Potentially, yeah. There's a zillion and one things we could talk about and so the trick is figuring out what to talk about and what topics to cut. Being unable to respond to emails is interesting, but I don't know if it's a high priority topic to bring up with the CEO, you know? Either way, feel free to ask it when we get to the live Q&A part towards the end of the video and I'll be asking some additional questions from you guys once I cover the main topics.
Personally, I am not surprised by their statement. Not to defend Escort, but I would like to ask that people take a step back and consider:
When a company is bought out, merged, etc., there is always some yahoo who wants to make a name by insisting, "We can do more with less." I have called Escort CS quite a few times over the last two weeks and got the same 3 people. I am sure they did more than just answer the phone. Most CS employees take calls, answer emails, process mail and payments, If cutbacks did occur, we will never know publically. But pay attention to how fast the phone is answered and by who. Shipping processing times, and repair turnarounds. Responding to emails is a full time job. You cannot answer phones and focus on emails and vice versa.
I do not believe the "Overwhelming response...." statement. But what can you say? We all know Uniden is quickly selling tons of R1 and R3s and are the detectors of choice these days. Some type of response by Escort is needed to show they are still relevant and a "Leader".
The simple fix for Escort to reduce calls and hold times is a better FAQ page. They should know what questions people ask after all these years.
