Max360C updated to 1.9 (1 Viewer)

poolmon

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That has been tried and tried on the escort forum with past issues. Two things happen when problems are reported there.

1. Thread gets removed and/or the poster gets banned.
2. Escort denies the reported problems and claims they have no such reports while on reputable forums and social media the issue is all over the place.



Where did you get this information? Was it posted by Escort that they dialed it back or are you just assuming?
1. Issue Reporting And Response
I've found that if a separate thread is created to report a specific issue, and if enough people report that same issue shortly after an event happens that can trigger the issue (such as a recent software update), then Escort is much more likely to look into it, especially if it affects their top line detector.

2. Software 1.8 K Band Adjustment
Escort indicated that 1.8 contained an additional K band lockup resolution item but was cryptic on any details. I have two 360c units which both started to provide less K band filtering after 1.8, especially as respects the rear antenna. I reported it and contacted them to see if there was any way I could revert to 1.6. I even offered to return and pay to reload each with 1.6 because of this issue that I was experiencing. They are always cryptic when it comes to their software but they certainly did not deny that what I was reporting was the case, nor do anything to disabuse me of the reported item. There were other posters on the ERF that reported the same thing who talked to certain individuals at Escort and were told that a modified version of 1.8 was in the works to address the matter . No smoking gun detailed specifics, just the cumulative info and feedback from both sides.

See Thread Below Post #1 below as to "official" content of 1.8

See Thread below for initial report to Escort of 1.8 BSM feedback and indication that they are looking into it:

EDIT: I just made a "back-door" request on ERF for Escort to look into it in my response to a member there whose 360c was fine until recently, and now (on 1.9) he is getting a lot of laser falses, even in the back woods country. It would be nice for that to be followed by "front-door" new thread feedback by those here who have experienced the new laser falses so that it gets the attention it deserves.
 
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westwind77

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That has been tried and tried on the escort forum with past issues. Two things happen when problems are reported there.

1. Thread gets removed and/or the poster gets banned.
2. Escort denies the reported problems and claims they have no such reports while on reputable forums and social media the issue is all over the place.
You forgot the 3rd...

3) 'There must be something wrong with your RD, please send it in for service, see phone number on signature' - that is by far the most popular 'go-to' they use.

We all know the RD is fine, it is in their software/firmware. Just like the 360's working great, then locking up after the big IVT release a while back - Suddenly all the 360 were bad and needed to be serviced right after updated according to Escort....hmmmmm....
 

poolmon

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Anyone continuing to get additional laser falses that they think may be related to 1.9?
On ERF I only saw 2 recent reports of laser falses that may or may not be related.
 

Vortex

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Anyone continuing to get additional laser falses that they think may be related to 1.9?
On ERF I only saw 2 recent reports of laser falses that may or may not be related.
Yep, I got two more with it running it again this week. No phone on the dash or anything. Incidentally, I was also running the ALP and Max Ci 360 / ShifterMax at the same time and only the Max 360c alerted. For all the other ones I had the Max Ci off, but the ALP still never alerted for any others. I’m not seeing laser falses with any other WS mount RD’s (besides the V1 which is a different story).

As for ERF, most people have been run off that forum and / or have no interest in actively participating there any longer so I’d expect more people reporting their experiences here.
 

RoadDogg

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Anyone continuing to get additional laser falses that they think may be related to 1.9?
On ERF I only saw 2 recent reports of laser falses that may or may not be related.
@poolmon, yes I have noticed an increase in laser false alarms under 1.9 versus 1.8. I personally think it is related to firmware 1.9. It isn’t like it is laser falsing all the time, but I have probably had 8-10 laser false alarms since updating about 4 weeks ago. The prior twelve weeks or so using 1.8, I had maybe had 3 or 4 laser false alarms. I don’t always use my 360c, and I alternate detectors that I use, but I have definitely noticed an uptick in laser false alarms since updating to 1.9.


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poolmon

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Yep, I got two more with it running it again this week. No phone on the dash or anything. Incidentally, I was also running the ALP and Max Ci 360 / ShifterMax at the same time and only the Max 360c alerted. For all the other ones I had the Max Ci off, but the ALP still never alerted for any others. I’m not seeing laser falses with any other WS mount RD’s (besides the V1 which is a different story).

