Beltronics Support Still Operating?

Discussion in 'Beltronics' started by Ripahh, Aug 24, 2018.

  1. Ripahh

    Ripahh Learning to Drive General User

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    I recently had my STI Driver upgraded to a Magnum. 3 weeks later SERVICE REQUIRED error is displayed within 6 minutes of being plugged in and weak/delayed detections. I tried a couple of different cables and cars with no difference. It worked great with stronger detection than before for those 3 weeks but I did miss my old magnesium shell they replaced with plastic.

    I tried to contact their support email and replied to their shipping email and no answer..Are they still in business? I need to send it back even if I have to pay them Id like to have the selective band firmware added.

    Ive had it since 2006 without issues. 12 years later and 3 weeks after they upgraded it, the first ever issues begin....:smithicide:
     
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  2. Edward4

    Edward4 Learning to Drive General User

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    I believe Up All Night just had an interaction with them. You may need to call during business hours.
     
  3. chakeubeam

    chakeubeam To Be Determined... Advanced User MFG/Vendor

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    Call Escort Support line 800-543-1608, they should be able to hook you up with a RAM #. Expect to pay $49.95 plus shipping (to Escort) and a turn around time of 3 weeks.
     
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  4. Up All Night

    Up All Night Premium Member Advanced User Premium Member

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    You can call the Bel phone numbers but, you get ecort. Very pleasant but I could tell they all talked or hived my call because when the first guy didn’t call me back, the second lady said I know who you are and what you talked about. Then I got Mr. Helpful Again. Finally figured out the problem myself while he had me on hold.


    Posted from my iPhone using the RDF Mobile App!
     
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  5. Ripahh

    Ripahh Learning to Drive General User

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    So after a long wait I recieve the details of a tech that works for Cedar Electronics. I explain the issue through email and he says "The Sti models including Magnum are no longer supported by firmware upgrades" I replied fine dont change the firmware but what of the 4-6 weeks usage before a device failure? No warranty for that?
    The tech replied to call customer service and get a work number..

    Have any electronics experts on the forum ever taken these detectors apart before to determine a common fault if any? Is there a hardware connection issue or is it a software issue? I heard the Sti Driver mainboard and antenna is retained for the USD$99 Magnum upgrade but the outer shell and firmware is the only difference between the STi, Driver and Magnum.

    Cheers
     
  6. LexusISF

    LexusISF Premium Member Advanced User Premium Member

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    Curious what does “service required” mean? What actually needs to be fixed or serviced?
     
  7. Layne

    Layne PSL +5 Intermediate User

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    It's a generic error message the detector throws when it senses something is wrong.
     
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  8. LexusISF

    LexusISF Premium Member Advanced User Premium Member

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    What typically is wrong? What type of issues?
     
  9. Ripahh

    Ripahh Learning to Drive General User

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    I think its a hardware connection issue. I had another STi Driver before and it sounded like something was loose inside. When it displayed the error I'd give it a shake and it was good for another week or so.

    My current STi/Magnum was only 3 weeks from being upgraded. I have heard that a faulty power cable can also cause the fault but I have a few to test with and no difference.

    I recieved an order # for the return and Im waiting for news from the tech department.

    Cheers
     
  10. Brainstorm69

    Brainstorm69 TXCTG 2016 MOTY Advanced User Premium Member

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    I thought that if you got the upgrade from Driver to Magnum, you got a new one year warranty. I'd make sure to push them on that. Should be a warranty repair for $0 (other than your payment to ship it there).
     
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