New VIOFO 119 Pro Restart Loop When Connected To Computer.

Discussion in 'Dash Cameras & Car Recording Devices' started by OBeerWANKenobi, Jun 14, 2018.

  1. OBeerWANKenobi

    OBeerWANKenobi This is not the car you're looking for..... Intermediate User

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    So I received my new VIOFO 119 Pro in the mail the other day that I bought through the eBay sale last week. I got my SD card in the mail today so I decided I'd format that and see how the camera worked.

    Unfortunately I noticed a problem right away. When connected to a computer through the cameras USB it just restarted over and over again. I thought well maybe it's a glitch with the firmware so I download the new firmware, stuck the SD card into my computer directly, and put the firmware on it. After sticking the SD card back into the camera and hooking the camera back up to the computer through the USB the firmware installed properly and the camera didn't restart during this process. As soon as I unplugged it and plugged it back in again however, it did the same thing again.

    If I hook it up the camera directly to any power source it works seems to record fine without restarting. Also if I put the GPS module on to the camera and then hook it up to the computer via the port on the GPS module it goes into dash cam mode and doesn't do the restart Loop.

    In short it only appears to do this restart Loop when it's trying to connect to the computer as mass storage.

    Does anyone else have this camera or other similar ones and have a similar problem? I thought maybe it's the computer of the drivers but I haven't been able to try it on another computer yet.

    Any ideas would be appreciated!
     
  2. jnez367

    jnez367 PSL +5 Intermediate User

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    Purchased a 119 Pro. No issues with the connection to the computer. Did have to upgrade FW for another issue.

    Can't remember if any additional drivers installed upon connection. If you have a DashCamTalk Forum account, I would also ask there. Several Viofo sellers are active there. I wonder if the cable could be the issue. I used a cable that works with my Mobius camera, and also works to update Firmware on Uniden detectors.
     
  3. TMD29

    TMD29 a victim of my own folly General User

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    I don't think you can use the computer to power the A119S. You have to purchase an adapter and plug it into a wall outlet. The small cable is a data cable only.. Perhaps the Pro version is the same as the S model.
     
  4. OBeerWANKenobi

    OBeerWANKenobi This is not the car you're looking for..... Intermediate User

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    I'm not trying to power it with the computer, I'm trying to read the SD card. Essentially, it does the restart loop anytime that it SHOULD be reading the card.
     
  5. jnez367

    jnez367 PSL +5 Intermediate User

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    Any chance of swapping memory card with another? Doubt that is the problem, but seems to be one of things that is always suggested when a problem arises.
     
  6. OBeerWANKenobi

    OBeerWANKenobi This is not the car you're looking for..... Intermediate User

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    I can certainly give it a try, though I doubt it's an issue. I was able to format the memory card with my computer and then I reformatted it again with the camera itself. It also records video fine and puts it on the card.
     
  7. jnez367

    jnez367 PSL +5 Intermediate User

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    Only other thing I could think of is cable length. Forgot I had this problem. Tried to pull files from my Mobius with a six foot USB cable. No good. Smaller cable worked just fine.

    I think you have two cameras. So, I would assume if the cable worked with one camera it should work with the other.

    dashcamtalk.com: Does A119S support mass storage while connected to PC
     
  8. OBeerWANKenobi

    OBeerWANKenobi This is not the car you're looking for..... Intermediate User

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    I tried both cables.
     
  9. siq49

    siq49 Learning to Fly Beginner User

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    did you try a SD card reader to view the card directly on the computer without the camera?
     
  10. OBeerWANKenobi

    OBeerWANKenobi This is not the car you're looking for..... Intermediate User

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    Yup, I mentioned that in my first post. Works fine.
     
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  11. siq49

    siq49 Learning to Fly Beginner User

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    oh ok I missed that, sorry. Since my other dash cam was stolen; I am still contemplating on getting a A119 Pro, A129. or the Blackvue 900s or 750s. theres so many plus's and minuses on every cam I look at and can't figure out what to pull the tigger on. but I need one soon
     
  12. OBeerWANKenobi

    OBeerWANKenobi This is not the car you're looking for..... Intermediate User

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    I've opened up a return request on my A119Pro. I used it today and noticed it had a little choppy video in a couple clips.

