Updating firmware, Data vs. Charging cable

The Mighty Four Banger

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sdrawkcaB

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I think they're changing it going forward to include the cable by default now but did not change packing or SKUs. No easily way to tell if you'll get a box with it or not. Just going to take a bit for existing inventory to cycle out with all the various places stocking it. The best way to know would be to ask others before purchasing, who bought from the same seller like BRD and see if they got one with the cable included. I got mine last November and it didn't come with a USB cable. I ended up picking up some used ones on my way home from work at a local thrift store for a quarter each.
 

sdrawkcaB

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I have to wonder if some of it too is the zip file. I spent 2 hours on the phone with a customer that is using a mac. Sent him the right cord, uploaded fw again, but still showing not connected.
I'm also experiencing difficulties in downloading FW on my MAC?
I see a lot of posts related to updating from a Mac, so I'm posting this to be a reference to assist others too. Beyond the cable related issues, I've experienced a variety of issues myself with USB on the different Apple MacBook Pro laptops I've had over the years. Here are just a few notes to help you and anyone else out that may have trouble.

Too much USB power drawn. This was an error that Mac OS X would display (paraphrased). I had issues with my 13in MacBook pro where frequently it would tell me I had devices using too much power. Funny thing is, it would just be the Apple USB Keyboard with 10-key keypad. I learnt I couldn't use the two USB ports built into the keyboard hidden on the underside. Even adding a USB thumb drive there and running it through the keyboard seemed to push the power draw over the limit of what the MacBook Pro liked.

USB port not powerful enough.
I've had issues where the USB port on the right side of my MacBook pro wasn't powerful enough to power my external HDD, yet that same port would do fine with a USB thumb drive. Changing it to the ports on the left side of the laptop worked no problems. There was no error message to indicate this. I just had to figure it out on my own.

USB controller type mismatched with Virtualization. This one really only applies to if you use something like VMware Fusion, Parallels Desktop, or VirtualBox on your Mac computer. Those virtual platforms allow you to create a virtual machine and boot up another operating system side by side such as Windows, running it as a windowed application inside of Apple OS X. I gather this is most likely not the scenario affecting you, but will post this here just in case it helps anyone else that might come across this. In the virtual machine configuration there are options for selecting the USB controller type presented to the virtual computer you've created. Your virtualization software will typically offer you a selection of a few USB controller types. VMware Fusion for example will offer you one that is USB 1.1 only, One that is USB 2.0 (and 1.1 backwards compatible), and one that is USB 3.0 only (not backwards compatible with 2.0 and 1.1). You'll want to make sure that your controller selection for the virtual machine lines up with the device you want to physically connect and passthrough to your virtual machine. You can try changing controller types, but will want to ensure you first properly disconnect your device from the guest virtual machine first, then physically unplug it from your mac, and finally shut down your virtual machine and change the controller type. Boot it back up, and give it a go. Wait for Windows to finish booting up and register the virtual hardware change, and then plug in your physical device once more -- and pass it through to your virtual machine.

Hope this helps.

in my case i had to choose the 86bit drivers for windows 10 on a ASUS tablet.
I think I'm fallen behind the tech trend as I'm still only on 64bits. ;)
 

Bossdad71

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I see a lot of posts related to updating from a Mac, so I'm posting this to be a reference to assist others too. Beyond the cable related issues, I've experienced a variety of issues myself with USB on the different Apple MacBook Pro laptops I've had over the years. Here are just a few notes to help you and anyone else out that may have trouble.

Too much USB power drawn. This was an error that Mac OS X would display (paraphrased). I had issues with my 13in MacBook pro where frequently it would tell me I had devices using too much power. Funny thing is, it would just be the Apple USB Keyboard with 10-key keypad. I learnt I couldn't use the two USB ports built into the keyboard hidden on the underside. Even adding a USB thumb drive there and running it through the keyboard seemed to push the power draw over the limit of what the MacBook Pro liked.

USB port not powerful enough.
I've had issues where the USB port on the right side of my MacBook pro wasn't powerful enough to power my external HDD, yet that same port would do fine with a USB thumb drive. Changing it to the ports on the left side of the laptop worked no problems. There was no error message to indicate this. I just had to figure it out on my own.

