Emailed Escort about 3 weeks ago for some customer service, since staying on hold for 20minutes wasn't working for me. Just received this today via email. "Due to the overwhelming response to our Summer Drive Event, we are unable to respond to e-mails at this time. For assistance, please call us at 800-543-1608, option 2 on the menu."
I don't even own an Escort anymore, but the person that bought my Max wants me to "unregister" it, so they can register it.
This is what I emailed them about and never heard back. I did call and waited on hold for about 20 min but then they did it...
@Vortex I realize this isn’t a juicy bit of news regarding upcoming products or whatever, but any chance this kind of thing could be covered during the August interview, what they’re doing to address the problem now and prevent it in the future?
Potentially, yeah. There's a zillion and one things we could talk about and so the trick is figuring out what to talk about and what topics to cut. Being unable to respond to emails is interesting, but I don't know if it's a high priority topic to bring up with the CEO, you know? Either way, feel free to ask it when we get to the live Q&A part towards the end of the video and I'll be asking some additional questions from you guys once I cover the main topics.
LOL!!!! Gotta be one of the best, if not THE best line so far all year. Sarge, ever since I joined this forum, you have kept me laughing everyday. Not to mention informed.
Larry is too busy spending his time reviewing and deleting messages on the escort forum to answer e-mails.
I think it is. It speaks directly to their customer service woes and community relationship problems. It should be a juicy, low-hanging softball they would welcome, because they can say whatever real or even just flowery things in response, how they’re shoring up their teams and taking responsiveness very seriously, yada yada yada.
Personally, I am not surprised by their statement. Not to defend Escort, but I would like to ask that people take a step back and consider: When a company is bought out, merged, etc., there is always some yahoo who wants to make a name by insisting, "We can do more with less." I have called Escort CS quite a few times over the last two weeks and got the same 3 people. I am sure they did more than just answer the phone. Most CS employees take calls, answer emails, process mail and payments, If cutbacks did occur, we will never know publically. But pay attention to how fast the phone is answered and by who. Shipping processing times, and repair turnarounds. Responding to emails is a full time job. You cannot answer phones and focus on emails and vice versa. I do not believe the "Overwhelming response...." statement. But what can you say? We all know Uniden is quickly selling tons of R1 and R3s and are the detectors of choice these days. Some type of response by Escort is needed to show they are still relevant and a "Leader". The simple fix for Escort to reduce calls and hold times is a better FAQ page. They should know what questions people ask after all these years.
I dont feel you need to be specific/forums/emails/calls be generic and positive. Well sir thank you for having me here today. Cedar has been hiring many new talents and obviously exciting things are happening. Can you share with us the operational/customer service experience enhancements you have in the works.Bringing together multiple organizations under one roof so to speak and how that will translate to a enhanced customer experience. Or just sit down and say WTF?
@Deacon if they are low on staff, and have to cut somewhere, it may be wrong but maybe they feel that's the area. I see what youre saying though, not only returning the email three weeks later, but saying they cant answer. I get bogged down and it might take me a day or so to get everyone called back, emails answered etc, but yea, three weeks.
Corrected Statement: "Due the underwhelming response to our Summer Drive Event, we had to let go our entire customer support staff and are unable to respond to emails at this time or any time in the future. For assistance, put up a post on escortradarforum dot com which will be promptly deleted and you will be banned from the forum".
Bud, you could not have said it any better. I don't pay to be ignored....for that, I can put up a Craigslist post for free that asks Yanet Garcia, Taylor Swift and Scarlett Johansson to come over to my house for a week-long foursome where they they also have to buy me wings and beers and watch every episode of South Park. That would be a guy's dream, though, wouldn't it?
Conspiracy- I don’t believe this. This may be just a ploy to make us think they’re busier and more popular than they really are. Or this could be an “out of office” reply from the email person who’s on vacation.
