Error uploading video

Discussion in 'Bug Reports & Forum Technical Support' started by cubanbrew, Aug 4, 2018.

  1. cubanbrew

    cubanbrew Premium Member Intermediate User Premium Member

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    Trying to upload a video but keep getting the error below. It's only 235MB in size, so not sure why it won't post. I've posted smaller ones with no problems.

    Screen Shot 2018-08-04 at 5.14.20 PM.png
     
  2. InsipidMonkey

    InsipidMonkey Premium Monkey Advanced User Acceptus Premium Member

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    I think you need to use the "Add media" feature, not the upload feature.
     
  3. cubanbrew

    cubanbrew Premium Member Intermediate User Premium Member

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    Yes, I did "Add Media" > "Album" then picked the Album and chose "Video" then Upload. This worked with a different/smaller file. Not sure why this one doesn't work. I'll try on a different album
     
  4. xydrine

    xydrine Vengeance. Justice. Fire and Blood. Administrator Advanced User Premium Member

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    What is the size of the file, and be sure to disable any ad blockers Let me know if you still have issues.
     
  5. TeamQuack

    TeamQuack s\/\/er\/e Advanced User Premium Member

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    im having the same issue. not sure how large the file is but its under 150mb. Im trying to upload from my iphone, safari.

    my dashcam has wifi so im downloading my videos to my iphone. im trying to skip using the desktop for efficiency.
     
    Last edited: Aug 10, 2018
  6. TeamQuack

    TeamQuack s\/\/er\/e Advanced User Premium Member

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    IMG_0711.jpg IMG_0712.jpg


    This is the error I am getting.
     
  7. cubanbrew

    cubanbrew Premium Member Intermediate User Premium Member

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    My file was 234MB in size. I have since uploaded it to youtube, and I don't use adblockers on this site. I even tried with the VPN off.
     
  8. TeamQuack

    TeamQuack s\/\/er\/e Advanced User Premium Member

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    Now its uploading super slow 3% in a min so i had to stop it.

    I think the site is having an issue uploading and saving videos. @xydrine
     
    Last edited: Aug 10, 2018
  9. xydrine

    xydrine Vengeance. Justice. Fire and Blood. Administrator Advanced User Premium Member

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    Looking at it now.

    Posted from my SM-G960U using the RDF Mobile App!
     
  10. xydrine

    xydrine Vengeance. Justice. Fire and Blood. Administrator Advanced User Premium Member

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    Was this file uploaded over cell service, and or wifi?
     
  11. TeamQuack

    TeamQuack s\/\/er\/e Advanced User Premium Member

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    cell service, ill also try wifi

    It sped up, but after it gets to 100% upload, same error

    iPhone X running 11.4.1
     
  12. xydrine

    xydrine Vengeance. Justice. Fire and Blood. Administrator Advanced User Premium Member

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    Yeah I just tried things out without issues - including speed, uploaded a 50MB file in 3 seconds... I'm guessing you just had a bad connection before...

    As far as the other thing goes, I think it's the .MOV file format that's the issue. Do you know what codec the video is? Can you transform it to an mp4 or mkv or something else before uploading it? I'm assuming whatever codec it is, it's probably something unsupported by our on-server encoder (ffmpeg). Apple loves using proprietary codecs and crap for everything they use, it wouldn't surprise me if that's the case here.
     
  13. TeamQuack

    TeamQuack s\/\/er\/e Advanced User Premium Member

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    yes the speed was back to normal, wifi and cell for me. I also have a feeling it may be the apple file format.

    im not sure if the iphone would allow me to change format but ill try. I been so pumped up about not having to use a desktop since my dash cam loads my files onto my iPhone for me with their app (Viofo A129).
     
  14. xydrine

    xydrine Vengeance. Justice. Fire and Blood. Administrator Advanced User Premium Member

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    Any idea what codec the video is?
     
  15. TeamQuack

    TeamQuack s\/\/er\/e Advanced User Premium Member

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    Still digging, this is what i have so far, but thats from the iphone camera, not sure if the dash cam video, that was downloaded to the iphone, is in the same format.
    IMG_0713.jpg
     
  16. xydrine

    xydrine Vengeance. Justice. Fire and Blood. Administrator Advanced User Premium Member

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  17. TeamQuack

    TeamQuack s\/\/er\/e Advanced User Premium Member

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    Last edited: Aug 10, 2018
  18. TeamQuack

    TeamQuack s\/\/er\/e Advanced User Premium Member

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    IMG_0718.jpg

    I used this app and converted it to .mp4 file format and i still got the same error
     
  19. xydrine

    xydrine Vengeance. Justice. Fire and Blood. Administrator Advanced User Premium Member

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    Could you attach the video here to the thread so I can take a closer look? Or I can get you a quick place to upload it if you need.

    Posted from my SM-G960U using the RDF Mobile App!
     
  20. TeamQuack

    TeamQuack s\/\/er\/e Advanced User Premium Member

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    vimeo.com: TeamQuack
    Pw: swerve

    I cant get it to embed either. Theres the link.
    IMG_0719.jpg