USB controller type mismatched with Virtualization. This one really only applies to if you use something like VMware Fusion, Parallels Desktop, or VirtualBox on your Mac computer. Those virtual platforms allow you to create a virtual machine and boot up another operating system side by side such as Windows, running it as a windowed application inside of Apple OS X. I gather this is most likely not the scenario affecting you, but will post this here just in case it helps anyone else that might come across this. In the virtual machine configuration there are options for selecting the USB controller type presented to the virtual computer you've created. Your virtualization software will typically offer you a selection of a few USB controller types. VMware Fusion for example will offer you one that is USB 1.1 only, One that is USB 2.0 (and 1.1 backwards compatible), and one that is USB 3.0 only (not backwards compatible with 2.0 and 1.1). You'll want to make sure that your controller selection for the virtual machine lines up with the device you want to physically connect and passthrough to your virtual machine. You can try changing controller types, but will want to ensure you first properly disconnect your device from the guest virtual machine first, then physically unplug it from your mac, and finally shut down your virtual machine and change the controller type. Boot it back up, and give it a go. Wait for Windows to finish booting up and register the virtual hardware change, and then plug in your physical device once more -- and pass it through to your virtual machine.

Hope this helps.


I think I'm fallen behind the tech trend as I'm still only on 64bits. ;)
copy pasted.and emailed to myself will put it on my wall to ref to. Thank u
 

JonnyV

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Facing this whole cable issue currently. Had a Logitech USB to MiniUSB cable laying around which transfers data between a Harmony remote and PC. That didn't work. Found another one in the basement, didn't work either. Just picked up R3 today from BB and it did not come with a cable. Kind of half-assed for $400.
 

The Only Sarge

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Facing this whole cable issue currently. Had a Logitech USB to MiniUSB cable laying around which transfers data between a Harmony remote and PC. That didn't work. Found another one in the basement, didn't work either. Just picked up R3 today from BB and it did not come with a cable. Kind of half-assed for $400.
Be sure you downloaded and installed the USB drivers first.
http://support.uniden.com/wp-content/uploads/2017/06/CP210x_Windows_Drivers.zip

  1. Connect R1/R3 to PC with USB cable
  2. PC may automatically download USB drivers if needed. If message says that the device is not recognized, you can manually install the USB driver here: [ZIP] (Install drivers and then reconnect radar detector to PC)
  3. Download and install appropriate file:
    R1 – “Uniden R Series SW Download Tool and Firmware” [ZIP]
    R3 – “Uniden R Series SW Download Tool and Firmware” [ZIP]
  4. After downloading, extract the files to a new folder.
  5. Run “Uniden R Series SW Download Tool V1.22.msi”
  6. After download tool is installed, run “Uniden R Series SW Download Tool V1.22” from newly created shortcut. Your version of firmware will appear on the application.
  7. Select the OPEN button and browse to the “R1_v137.196.000.bin” or “R3_v137.196.112.bin” file from the previously extracted files, then select START DOWNLOAD.
  8. After update is complete, close the program.
  9. Firmware/Database/Voice is all updated with a single program now.
  10. Reset the device to the factory default settings by using the menu after new firmware has been installed.
 
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JonnyV

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Just tried a different Logitech Harmony cable (think it was one that came with my Harmony Ultimate remote and installed USB drivers manually from Uniden support site and now it can connect.
 

The Only Sarge

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Yeah many folks miss the drivers.....glad you got it friend.
 

Run4donut

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Easy way to identify a data cable is by wire thickness. Top is data and bottom is charge only.
20180715_155424.jpg
 

HeadShot

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Be sure you downloaded and installed the USB drivers first.
http://support.uniden.com/wp-content/uploads/2017/06/CP210x_Windows_Drivers.zip

  1. Connect R1/R3 to PC with USB cable
  2. PC may automatically download USB drivers if needed. If message says that the device is not recognized, you can manually install the USB driver here: [ZIP] (Install drivers and then reconnect radar detector to PC)
  3. Download and install appropriate file:
    R1 – “Uniden R Series SW Download Tool and Firmware” [ZIP]
    R3 – “Uniden R Series SW Download Tool and Firmware” [ZIP]
  4. After downloading, extract the files to a new folder.
  5. Run “Uniden R Series SW Download Tool V1.22.msi”
  6. After download tool is installed, run “Uniden R Series SW Download Tool V1.22” from newly created shortcut. Your version of firmware will appear on the application.
  7. Select the OPEN button and browse to the “R1_v137.196.000.bin” or “R3_v137.196.112.bin” file from the previously extracted files, then select START DOWNLOAD.
  8. After update is complete, close the program.
  9. Firmware/Database/Voice is all updated with a single program now.
  10. Reset the device to the factory default settings by using the menu after new firmware has been installed.
@The Only Sarge Great write-up!! I'm sure this will help all the newcomers.
 
