Escort CEO and head of CS re: Max 360 and 360c freezing

Discussion in 'Escort' started by Duffer5, Dec 7, 2018 at 6:45 PM.

Is you max 360 or 360c freezing / locking up??

  1. Yes (even if it happens very infrequently)

    12 vote(s)
    57.1%
  2. No

    9 vote(s)
    42.9%
  1. Duffer5

    Duffer5 Learning to Drive General User

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    Hello all

    I am in a heated back and forth with the CEO of Escort as well as the head of customer service. I contend that the latest firmware upgrade (The August 2018 firmware update) did not remedy the freezing / lockup issue that was introduced with a prior firmware update. Apparently I am the only one that is having this issue as not a single user has reported this issue post 8/18 firmware update (according to Escort).

    If that is the case so be it but if not can you reply to this thread so I can point Gail (ceo) and Shawn (CS head) to this thread. I feel like my concerns have fallen on deaf ears and there is no intent to remedy this issue for any impacted users

    Thank you.
     
    Last edited: Dec 7, 2018 at 6:59 PM
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  2. westwind77

    westwind77 Premium Member Advanced User Premium Member

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    Tell them to look at their OWN forum.....from yesterday.....

    Givmeabrek 738efe7c3e4752e5373c3560ee364cce.gif
    Senior Member

    Join Date: Aug 2009
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    738efe7c3e4752e5373c3560ee364cce.gif
    Just reporting another lockup. Previously (week or so ago) it was a locked out K band, and now a Ka band signal. 738efe7c3e4752e5373c3560ee364cce.gif
    Everything was working fine with Ka warning, arrows show side warning as I passed by and then display locked up. Buttons were still operational, mute etc. worked. Stock mount, low on windshield, M1 attached, no BSM or other possible interference. Phone app and wifi were not connected. Had to power cycle to fix it. No obvious reason for the lockup. Very frustrating. 738efe7c3e4752e5373c3560ee364cce.gif

    There needs to be a solution...
     
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  3. TurboDriver

    TurboDriver PSL + 50, every now and then Advanced User Premium Member

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    I didn't realize people were still using Escort products...:eek:

    J/K'in!
     
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  4. Stoopstroop

    Stoopstroop Learning to Fly Beginner User

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    Don’t let them lie to you. My first 360c and my new 360c they sent me to “fix” it both lock up. Larry knows all about it. Last time they claimed it was because I was not using their stock mount.

    With their lockup issues, sleepy detector issues and slow reaction time compared to my V1 and R3 I just don’t think they are safe to use. Specially when the V1 and JBV1 give you SOOOO much more useful info and reliability.

    I am personally waiting for Radenso or Uniden to come out with arrows. Their added range and arrows would be just about perfect.
     
  5. cognetic

    cognetic Premium Member General User Premium Member

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    This scenario describes what happened to me with a Max 360c a few days ago. Had happened only once before with daily use since May. In addition, since the last firmware update, it has been very “noisy” reporting X band where it hasn’t before along a well traveled route.

    Otherwise, I am very satisfied with the performance and range of the Max 360c that I have. Very amazed at the range, actually, for Ka. I know a particular stretch of interstate quite well and rarely get a false alert or BSM squawk.



    -cognetic
     
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  6. Duffer5

    Duffer5 Learning to Drive General User

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    Thank you all for your continued feedback. I have sent this link to both Gail and Shawn the CEO and the head of customer service. Hopefully with this small sampling Escort will finally stepup and acknowledge that there is still a problem.

    I can safely say that this has been one of the most confusing and frustrating consumer electronics experience to date. Escort stance is simply, “ oh that problem is fixed since the 8/18 firmware update and what you are experiencing is a you problem as there have been no reports of this issue.”

    As a result I pointed Escort to several threads where users claim the issue persists and I was met with resistance. “We don’t know what firmware those users are on so the issue most likely will be fixed if they apply the 8/18 update.”

    With every interaction I was made to feel defensive and unsupported. Instead of trying to fix the issue they would rather deny and bury their head in the sand. Who is that good for. No one.

    I contend that entire Max 360 / 360c platform has the potential not to be trusted even if your device freezes / lockup’s once a year. There is no predictability of when the issue will present itself thus the lack of trust that you will have adequate protection when using the device. In addition the 8/18 firmware update may have fixed the issue for some or not for others. Only Escort will know why that is the case. I suspect hardware variation

    I will continue to push Escort for a fix but please keep the feedback coming. Escort will be listening/ reading.
     
    Last edited: Dec 8, 2018 at 7:21 AM
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  7. PHILBERT

    PHILBERT Learning to Fly Beginner User

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    Is this lockup issue just with the MAX 360c at this point?

    I run a regular MAX 360 with EL 5 days a week at about 200 miles a day in rural and dense traffic. I have not seen a lockup. There are some bugs though...

    1 - There is an issue with EL "sometimes" auto-muting my alerts below PSL (Overspeed set to PSL), and other times it doesn't...which I MUCH PREFER. Auto-Mute should be what I set it to (25 MPH).

    2 - If the detector is powered up after EL is running, settings change without my knowledge. It's usually the Over Speed changing from PSL to +5 over PSL.

    So I wonder if Escort Live is the real culprit here. I am always fighting with that app, and it's a major safety issue having to deal with it in traffic. The app needs a total overhaul. It goes stupid in "no cell coverage" areas. I like to zoom out some to see ahead, and even after centering my position it wants to zoom back into the very short display distance. When it automatically reports Ka hits, they hardly ever show on the map. Manual sightings reports are about 50% showing up after I spot and report. Legit K band reports I invoke don't ever show up. When an alert pops up, it wipes out the map completely, and I dislike that. It would be better to show a "small" display at the top that looks like the detector display with frequency info below that for each bogie. But leave the map on-screen at all times! And for crying out loud, give the alert some overlap time SO WE HAVE TIME TO EVALUATE THE THREAT AND HAVE TIME TO PRESS REPORT. And NIX the "No Cellular Coverage" popup that STAYS on the map display until well after coverage is in range again. You shouldn't disable the app when cell coverage is lost! It should continue to function and report data both directions once coverage is re-established!!!

