"Due to the overwhelming response to our Summer Drive Event, we are unable to respond to e-mails..."

Discussion in 'Escort' started by CPB, Jul 10, 2018.

  1. wolfpacal

    wolfpacal Premium Member Advanced User Premium Member

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    When I called a week ago to have my Redline sent back, I was on hold for about 5 mins before someone answered. I was surprised. The guy on the other end of the phone sounded like he was exhausted, and mentally defeated. I commented about how Belscort is no longer made in Canada and how the company changed. He said "you have no idea how I wish things were the way they used to be". Reminds me of the Insurance company I worked at for 14 years. They got bought out, and for four years straight, nothing but layoffs and tripling of the workloads, with not a dime in extra pay. Cedar looks to be no different. With the US economy at an all time high, this is an awful way to treat people, both staff and customers. I will be voting with my wallet and buying from Uniden from now on. They seem like a much better company.
     
  2. JohnnyE

    JohnnyE PSL +5 Intermediate User

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    Amen brother! The rule is: if everything is a priority, then nothing is a priority.

    CEO's are supposed to be strategic in their thinking, and won't have answers as to why some responses are slow in coming...he'll promise to look into it.

    Ask him in a different way: "does your company have a commitment to respond to customer ('were talking about people who bought your products) email and phone inquiries within a certain period of time? If so, what is that commitment; how many hours/days before a customer should expect to hear back from you with a meaningful response, not an auto-reply?"

    Now you're asking the CEO about a company policy position that he should know about, after all, it is their commitment to customer service. Start by getting that answer. Don't bog down flyspecking why John or Jane Doe didn't hear from them for three months. Keep it high level and get that commitment on the record. Then move to the next high-level issue.
     
    Last edited: Jul 11, 2018
  3. jmccam

    jmccam Premium Member Advanced User Premium Member

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  4. poolmon

    poolmon PSL +5 Intermediate User

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    Let me add to that:
    Due to the fact that neither of their 2 phone numbers I have for them connect when I just called (dead air), I'm definitely unable to buy their products!

    EDIT: The phones now work again. First several times I got dead air. About 1 hour later a fast busy signal. About an hour after that the call rang through.
     
    Last edited: Jul 11, 2018
  5. SVG

    SVG Premium Member Beginner User Premium Member

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    Any way you look at it, to not have a well staffed customer service bullpen is very short sighted.
    This may be the only contact a potential customer has with the company. To lose them up front like this shows a lack of business sense.


    Posted from my iPhone using the RDF Mobile App!
     
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  6. deuce96

    deuce96 Learning to Drive General User

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    Me too

    Sent from my SM-G930P using Tapatalk
     
  7. PointerCone

    PointerCone M3 Kng Advanced User Premium Member

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    Desjardins?? @wolfpacal
     
  8. kcux

    kcux Lead, follow, or get the hell out of the way. Intermediate User

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  9. PointerCone

    PointerCone M3 Kng Advanced User Premium Member

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  10. dblock05

    dblock05 V8 F Intermediate User

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    I would love to be see their financial numbers....sales, etc.
     
  11. The Only Sarge

    The Only Sarge 7 decades of hauling ass Advanced User MFG/Vendor

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    Escort/Cobra sell more in one week in retail stores than most distributors do via the internet in months.
     
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  12. Deadhead1971

    Deadhead1971 “Big Bug Bite” Advanced User

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    This provides another good item to bring up in any “interview” with escort.

    I assume they still run ads in AutoWeek, along with the V1. Has Uniden done any auto mag ads? It seems their spike in sales was word of mouth and internet chatter.
     
  13. The Only Sarge

    The Only Sarge 7 decades of hauling ass Advanced User MFG/Vendor

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    Yeah this forum constitutes about .0000001% of the market.
     
  14. v1user

    v1user Admin Emeritus Administrator Advanced User Premium Member

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    I wonder how much demand originates from this site.

    The figure could be wrong, but I've heard that the Escort of old generated $54-60 MM annually in net sales.

    So if RDF contributes $50k to Escort that's .0001%. Not too shabby Sarge.
     
    Last edited: Jul 11, 2018
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  15. OBeerWANKenobi

    OBeerWANKenobi This is not the car you're looking for..... Advanced User Premium Member

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    In direct sales I'm sure that this site has little affect on the overall numbers for escort; however, taking into account prospective customer influence, I bet the site has a much larger affect.

    I don't know about you but the first thing I do when I start to research a product is research on the internet. I made my buying decision between this site and Vortex's site
     
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  16. The Only Sarge

    The Only Sarge 7 decades of hauling ass Advanced User MFG/Vendor

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    CM is mostly an impulse buy on isle 4 in Best Buy.
    The consumer ask the Best Buy Associate if this 9500ix on clearance is a good unit.....Bet your ass....sez so right on the box :)
     
    Last edited: Jul 11, 2018
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  17. v1user

    v1user Admin Emeritus Administrator Advanced User Premium Member

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    We and those who browse here/vortex radar are not the run of the mill buyer. If I didn't know so many stupid people myself, I'd think we were.
     
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  18. wolfpacal

    wolfpacal Premium Member Advanced User Premium Member

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    No, a different company. They've been bought again since my lay-off. I lasted four years before getting the boot.
     

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