As for ERF, most people have been run off that forum and / or have no interest in actively participating there any longer so I’d expect more people reporting their experiences here.
@poolmon, yes I have noticed an increase in laser false alarms under 1.9 versus 1.8. I personally think it is related to firmware 1.9. It isn’t like it is laser falsing all the time, but I have probably had 8-10 laser false alarms since updating about 4 weeks ago. The prior twelve weeks or so using 1.8, I had maybe had 3 or 4 laser false alarms. I don’t always use my 360c, and I alternate detectors that I use, but I have definitely noticed an uptick in laser false alarms since updating to 1.9.


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Thanks guys.
I'll do my best to try to report it there without ruffling any feathers. I believe it might have a bit more impact there with it having to be addressed, as I know at least one of the ERF members is sending his back in for laser falsing with the only thing that changed was the 1.9 update since he first got it last year. Seems to me that ER could avoid costly warranty returns for service if they looked into it to try to determine if there is anything that might have gotten tweaked laser wise that should not have. A win for both parties.
 

Vortex

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Thanks guys.
I'll do my best to try to report it there without ruffling any feathers. I believe it might have a bit more impact there with it having to be addressed, as I know at least one of the ERF members is sending his back in for laser falsing with the only thing that changed was the 1.9 update since he first got it last year. Seems to me that ER could avoid costly warranty returns for service if they looked into it to try to determine if there is anything that might have gotten tweaked laser wise that should not have. A win for both parties.
Thank you :)
 

westwind77

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Seems to me that ER could avoid costly warranty returns for service if they looked into it to try to determine if there is anything that might have gotten tweaked laser wise that should not have.
From what I know Escort makes you pay shipping back to them on your dime, then it goes to an employee they are already paying to be at work to 'fix' the unit (which they can't since it is a firmware issue), then they ship it back to the owner. The only cost to Escort here is the return shipping. By asking you to send it in they addressing the owners concern and acting like a company that cares, boosting their reputation, which is a higher value than the return shipping.

Personally I refuse to pay for return shipping on a product that is fully under warranty. I will work my way up to chain until I get a pre-paid label.
 

DrHow

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Anyone continuing to get additional laser falses that they think may be related to 1.9?
On ERF I only saw 2 recent reports of laser falses that may or may not be related.
Yes... 1.9 is a mess. Thought it was iPhone 10 issue. Goes off iPhone is not in view. Called it in. Thoughtful person. Made note of it and was going to pass along. I think I have a case number. I inferred they know about this by now.
 

rmreid15

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Android guy and 1.9, is a mess with no fix offered after talking with Escort CS - PSL still does not work and the annoying false laser alerts :bang:
 

poolmon

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This past Monday I posted a new 360c thread on ERF directly asking if 1.9 can affect laser sensitivity.
I did get 3 members experiencing the same issue, but have not yet heard from ER directly.
If I don't hear anything by next weekend I will try a direct communication through their Contact Us link.
I'm still running 1.8.
 

RoadDogg

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This past Monday I posted a new 360c thread on ERF directly asking if 1.9 can affect laser sensitivity.
I did get 3 members experiencing the same issue, but have not yet heard from ER directly.
If I don't hear anything by next weekend I will try a direct communication through their Contact Us link.
I'm still running 1.8.
I wish I would have stayed with 1.8. With the increased laser falsing, it takes away from the good BSM filtering. I don’t like firmware 1.9. I wish I had the option to go back, but I don’t. I guess I will have to wait until 2.0 comes out and see if that is any better.


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poolmon

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I wish I would have stayed with 1.8. With the increased laser falsing, it takes away from the good BSM filtering. I don’t like firmware 1.9. I wish I had the option to go back, but I don’t. I guess I will have to wait until 2.0 comes out and see if that is any better.


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I wished I'd stayed with 1.6 which had a bit tighter BSM rejection, especially as respects the rear antenna. All Firmware updates are cumulative (per ER), thus whatever comes out next you will also get everything that went before it whether you want it or not. Hope 2.0 can deal with both previous items (if we get a 2.0).
 

poolmon

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I did not yet get a direct response to the inquiry on whether 1.9 affects laser sensitivity, but on that issue I did run across something very interesting both with respect to 1.9, and Escort radar detectors in particular.