    As of now, I would not recommend this camera. @Vortex may have thought that he managed to brick his with an update but it might have been bad too.

    I do recommend the A119 though. Mine works great which is why I bought this one. One other thing I noticed....The A119 allows you to adjust the lens left and right and the A119Pro only allows elevation adjustment. In fact, I can't remember what's supposed to make the A119Pro better than the A119.
     
  13. Vortex

    Vortex Making Videos Administrator Advanced User Premium Member

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    Yeah my A119 got bricked during a firmware update. The A119 Pro in my car is still running fine too, as it the A119s. I've updated all of the cameras, including the A119 several times. Maybe that was just a one-off thing. I dunno.
     
  14. OBeerWANKenobi

    OBeerWANKenobi This is not the car you're looking for..... Intermediate User

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    Oh! I was under the impression that it was a A119Pro that got bricked. So it's the opposite with me then, My A119 is fine but the Pro is no Bueno.
     
  15. OBeerWANKenobi

    OBeerWANKenobi This is not the car you're looking for..... Intermediate User

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    I'm now waiting on my replacement camera. The reason it's taking so long is that they asked me to try a bunch of stuff before I returned it. A little bit of a language barrier there so they didn't seem to understand that I had tried most of it already. Anyway, here's hoping it's better than the first one.
     
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  16. krole

    krole Learning to Drive General User

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    Sounds like your USB port on your computer isn't providing enough power for the dashcam. You mention you're not trying to power the dashcam but just trying to read the microSD card, well it does in fact have to power the dashcam in order to read the microSD card.

    I also noticed my front USB ports didn't provide enough power and the dashcam would reboot in mass storage mode, the rear USB ports worked fine.

    Now I always just use a USB to microSD adapter to read the microSD. To update firmware I just use that adapter to put the file on the microSD and then power the dashcam normally with a wall charger or the car charger. Did they have you try this?
     
  17. OBeerWANKenobi

    OBeerWANKenobi This is not the car you're looking for..... Intermediate User

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    Of course it has to power the cam to read the SD card, sure. What I meant is that I'm trying only to read the SD card.

    If I put the firmware on the SD card with my computer and then put it in the camera, it will update, even if I plug it into my computer USB. The firmware update doesn't help.




    So, I just got a replacement A119Pro and it does the same thing. I've switched cables and SD cards with my A119 but it's still the same.

    It could be a power issue but I've tried on two different laptops, both Dell, and have the same problem. Once again my A119 works fine, it's just the A119Pro that's trouble.

    I've contacted VIOFO directly to see if they can solve the issue.
     
  18. krole

    krole Learning to Drive General User

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    My A119 Pro did the same thing when connected to the front USB port, the rear worked fine. I no longer have the Pro, actually returned it and bought A129. My theory was the front port didn't have enough power. microSD card adapter is good enough work around for me imo.
     
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  19. OBeerWANKenobi

    OBeerWANKenobi This is not the car you're looking for..... Intermediate User

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    So I got to thinking both my computer at home and my work computer are Dell Precisions. I tried it on one of my co-workers Lenovos and it works fine. So either it's your theory about the power or there's something else that's different with the Dell USB ports.

    I'm still going to blame this on VIOFO though. they should make sure that this works within the specifications of all USB ports. Hopefully the trouble ticket I've opened up with them will lead somewhere.
     
  20. Deacon

    Deacon TXCTG Advanced User Premium Member

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    500mA @5V is the USB spec. Even USB 3.0 rates max power at 900mA. Many cams can’t run on that. It never occurred to me to try. I just pop out the card and put the card in a reader that does in fact work via any USB. Smartphones with their wall/car chargers started the trend of pushing power out over USB cables beyond the spec. Some externally powered USB hubs and even on-board USB ports have started supporting more, too. You’ll see some Dell laptops, for example, with lightning bolt type symbols next to USB ports that signify (allegedly) that they’ll power phones including even when the laptop is turned off. But don’t blame Viofo or whomever when your computer’s USB port doesn’t put out enough juice to power the cam. It wasn’t designed to.