Tech Support Error uploading video

cubanbrew

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Trying to upload a video but keep getting the error below. It's only 235MB in size, so not sure why it won't post. I've posted smaller ones with no problems.

Screen Shot 2018-08-04 at 5.14.20 PM.png
 

InsipidMonkey

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I think you need to use the "Add media" feature, not the upload feature.
 

cubanbrew

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Yes, I did "Add Media" > "Album" then picked the Album and chose "Video" then Upload. This worked with a different/smaller file. Not sure why this one doesn't work. I'll try on a different album
 

xydrine

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What is the size of the file, and be sure to disable any ad blockers Let me know if you still have issues.
 

TeamQuack

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Trying to upload a video but keep getting the error below. It's only 235MB in size, so not sure why it won't post. I've posted smaller ones with no problems.

View attachment 85443
im having the same issue. not sure how large the file is but its under 150mb. Im trying to upload from my iphone, safari.

my dashcam has wifi so im downloading my videos to my iphone. im trying to skip using the desktop for efficiency.
 
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TeamQuack

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IMG_0711.jpg
IMG_0712.jpg



This is the error I am getting.
 

cubanbrew

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My file was 234MB in size. I have since uploaded it to youtube, and I don't use adblockers on this site. I even tried with the VPN off.
 

TeamQuack

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Now its uploading super slow 3% in a min so i had to stop it.

I think the site is having an issue uploading and saving videos. @xydrine
 
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xydrine

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Looking at it now.

Posted from my SM-G960U using the RDF Mobile App!
 

xydrine

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Was this file uploaded over cell service, and or wifi?
 

TeamQuack

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Was this file uploaded over cell service, and or wifi?
cell service, ill also try wifi

It sped up, but after it gets to 100% upload, same error

iPhone X running 11.4.1
 

xydrine

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cell service, ill also try wifi

It sped up, but after it gets to 100% upload, same error

iPhone X running 11.4.1
Yeah I just tried things out without issues - including speed, uploaded a 50MB file in 3 seconds... I'm guessing you just had a bad connection before...

As far as the other thing goes, I think it's the .MOV file format that's the issue. Do you know what codec the video is? Can you transform it to an mp4 or mkv or something else before uploading it? I'm assuming whatever codec it is, it's probably something unsupported by our on-server encoder (ffmpeg). Apple loves using proprietary codecs and crap for everything they use, it wouldn't surprise me if that's the case here.
 

TeamQuack

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Yeah I just tried things out without issues - including speed, uploaded a 50MB file in 3 seconds... I'm guessing you just had a bad connection before...

As far as the other thing goes, I think it's the .MOV file format that's the issue. Do you know what codec the video is? Can you transform it to an mp4 or mkv or something else before uploading it? I'm assuming whatever codec it is, it's probably something unsupported by our on-server encoder (ffmpeg). Apple loves using proprietary codecs and crap for everything they use, it wouldn't surprise me if that's the case here.
yes the speed was back to normal, wifi and cell for me. I also have a feeling it may be the apple file format.

im not sure if the iphone would allow me to change format but ill try. I been so pumped up about not having to use a desktop since my dash cam loads my files onto my iPhone for me with their app (Viofo A129).
 

xydrine

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yes the speed was back to normal, wifi and cell for me. I also have a feeling it may be the apple file format.

im not sure if the iphone would allow me to change format but ill try. I been so pumped up about not having to use a desktop since my dash cam loads my files onto my iPhone for me with their app (Viofo A129).
Any idea what codec the video is?
 

TeamQuack

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Still digging, this is what i have so far, but thats from the iphone camera, not sure if the dash cam video, that was downloaded to the iphone, is in the same format.
IMG_0713.jpg
 

xydrine

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TeamQuack

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TeamQuack

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xydrine

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Could you attach the video here to the thread so I can take a closer look? Or I can get you a quick place to upload it if you need.

Posted from my SM-G960U using the RDF Mobile App!
 

TeamQuack

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