Need Help Troubleshooting "V1 Alert Data Timeout"

RoverTtx

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I got my new le dongle in and when I connect in jbv1 after a few seconds it starts alerting "V1 Alert Data time out" over and over. I don't know what's the cause. I've tried this with various cables to the detector, but no fix. I'm going to try another phone to see if that's the cause. Idk what the heck is going on. Is this common?
 

johnboy00

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Make sure you didn't pair the LE dongle to the phone.
 

RoverTtx

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Make sure you didn't pair the LE dongle to the phone.
I did now that I think about it... But, If I remember correctly (set it up late last night) that was an attempt to fix the issue. Anyways, let me unpair it and see what happens.


Edit: still happening even after unpairing.

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RoverTtx

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Phone #2 with default jbv1 settings is doing the same. Going to try the cigarette lighter stuff to see if there's an issue with my hardwire. The official V1 app seemed to be working fine but that doesn't mean much.

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BlueV1

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Mr. Obvious here! If the official V1 Connection app is connecting and working, your problem isn't the phone or the Bluetooth device.
I say that because sometimes it helps to have another person think things through with you. :)

I'd look into JBV1 Connection settings. Maybe start fresh with JBV1?
 

RoverTtx

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Mr. Obvious here! If the official V1 Connection app is connecting and working, your problem isn't the phone or the Bluetooth device.
I say that because sometimes it helps to have another person think things through with you. :)

I'd look into JBV1 Connection settings. Maybe start fresh with JBV1?
Thanks Mr obvious, but as I said I tried using a second phone with a fresh install of jbv1 and thus default settings. It's doing the same thing

So far I've changed the:
-phone
-cable to the V1 (but not the short one to v1c, it's brand new though)
-power supply from hardwired kit to cigarette lighter jack

The only things that remain constant in this are the V1, v1c and jbv1.

And yeah the official app seemed to work but I don't use it and i don't know if it will alert to faulty connections. That said, maybe it's a good troubleshooting tool.

I'd also like to add that when this occurs I've made sure the phones were only connected to the v1c, they were not juggling multiple BT connections as that's caused issues for me in the past with other stuff.

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johnboy00

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If VR app works on same phone, JBV1 should work. Is your V1 powered on at same time as V1C?
 

RoverTtx

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If VR app works on same phone, JBV1 should work. Is your V1 powered on at same time as V1C?
Yes it is. I can take a video if that's helpful.

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BlueV1

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@RoverTtx, forgive me but i can't remember at the moment.
Did you have a previous Bluetooth device? If so, did you tell JBV1 to not look for LE devices in either Connection settings or Developer settings?

I understand that you tried another phone. I don't know how JBV1 handles data that might have previously existed on that phone or your google account during install.

V1 Connection should allow you to change the illumination on the V1 from the screen. Can you do that with it?
 

RoverTtx

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@RoverTtx, forgive me but i can't remember at the moment.
Did you have a previous Bluetooth device? If so, did you tell JBV1 to not look for LE devices in either Connection settings or Developer settings?

I understand that you tried another phone. I don't know how JBV1 handles data that might have previously existed on that phone or your google account during install.

V1 Connection should allow you to change the illumination on the V1 from the screen. Can you do that with it?
I haven't had any previous Bluetooth devices connected through the phone I'm testing on nor have I changed any of the le settings... I will check if I can adjust brightness.

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RoverTtx

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Relatively short Video attached below:
I'm going to record another with the hardwire setup now that I've determine it's not faulty. On that next video I will go through the entire process of connecting and etc. That video will be much longer.


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Just to be sure: you don’t have the V1connection app and JBV1 running at the same time, do you? Only one app on one device can connect. Is it possible that the V1connection app was connected on your primary phone? And adding JBV1 to the second phone didn’t help because it or the first phone was still connected?
 

RoverTtx

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Just to be sure: you don’t have the V1connection app and JBV1 running at the same time, do you? Only one app on one device can connect. Is it possible that the V1connection app was connected on your primary phone? And adding JBV1 to the second phone didn’t help because it or the first phone was still connected?
I was careful to not do this. The original phone has Bluetooth turned off so it's not trying to connect. The second tester phone I'm using currently has only jbv1 installed and it's the only device that would attempt to connect.

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RoverTtx

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Better video:

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johnboy00

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After the initial connection, the app is not able to read the settings from V1, so something is amiss. Are you sure the VR app is working properly?
 

BlueV1

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Here's what Valentine's V1 Connection does when it can't find the Bluetooth device.

Is your Bluetooth turned on in the phone? I don't see the indicator at the top. Maybe your phone doesn't show it.
 

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Deacon

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Do you have a 12V power source in the house you could use for testing on the bench? Would probably be easier than sitting in the car to do it.

Try running the V1connection app for a few minutes, maybe even a whole drive if you don’t want to sit around bored during. If it’s connected and appears to stay connected the whole time, then most likely the hardware all around is good (the VR stuff and phone including the phone config).

