Uniden quality issues

N6GQ

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Hey All, I started with an R3 about 3 months ago, had it about 2 or 3 weeks before it failed - the speaker became intermittant (mostly dead). So I sent it back to Amazon where I bought it. It worked great when it did, so I was sorry to send it back.

I replaced it with an R7, and while the R7 works well, it now has something loose inside, you can hear it rolling around inside. I'm guessing it's a small screw that's come loose somewhere (I want to say someone else had a similar problem?). I don't think I want to try to open it up to fix it, but I also don't want to really take the time/expense to send it back.

Looking for some guidance from those that might have worked with Uniden before - easiest for me is probably to return it to Amazon and get another one - but then I'm without it for a few days. Not the end of the world. The other is to make something useful out of it and see if Uniden wants to understand what's coming apart inside and work with me to understand it and remedy it so it doesn't happen to others. Maybe that's a pie in the sky hope - but I figured if anyone knows, it would be here.

So, does anyone think Uniden would want to look into this given the R7 is brand new? Or should I just get it replaced by Amazon and call it a day?
 

mattguy10

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Sorry to hear you’re having these issues. I also recall another member mentioning something being loose inside their R7. Exchanging through Amazon will no doubt get you a replacement the quickest, but I can definitely understand you wanting to get to the bottom of the issue so Uniden can make any necessary adjustments during manufacturing and advise their QC department as well. A good place to start would be getting our Uniden rep here on the forum involved, so without further ado...

@UnidenSupport
 

Bloovy One

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Wasn't it @Rossm812 that also had a screw loose? (In the R7 that is) :p

In my opinion, other than bringing it to UnidenSupport's attention, you don't owe them anything. Get it replaced on your terms and what is most convenient for you. It's their job to figure out where they are failing in QC.
 

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Hey All, I started with an R3 about 3 months ago, had it about 2 or 3 weeks before it failed - the speaker became intermittant (mostly dead). So I sent it back to Amazon where I bought it. It worked great when it did, so I was sorry to send it back.

I replaced it with an R7, and while the R7 works well, it now has something loose inside, you can hear it rolling around inside. I'm guessing it's a small screw that's come loose somewhere (I want to say someone else had a similar problem?). I don't think I want to try to open it up to fix it, but I also don't want to really take the time/expense to send it back.

Looking for some guidance from those that might have worked with Uniden before - easiest for me is probably to return it to Amazon and get another one - but then I'm without it for a few days. Not the end of the world. The other is to make something useful out of it and see if Uniden wants to understand what's coming apart inside and work with me to understand it and remedy it so it doesn't happen to others. Maybe that's a pie in the sky hope - but I figured if anyone knows, it would be here.

So, does anyone think Uniden would want to look into this given the R7 is brand new? Or should I just get it replaced by Amazon and call it a day?
when i had problems with my R3, i tried to get Uniden to cross ship. There was no way and no logic that would get them to do that. Of course, they may have changed that policy. My incident was about a year ago, but at that time they simply refused to cross ship.
 

N6GQ

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when i had problems with my R3, i tried to get Uniden to cross ship. There was no way and no logic that would get them to do that. Of course, they may have changed that policy. My incident was about a year ago, but at that time they simply refused to cross ship.
Thanks for that - I'd think that at least in this case it would be somewhat interesting to them since its a brand new unit and this could be indicative of a problem in manufacture/assembly - but maybe they already know and have enough examples that they don't need it. Still, on their flagship new product I'd think they'd want to minimize these things as much as possible and hit them asap.
 

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If you are within your return period I would return it to Amazon, or the vendor you bought it through on Amazon. I try to only purchase shipped/sold by Amazon that way I avoid any return shipping fees should the product be defective. I can't remember if outside vendors will charge if it is faulty vs just a 'not wanted' return. You are going to spend the same 'time' returning the item to Uniden as you would Amazon so that should not really be considered in your decision. I don't remember Uniden sending me a pre-paid label for my return, but I could be mistaken.

Two units now with 'something' loose inside does not seem good for Uniden.
 

N6GQ

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If you are within your return period I would return it to Amazon, or the vendor you bought it through on Amazon. I try to only purchase shipped/sold by Amazon that way I avoid any return shipping fees should the product be defective. I can't remember if outside vendors will charge if it is faulty vs just a 'not wanted' return. You are going to spend the same 'time' returning the item to Uniden as you would Amazon so that should not really be considered in your decision. I don't remember Uniden sending me a pre-paid label for my return, but I could be mistaken.

