq45

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Same thing has been happened on my GT 360 - I sent it back for other issues, but thought it was a bad button.
 

Vortex

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hm I’ve been seeing the same thing with the Max Ci 360 and thought it was something related to the custom mute button that was created. Maybe this behavior changed in a firmware update?
 

thefrog1394

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Starting to sound more and more like a firmware issue...

I originally figured it was a sticky mute button, but it happens with both my hardwired smart cord, the cig lighter one that came with the detector, and with the physical mute button on the detector.

Haven’t thought about trying without the live app running, I’ll give that a shot and see what happens.
 

poolmon

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This is interesting guys.
I'm currently running 1.8 and will retest tomorrow if I can located a signal that is not yet locked out. Since day one I've had an issue with the 360c Mute button being way too hard to press to engage properly and reported it to Escort. I think they made it hard both because it was cheaper and it avoided the frequent reports of buttons rattling on the prior model.

Is everyone running the very latest firmware for their particular model reported above?
Is everyone running EL?
Those with the one press issue, does it still mute on the first press and stay muted if you don't confirm the lockout with a second press; and, on the second press does it still acknowledge the Lockout Stored?

When you come to think about it, it makes manual lockouts a bit quicker ( that is if you don't mind hearing the voice inquiry each time you press it to Mute only).
 
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sdrawkcaB

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This is interesting guys.
I'm currently running 1.8 and will retest tomorrow if I can located a signal that is not yet locked out. Since day one I've had an issue with the 360c Mute button being way too hard to press to engage properly and reported it to Escort. I think they made it hard both because it was cheaper and it avoided the frequent reports of buttons rattling on the prior model.

Is everyone running the very latest firmware for their particular model reported above?
Is everyone running EL?
Those with the one press issue, does it still mute on the first press and stay muted if you don't confirm the lockout with a second press; and, on the second press does it still acknowledge the Lockout Stored?

When you come to think about it, it makes manual lockouts a bit quicker ( that is if you don't mind hearing the voice inquiry each time you press it to Mute only).
I need to check if I have any Max 360’s using older firmware. I think my 360c is behind by one update, so I may be able to test the theory with that.
 

TRS

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This is interesting guys.
I'm currently running 1.8 and will retest tomorrow if I can located a signal that is not yet locked out. Since day one I've had an issue with the 360c Mute button being way too hard to press to engage properly and reported it to Escort. I think they made it hard both because it was cheaper and it avoided the frequent reports of buttons rattling on the prior model.

Is everyone running the very latest firmware for their particular model reported above?
Is everyone running EL?
Those with the one press issue, does it still mute on the first press and stay muted if you don't confirm the lockout with a second press; and, on the second press does it still acknowledge the Lockout Stored?

When you come to think about it, it makes manual lockouts a bit quicker ( that is if you don't mind hearing the voice inquiry each time you press it to Mute only).
I am running latest M360 FW. I believe the FW in Jan (the first attempt to fix the lock-ups) did it. Yes - also using EL.
 

sdrawkcaB

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I believe the FW in Jan (the first attempt to fix the lock-ups) did it. Yes - also using EL.
The Max 360 received two updates in January:


Max 360 BTC S/N 79x

V1.9 - January 8th, 2019.
  • A running change to facilitate manufacturing. There are no performance or feature changes which an end user will notice.
V1.10 - January 15th, 2019
  • Addresses the unit locking up

Max 360 BLE S/N 85x
V1.6 - January 8th, 2019.
  • A running change to facilitate manufacturing. There are no performance or feature changes which an end user will notice.
V1.7 - January 15th, 2019.
  • Addresses the unit locking up
 

poolmon

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I've done quit a few K lockouts in the past week on the 360c running 1.8 without EL and it still requires 3 presses to store a lockout.
Since there has not been any updates for the 9500ix (original post) it would not be a software updated/related. Perhaps it is EL related since numerous models have been mentioned above?
 

TRS

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I've done quit a few K lockouts in the past week on the 360c running 1.8 without EL and it still requires 3 presses to store a lockout.
Since there has not been any updates for the 9500ix (original post) it would not be a software updated/related. Perhaps it is EL related since numerous models have been mentioned above?
Good to know. I use EL so it could be the cause.
 

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