    Wrong thread to address Escort Live issues, but I'm thinking EL is the issue that causes lockups on the 360c.The app sucks!

    Phil
     
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  8. Duffer5

    Duffer5 Learning to Drive General User

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    No, I believe the lockup issue is with both the Max 360 and 360 C as they are essentially the same platform +/- the wifi capabilities. They atypical behavior presents itself identically on both devices.
     
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  9. LexusISF

    LexusISF Premium Member Advanced User Premium Member

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    That has to frustrating for sure (Uniden fixed an issue with within a few days) Remember they denied it existed for a while. Good luck going right to the top executives, maybe they will fix it, maybe...
     
  10. Duffer5

    Duffer5 Learning to Drive General User

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    I am pushing as much as I can for acknowledgment that the issue still persists. Then hopefully we can get them working on a fix. My true concern is for those who don't know any better and are experiencing the issue and living with it or for those who are about to purchase the Max 360 or 360c and are not fully informed that there maybe a potential issue right out of the box. Given, we all expect electronic devices, that are firmware upgradable, to have some quirks when newly introduced but this is a mature platform with a large user base. A user base that apparently is being ignored and overtly disregarded.
     
    Last edited: Dec 8, 2018 at 9:46 AM
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  11. LexusISF

    LexusISF Premium Member Advanced User Premium Member

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    For sure if you dont bring it up, it will never get fixed. Having said that, all I know about Escort is from RDF and Vortex, and I dont own any of their products. It just seems like they are having alot of internal issues (staff turnover) financial stress, and based on the last video want to move towards their whole connected vision. Not sure how much time and resources they want to put in fixing issues on current models. I hope you are successful and will be curious to see what happens, keep us posted here.
     
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  12. Duffer5

    Duffer5 Learning to Drive General User

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    Will do, I am on a mission now. If people are going to put their trust and hard earned $$$ into a company then they should get what they paid for and nothing less. I will keep all posted.
     
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  13. LexusISF

    LexusISF Premium Member Advanced User Premium Member

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    Totally agree as consumers that is what all want, and why after purchase support and updates are so important. Good luck.
     
  14. Up All Night

    Up All Night Premium Member Advanced User Premium Member

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    My GT-360 has locked up a few times and has reset while driving which may be the power cord jiggling but, the garmin didn't reset and its on the same adapter. The max has had a couple of updates and the only attention the GT get is an occasional DB update.
    RDForum: Beltronics GT-360 Great until yesterday - Silent Lockup
    Posted from my SM-J337P using the RDF Mobile App!
     
    Last edited: Dec 8, 2018 at 10:17 AM
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  15. Brainstorm69

    Brainstorm69 TXCTG 2016 MOTY Advanced User Premium Member

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    Yeah, they definitely need to do something for the GT-360.
     
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  16. twilighthan

    twilighthan Learning to Drive General User

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    If there is financial stress at the price point they are asking for their devices, they are very bad business people and don’t know how to run a business. Bottom line.

    I bought the 360 and redline EX with amazing excitement over a year ago and the lockup issues were prevalent then on the 360 and the EX performance was nothing impressive. I got rid of the 360 and the EX just lays there in its case.

    I’ve been on two 2500 miles road trips recently to the west and to the east of Texas. Not one ticket. My R3 detecting those IO radars in Texas from miles away saved my rear many time. Other states, they just make it too easy to know what’s miles ahead. Escort never came close. And keep in mind I was a Uniden brand HATER for years until I realized how poor Escort products performed.

    They need to go out of business soon so people can stop being conned into buying their poor products and support companies that know what they are doing.


    Sent from my iPhone using Tapatalk
     
  17. LexusISF

    LexusISF Premium Member Advanced User Premium Member

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    Ya but they wont go out of business, they have a very well know and popular brand, non enthusiasts get sucked in and keep buying their products (they are not all bad) and Cobra’s, so keeps revenue coming in...
     
  18. Jbwiljr

    Jbwiljr Learning to Drive General User

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    I have the iX and I am currently in the market to replace my other vehicle's 8500 x50. I have looked hard at the Max 360c because it professes to be very good with BSM's and has the same mag mount as my iX. The mount would make it very convenient to move my detectors between the mirror mounts in my two vehicles. ER Customer Service, if you are listening, I am having deep reservations about purchasing a Max 360c because of the lockup problems being reported by some of your customers here and on the ER site. It doesn't appear to be all Max 360c users, but even a handful makes me pause. Over the years I have owned many ER products. However, I am not a fanboy of any brand. I use what works until it is no longer reliable. I am following this situation on both sites to see how it is handled. Customer service is number one. Right now Uniden and Radenso are tugging very hard at my purse strings.
     
    Last edited: Dec 8, 2018 at 12:02 PM
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  19. mrdead72

    mrdead72 Learning to Fly Beginner User

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    Its sad , i had the same problem on my rex with them not listening to me and noone stepped up , i told them to refund me if they cant fix it , for over 3 months with it bk and forth , i had to purchase another rd , so it cost me more money and wasted time. They did end up fixing the problem but time did u in , after the life of this rd ill deff move on to other brands as they are stepping it up , so to escort u are aged !!
     
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  20. v1user

    v1user Admin Emeritus Administrator Advanced User Premium Member

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    Challenge: Figure out who is the Escort User and who is Escort.

    8ca3262aa626e7e6ca93aa4bb17e0052.gif
     
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