Two units now with 'something' loose inside does not seem good for Uniden.
Yep, I seem to have that "luck" - I've initiated a request with the vendor to return/replace the unit. I had Amazon help me with that so hopefully the 3rd party nature of it will be less of an issue. I've always had good luck with Amazon in this regard, but it could be that I typically spend more on Amazon per month than most people spend in a year :RALF:
 

Rossm812

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@BlueV1 is correct I had this issue. I didn't notice it until I went to hang it in the windshield. It wasn't a big deal to open it up and put it back in - I wanted to simply fix it, unsure if I voided my warranty in doing so but seemed more of a headache to send it in. I'm a low voltage technician for a local security company and we often repair our own equipment. Figure if I can tear an ATM's dispenser down to a single wheel or belt I could remove an annoying rattle. The screw location was obvious as it was from the horn... They have a slight green hue to them. Just use the correct (#1 or so Phillips) and don't overtighten.

This may not be a manufacture issue and a shipping vibration problem, nothing maybe a dab of loctite would solve?

Performance is on par with my other R7 but maybe @UnidenSupport can chime in. If it starts to rattle again I'll definitely send it in.

Mind you, this hasn't stopped me from considering another one for the wife's car.
 
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user

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Yep, I seem to have that "luck" - I've initiated a request with the vendor to return/replace the unit. I had Amazon help me with that so hopefully the 3rd party nature of it will be less of an issue. I've always had good luck with Amazon in this regard, but it could be that I typically spend more on Amazon per month than most people spend in a year :RALF:
Amazon helped me. I did have to return it to Uniden, but Amazon called Uniden for me and told them that their policy for Amazon items is replacement with a new product, not a refurbished.
 

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Being selfish, yes please return it. We need to build up a pool of factory refurbs so that those of us just doing testing can get units at a discount!
 

Aladdin Sane

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They're pretty quick on turnaround if that helps. I had an R3 that wasn't quite right. I had it back within a couple weeks.
 

N6GQ

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So for those that care, I heard back from the Amazon seller, they offered an RMA to refund my money, or suggested I contact Uniden to replace the unit under warranty. Neither is a very good option for me.

I called Uniden support and told them the problem, and was told that I needed to SHIP the unit back to their Roanoke, TX warehouse (which is literally less than 5 miles from my house - but I can't drop it off), and ask for a warranty repair. They suggested they would repair the unit (meaning they'd open it and replace the loose screw). So this feels like a crappy deal for me, it seems like it would be better to send the unit back to the seller and get a refund, then buy another new detector and start fresh. They couldn't guarantee me that I wouldn't get a refurbished unit back either - but oh, it would carry a 1 year warranty!

Of course I'm willing to put my money into another detector if there's a better option, but I don't know if there is at this point.

Its especially frustrating because my NEW R3 failed within a few weeks of being brand new too, and that was only a month or two ago. So Uniden is not doing very well in my book. Big Sigh. Sorry for the vent, I'm sure you guys understand my feelings here. Frustrating.
 

Rossm812

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So for those that care, I heard back from the Amazon seller, they offered an RMA to refund my money, or suggested I contact Uniden to replace the unit under warranty. Neither is a very good option for me.

I called Uniden support and told them the problem, and was told that I needed to SHIP the unit back to their Roanoke, TX warehouse (which is literally less than 5 miles from my house - but I can't drop it off), and ask for a warranty repair. They suggested they would repair the unit (meaning they'd open it and replace the loose screw). So this feels like a crappy deal for me, it seems like it would be better to send the unit back to the seller and get a refund, then buy another new detector and start fresh. They couldn't guarantee me that I wouldn't get a refurbished unit back either - but oh, it would carry a 1 year warranty!

Of course I'm willing to put my money into another detector if there's a better option, but I don't know if there is at this point.

Its especially frustrating because my NEW R3 failed within a few weeks of being brand new too, and that was only a month or two ago. So Uniden is not doing very well in my book. Big Sigh. Sorry for the vent, I'm sure you guys understand my feelings here. Frustrating.
Get a refund, order from BRD and spend less by not paying tax lol

Option two, is do what I did. 4 screws on the bottom, lift the board, reinstall said screw. Reverse order reassemble.
 

N6GQ

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Get a refund, order from BRD and spend less by not paying tax lol

Option two, is do what I did. 4 screws on the bottom, lift the board, reinstall said screw. Reverse order reassemble.
How bad was the disassembly/reassembly? I saw your teardown post but don't remember seeing anything about issues putting it back together...
 

Rossm812

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How bad was the disassembly/reassembly? I saw your teardown post but don't remember seeing anything about issues putting it back together...
Not bad at all. 4 screws and everything but the GPS board comes loose just make sure you don't pinch any cables and it's easy as pie. Don't over tighten anything as snug is enough...
 

N6GQ

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Thanks!
Post automatically merged:
Get a refund, order from BRD and spend less by not paying tax lol

Option two, is do what I did. 4 screws on the bottom, lift the board, reinstall said screw. Reverse order reassemble.
BTW I decided to do what you suggested in your first point - send back for a refund, and order a new one from @BestRadarDetectors
 
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