The part about turning the V1’s native display on or off is a good troubleshooting technique. I don’t know how JBV1 does it exactly, but in the V1connection app it’s instant. Tap the light bulb icon and the V1 goes dark. Tap it again and it returns to normal. It’s important because IF it’s connected properly, it will react like that. If there’s a problem somewhere, it won’t. So in your video, you said it not turning off isn’t your concern, but it actually is (assuming that setting in JBV1 is supposed to take effect immediately) because it’s indicating the connection to the V1 is broken at that point in time.

And until we can validate that other apps like V1connection do or do not hold a connection, we can’t tell if something else is going on or if there’s something weird with JBV1. Aside from faulty hardware, maybe there’s something in the car that’s causing the connection to be flaky, maybe some interference or something else that’s attenuating the signal and causing it to be at the fringes of functionality, for example. Or maybe not. We don’t know enough yet to be sure. Does JBV1 have an option to provide a readout of the BTLE signal strength like V1Driver? I’d be surprised if it didn’t.

If I were you I’d try to find a way to power a cigarette lighter socket inside the house. A 12V feeder battery would work, or there are some adapters that plug into the household electricity, or USB-to-12v socket dongles. Plug the BTLE into the ACC port of the V1’s 12V socket power supply, the V1 into the MAIN port, plug the whole thing into the socket, and see how it goes on the bench.

Alternatively, if JBV1 doesn’t have the option to display Bluetooth signal strength, then it’s probably quicker and easier to download V1Driver and see how it behaves and what it says about the signal strength.
 

BlueV1

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Good point about the Bluetooth signal strength. JBV1 has that too up near the bogey counter display on the screen. But First you have to connect.

Proving that Valentine's V1 Connection works or doesn't is what you'd have to do when working with Valentine so it's a good start when troubleshooting. If it doesn't work, deal with Valentine. If it does, they are out of the equation.
 

RoverTtx

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Here's what Valentine's V1 Connection does when it can't find the Bluetooth device.

Is your Bluetooth turned on in the phone? I don't see the indicator at the top. Maybe your phone doesn't show it.
I get past that step in the V1 connection app. It connects and shows the arrows. My Bluetooth is on and it will connect initially. Same with jbv1, as shown in the video I believe it finds the dongle and connects because without a connection I'd get stuck on the home screen
-- Double Post Merged: --
After the initial connection, the app is not able to read the settings from V1, so something is amiss. Are you sure the VR app is working properly?
I'm gonna go for a drive and test the VR app. It connects but not sure of anything beyond that. Both jbv1 and the VR app will show the alerts from the detectors self test if I turn the V1 off and on. It's somewhat connected but seems like it's not getting all the data it needs. I'll be testing it like I said.

Also, when I try to hit the lightbulb button in the VR app to toggle the display off it tells me I can't because I'm in legacy mode.
-- Double Post Merged: --
Do you have a 12V power source in the house you could use for testing on the bench? Would probably be easier than sitting in the car to do it.

Try running the V1connection app for a few minutes, maybe even a whole drive if you don’t want to sit around bored during. If it’s connected and appears to stay connected the whole time, then most likely the hardware all around is good (the VR stuff and phone including the phone config).

The part about turning the V1’s native display on or off is a good troubleshooting technique. I don’t know how JBV1 does it exactly, but in the V1connection app it’s instant. Tap the light bulb icon and the V1 goes dark. Tap it again and it returns to normal. It’s important because IF it’s connected properly, it will react like that. If there’s a problem somewhere, it won’t. So in your video, you said it not turning off isn’t your concern, but it actually is (assuming that setting in JBV1 is supposed to take effect immediately) because it’s indicating the connection to the V1 is broken at that point in time.

And until we can validate that other apps like V1connection do or do not hold a connection, we can’t tell if something else is going on or if there’s something weird with JBV1. Aside from faulty hardware, maybe there’s something in the car that’s causing the connection to be flaky, maybe some interference or something else that’s attenuating the signal and causing it to be at the fringes of functionality, for example. Or maybe not. We don’t know enough yet to be sure. Does JBV1 have an option to provide a readout of the BTLE signal strength like V1Driver? I’d be surprised if it didn’t.

If I were you I’d try to find a way to power a cigarette lighter socket inside the house. A 12V feeder battery would work, or there are some adapters that plug into the household electricity, or USB-to-12v socket dongles. Plug the BTLE into the ACC port of the V1’s 12V socket power supply, the V1 into the MAIN port, plug the whole thing into the socket, and see how it goes on the bench.

Alternatively, if JBV1 doesn’t have the option to display Bluetooth signal strength, then it’s probably quicker and easier to download V1Driver and see how it behaves and what it says about the signal strength.
Like I said to jb I will be going for a drive and testing. I also have a spare battery on my bench I can test with. I wish I had a radar/lidar gun for so many little tests like this even though it's not mandatory.
Also the light bulb feature doesn't work in VR, it tells me it's in legacy mode. I don't know how to get out of legacy mode.
 
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