Bug Report Emails sent to notify of "New Conversations" include subject only, not message

Discussion in 'Bug Reports, Forum Technical Support & Website Suggestions' started by InsipidMonkey, Nov 14, 2018.

  1. InsipidMonkey

    InsipidMonkey Premium Monkey Advanced User Acceptus Premium Member

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    Not sure if this is intentional or not. When I receive an email notifying me of a new PM ("conversation"), the email only includes the PM subject, not the content. All subsequent emails notifying of followup messages in the same conversation include the message text. Is this working as designed? I think it would be helpful to include the message text in the "New Conversation" email as well.
     
  2. dudeinnz

    dudeinnz NZCTG Moderator Advanced User Premium Member

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    I have had this on occasion. 99% of the time I get the message as well.
     
  3. xydrine

    xydrine Vengeance. Justice. Fire and Blood. Administrator Advanced User Premium Member

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    Can you show me examples of emails where this has happened please? Screenshots would be fine...
     
  4. InsipidMonkey

    InsipidMonkey Premium Monkey Advanced User Acceptus Premium Member

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    PM'd
     
  5. xydrine

    xydrine Vengeance. Justice. Fire and Blood. Administrator Advanced User Premium Member

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    What email clients are you guys using?
     
  6. InsipidMonkey

    InsipidMonkey Premium Monkey Advanced User Acceptus Premium Member

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    I'm using Gmail.
     
  7. xydrine

    xydrine Vengeance. Justice. Fire and Blood. Administrator Advanced User Premium Member

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    Are you using an adblocker or anything in your browser? Are you using any gmail filtering techniques (spam, etc)?

    Can you grab the raw email for one of the emails that didn't come through correctly, and send it to me? I.e. view source for the email, I believe that's the option in gmail for doing so.
     
  8. InsipidMonkey

    InsipidMonkey Premium Monkey Advanced User Acceptus Premium Member

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    Sent you a raw email message. The PM text appears nowhere in the email, so I don't think it has anything to do with adblock or spam filtering.

    It looks like a few of the PMs this happened with originated from Tapatalk. Maybe it has something to do with that?
     
  9. xydrine

    xydrine Vengeance. Justice. Fire and Blood. Administrator Advanced User Premium Member

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    Yeah it looks like PMs sent via Tapatalk are the issue.

    That's not surprising.
     
  10. Deacon

    Deacon TXCTG Advanced User Premium Member

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    Tapatalk. Bane of humanity!
     

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