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Coop

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I bought a factory reconditioned Uniden R3 based on all the hype I was reading.
At the same time I ordered a new USB/A-Male to Mini-B cable even though I already had a known good cable.
The first update attempt failed as the software couldn't find the R3 and instead continually "searched".
The Amazon dealer promptly sent a replacement which delivered the same result (searching).
I then bought a NEW R3 unfortunately my results were the same.
I tried using different 2 computers, 2 data cables, reinstalled computer drivers, removed and reinstalled updater software on both computers.
I tried various combinations of booting with R3 on & plugged into computer. Booting then attaching cable then starting R3. Loading Updater software then plugging in running R3. Loading software then turning on R3.
I emailed Uniden support and after 3 emails that went nowhere, (only suggesting I repeat what I already tried) they went away and haven't written back since.
I put serious effort into trying to come up with a combination that would get the Updater software to talk to the R3 but to no avail and since I wasn't an easy fix, now Uniden won't even talk to me.
this was my first NON Escort radar and based on reviews and glowing posts of it's performance I'm extremely disappointed.
 

Got Jeep

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What FW did it come with ?
The most common problems are the wrong cable, not installing Unidens drivers, and trying to update while powered on.
It sounds like you have eliminated those. It really shouldn't be this hard. Anti virus turned off ?
Can you try a friends computer ? Maybe someone local from the forum can help you out.
Dont worry you'll get it sorted out.
 

Morn

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They need to reword these instructions.

On an up to date Windows 10 machine that's never had this software installed or an R3 connected, this is my experience:
  1. Connect the R3 with a known good USB cable
  2. Windows 10 says it recognizes the device and installs drivers automatically
  3. Extract and run software as described in steps 3-6 below.
  4. The Uniden software does not find the R3
It's only when I download the USB drivers from the support site that the R3 is recognized by the Uniden software.

So, here's my suggestion to improve the instructions. Change #2 below

From:
"PC may automatically download USB drivers if needed. If message says that the device is not recognized, you can manually install the USB driver here: [ZIP] (Install drivers and then reconnect radar detector to PC)"​
To:
"Manually install the USB driver from here: [ZIP] (Install drivers and then reconnect radar detector to PC) Please note: Your PC may automatically download USB drivers when you first plug in your R1/R3. You should still manually install the USB driver from the ZIP file to ensure the device is recognized by the Uniden Download Tool software."​

Be sure you downloaded and installed the USB drivers first.
http://support.uniden.com/wp-content/uploads/2017/06/CP210x_Windows_Drivers.zip

  1. Connect R1/R3 to PC with USB cable
  2. PC may automatically download USB drivers if needed. If message says that the device is not recognized, you can manually install the USB driver here: [ZIP] (Install drivers and then reconnect radar detector to PC)
  3. Download and install appropriate file:
    R1 – “Uniden R Series SW Download Tool and Firmware” [ZIP]
    R3 – “Uniden R Series SW Download Tool and Firmware” [ZIP]
  4. After downloading, extract the files to a new folder.
  5. Run “Uniden R Series SW Download Tool V1.22.msi”
  6. After download tool is installed, run “Uniden R Series SW Download Tool V1.22” from newly created shortcut. Your version of firmware will appear on the application.
  7. Select the OPEN button and browse to the “R1_v137.196.000.bin” or “R3_v137.196.112.bin” file from the previously extracted files, then select START DOWNLOAD.
  8. After update is complete, close the program.
  9. Firmware/Database/Voice is all updated with a single program now.
  10. Reset the device to the factory default settings by using the menu after new firmware has been installed.
 

UnidenSupport

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I am still don't even know what is the issue, I download over 10 times, I went back all file and deleted everything restart my pc, down load it again and it work
sounds like it was likely a driver issue. For whatever reason, a number of people need to restart after installing the drivers.

Edit: double post
 

Timcork88

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I’m having an issue updating my R3 . I have a data cable connected to my Mac I downloaded the Mac downloaded with update and everything Went well installing the drivers and firmware update. Once I open the downloader and click the open button to find the 1.46 firmware the downloader freezes. Everything else on my computer works fine wile the downloader is frozen. I’ve uninstalled the downloader and then reinstalled it multiple times still the same thing anyone else having this issue??
 

Dave3006

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I’m having an issue updating my R3 . I have a data cable connected to my Mac I downloaded the Mac downloaded with update and everything Went well installing the drivers and firmware update. Once I open the downloader and click the open button to find the 1.46 firmware the downloader freezes. Everything else on my computer works fine wile the downloader is frozen. I’ve uninstalled the downloader and then reinstalled it multiple times still the same thing anyone else having this issue??
Do you have Antivirus installed ?? turn it off.
 

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