Stinger USA/Canada Update (1 Viewer)

ohmygodoui

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Their contact page says they're in San Diego and even invites people to visit: us.stinger.com: contact us

I'm glad they're engaging their current and future customers, I'm going to write them a polite email about my experience so far and see what they say.
I proposed to visit them in Holland to verify my installation , but , Marcel has only reacted by mail, and called upon me a couple of times
you want the phone from Holland ?
I don't think Marcel ( stinger ) is aware of the amount of discontent in the whole world , so you call him
greetings from the rdforum +31XXXXXXXXXXX ( I changed my mind here )
I hope he will not be coarse with me, he always has been very friendly , but the questionnaire I submitted to him, seems too much work for him,
 
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whitex

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What happened to boots on the ground? Did anything come out of this at all?
 

dmlgc

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I thought there was hope but now starting to think Stinger may just disappear from the USA. Too bad radar was on its to be way ahead others and laser was improving. Communication always seems to be same issue with "boots on the ground" folks, initial contact then radio silence. I wonder if any of the other vendors have plans to step in with a product to address their customer base (small equipment foot print).
 
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angrypenguin

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Stinger is like that STD that won't die/go away.
 

chakeubeam

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Radio silence. Same old empty wooden boots from Holland.
Cliff did have some "right to use" patents for sale a while ago. I wondered if this would slow a distributor from immediately taking his place since without them they would be infringing on some of Escort patents by selling inside the US.
 

dmlgc

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Cliff did have some "right to use" patents for sale a while ago. I wondered if this would slow a distributor from immediately taking his place since without them they would be infringing on some of Escort patents by selling inside the US.
I think you may be correct the stinger page still shows:
USA-Canada
More information about our United States and Canada distribution is coming online soon.
It has shown this for a while , which seems odd if they are trying to launch new product.
 

whitex

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Their behavior is still consistent with my original theory of company being ran by some MBA trying to milk the last bit of profit out of the company while stringing along developers, suppliers, customers, etc. Sadly I worked for one such company, so I has an insider view of how people get screwed and the owner just wants to monetize anything he can while making the company look big and prestigious. All the same signs (no physical location, no phone number, pretty pictures on the website, old product with some new superficial features, etc, etc). Sad.

Oh, my Stinger recently semi-froze for a couple of days. Display showed whatever last speed and last alert and while I could go around the menus the pilot display was frozen - I also couldn't turn if off (the screen showed up, but the off button didn't do anything). Power cycling helped and next day it froze again. Then it just stopped freezing, but now I have a yet another trust issue with the product. :(
 

mikedotd

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Their behavior is still consistent with my original theory of company being ran by some MBA trying to milk the last bit of profit out of the company while stringing along developers, suppliers, customers, etc. Sadly I worked for one such company, so I has an insider view of how people get screwed and the owner just wants to monetize anything he can while making the company look big and prestigious. All the same signs (no physical location, no phone number, pretty pictures on the website, old product with some new superficial features, etc, etc). Sad.

Oh, my Stinger recently semi-froze for a couple of days. Display showed whatever last speed and last alert and while I could go around the menus the pilot display was frozen - I also couldn't turn if off (the screen showed up, but the off button didn't do anything). Power cycling helped and next day it froze again. Then it just stopped freezing, but now I have a yet another trust issue with the product. :(
My understanding is that it's a family owned business, and they now have an office in San Diego you can visit. They also now have yet another new laser system for sale that's not backwards compatible with their previous systems. I don't think you're correct about this situation. I think it's more just mismanagement of the company.
 

jdong

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My understanding is that it's a family owned business, and they now have an office in San Diego you can visit. They also now have yet another new laser system for sale that's not backwards compatible with their previous systems. I don't think you're correct about this situation. I think it's more just mismanagement of the company.
I agree. That's the impression that I've gotten about Stinger too. It is a small, family-owned business, and they really do want to make a high end, cost-is-no-object system for high-paying customers. Unfortunately where things fall apart seem to be:
- They are trying to do too many things at once
- They go through periods of rapid development/innovation followed by periods of hiatus
- They seem to have their mind set on how other geographic regions work, maybe without the level of diligence / first-hand experience necessary… and then take a long time to adapt to incorrect decisions. I don't wanna say "stubborn" but maybe headstrong.
- When they do realize they don't like their existing approach, they tend to leave existing adopters in some sort of limbo state. The new lasers would be their 3rd attempt at USA laser defense. I think we've thoroughly discussed the performance of the 2nd generation. I expect the 3rd to be better, but it sure seems like their expectation is that existing 2nd gen customers will spend their own money to rip out their system and put in the new one.
 

whitex

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My understanding is that it's a family owned business, and they now have an office in San Diego you can visit. They also now have yet another new laser system for sale that's not backwards compatible with their previous systems. I don't think you're correct about this situation. I think it's more just mismanagement of the company.
So what you're saying they made the new product incompatible to make sure that none of the existing owners can upgrade for example to fiber receivers, and so that existing owners know the old product is abandoned now? ;) By the way, the "new product" looks pretty much like a slightly improved old product, which is typical of such small outfits trying to monetize anything they can. Keeping backwards compatibility is extra work, plus in their case maybe they are hoping existing customers will just shell out $8K+install for a whole new system.

I have to say, the entire experience with Stinger left me completely not willing to give them another try. If their business model is to sell you an expensive product, never finish it, then expect you to buy a whole new one (no other upgrade path), they are aiming at new, one-time customers plus a tiny market of customers who don't just have to have the latest and don't mind shelling out $15K-$20K every year of two to rip out the current solution and put in a new one. Judging by a very small number of used stingers on the market, I suspect there are very, very few people in the latter category (unless of course those are people who buy new cars every year and just trade their 1 year old cars in with the old Stingers). By disappointing customers and not even providing a more affordable upgrade path, they are leaving an ever increasing chunk of the market on the table.
 

quandary

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I have been communicating with the US arm for a support issue after being redirected from the other side of the ocean. It appears that they are part of an organization from carcomputer.com. They have provided me with a new version 4.2.23. I'll let you folks know how it goes but can confirm that the US support arm is reachable.
 

Harold

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Autotech198

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Car Computer = Stinger

www.cylex.nl: Carcomputer B.V.

--- DOUBLEPOST MERGED ---



Is 4.2.23 a beta version? Last official version released is still 4.2.10 I think?
I warned engineers before, that you can't have a good laser defense system with a bunch of actions and expect it to do all these calculations in a millisecond without problems. Had they kept the system system simple and affordable, they would be fine. But stinger got involved with automotive engineers to integrate stuff and a whole lot of other stuff.
 

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