It appears that Escort can specifically target its RDs to receive software updates by individual serial numbers. See ER post # 28 at the link below where Escort is working with certain members to address the laser sensitivity issue via targeted updates to their individual 360Cs. Who knew they could do that . . . It really opens up some testing capabilities.

False Laser Alerts - Page 3 - Escort Radar Forum
 
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Magneto

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I’ve got a regular 360 Max and it sits in the closet now because of the large number of laser falses. It only happens near tollways. I sent it back three times for repair but it looks like Escort has no clue on this issue but they are quick to blame my car. In any case I don’t think turning off laser on a unit that does not come cheap is an acceptable solution. I do plan on selling it soon.


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RoadDogg

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I did not yet get a direct response to the inquiry on whether 1.9 affects laser sensitivity, but on that issue I did run across something very interesting both with respect to 1.9, and Escort radar detectors in particular.

It appears that Escort can specifically target its RDs to receive software updates by individual serial numbers. See ER post # 28 at the link below where Escort is working with certain members to address the laser sensitivity issue via targeted updates to their individual 360Cs. Who knew they could do that . . . It really opens up some testing capabilities.

False Laser Alerts - Page 3 - Escort Radar Forum
I went on the ERF for the first time in a while to see if people were talking about increased laser false alarms under firmware 1.9, and I saw this. I definitely want to try something other than firmware 1.9 even if that means going back to a prior firmware version. That gives me some hope as I really don’t want to wait 3-6 months for Escort to push out another firmware update. Thanks for sharing.


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poolmon

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I definitely want to try something other than firmware 1.9 even if that means going back to a prior firmware version.
I'm still running 1.8 but was thinking the same.

Whereas Escort has always indicated there was no viable way to install a prior firmware version on any of its current RDs, the revelation of this this serial number targeting capability indicates that it could be done fairly simply for those requesting it via their serial number. I'd even pay if they allowed me to roll back to 1.6/1.7.

While Escort did not respond directly to my inquiry on whether 1.9 had any effect on laser sensitivity, their response, including working with these members to target deliver a modified update, seems to answer that question.
-- Double Post Merged: --
I went on the ERF for the first time in a while to see if people were talking about increased laser false alarms under firmware 1.9, and I saw this. I definitely want to try something other than firmware 1.9 even if that means going back to a prior firmware version. That gives me some hope as I really don’t want to wait 3-6 months for Escort to push out another firmware update. Thanks for sharing.


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Be sure to recheck the ERF forum. They have approved your request to try a test version so contact them at the address provided.
 
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RoadDogg

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I'm still running 1.8 but was thinking the same.

Whereas Escort has always indicated there was no viable way to install a prior firmware version on any of its current RDs, the revelation of this this serial number targeting capability indicates that it could be done fairly simply for those requesting it via their serial number. I'd even pay if they allowed me to roll back to 1.6.

Be sure to recheck the ERF forum. They have approved your request to try a test version so contact them at the address provided.
Thanks for the update. I will send my request to Escort. I never got to try firmware 1.6. My Max 360c (both the original and warranty exchange unit) were both shipped with 1.5. The update available was 1.8. My first unit was made in the 31st week of 2018, and my warranty exchange unit was made in the 29th week of 2018. I should have waited (like you) to get some feedback before I updated to 1.9. Oh well, live and learn...lol. I am glad Escort is going to let me try something else even if it is just going back to firmware 1.8. I will update on what firmware version Escort “sends” me.


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Brainstorm69

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Thanks for the update. I will send my request to Escort. I never got to try firmware 1.6. My Max 360c (both the original and warranty exchange unit) were both shipped with 1.5. The update available was 1.8. My first unit was made in the 31st week of 2018, and my warranty exchange unit was made in the 29th week of 2018. I should have waited (like you) to get some feedback before I updated to 1.9. Oh well, live and learn...lol. I am glad Escort is going to let me try something else even if it is just going back to firmware 1.8. I will update on what firmware version Escort “sends” me.


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Yeah, let us know if they really follow through.
 

wolfyDrg

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The firmware 1.6 has some advantages over the version 1.9 ?
 

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