When I called a week ago to have my Redline sent back, I was on hold for about 5 mins before someone answered. I was surprised. The guy on the other end of the phone sounded like he was exhausted, and mentally defeated. I commented about how Belscort is no longer made in Canada and how the company changed. He said "you have no idea how I wish things were the way they used to be". Reminds me of the Insurance company I worked at for 14 years. They got bought out, and for four years straight, nothing but layoffs and tripling of the workloads, with not a dime in extra pay. Cedar looks to be no different. With the US economy at an all time high, this is an awful way to treat people, both staff and customers. I will be voting with my wallet and buying from Uniden from now on. They seem like a much better company.