Floored by VR's Customer Service.

Discussion in 'Valentine One' started by ALS, Dec 6, 2017.

  1. ALS

    ALS Learning to Fly Beginner User

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    I sent my old unit in last week for an upgrade and they received it on Monday morning per USPS package tracking.

    I sent it in with a CHECK for payment. Valentine Research stated on their website that there would be a hold of up to 10 days for the check to clear.

    Yes some of us old guys still like to pay for things with a paper check.

    I was expecting to get my new V1 sometime around the 15th of December.

    I just got an Email this morning saying my order was processed and is being shipped out this morning.

    In other words they processed the order in 48 hours even with my sending in a check instead of putting it on my credit card.
     
    Last edited: Dec 6, 2017
  2. mrmagloo

    mrmagloo Premium Member Beginner User Premium Member

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    Thanks for sharing. Far too many people like to dwell on short comings, even though the vast majority of the interactions are quite good.
     
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  3. Choose Life

    Choose Life 35.5 hater R3 Day One User Advanced User Premium Member

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    Any check can be instantly verified during business hours
     
  4. sacandagaD

    sacandagaD Learning to Drive General User

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    Funny, saw the title of the thread and thought "uh oh, this won't be good", but was pleasantly surprised when I opened and read it. Small victories should be celebrated.
     
  5. chakeubeam

    chakeubeam To Be Determined... Advanced User MFG/Vendor Premium Member

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    X2!
    "OH NO! What did Mrs. Valentine say now?"

    Thanks for a positive review. Rarely do manufactures actually get praised for good work.
     
  6. ALS

    ALS Learning to Fly Beginner User

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    Just checked the Tracking Number and FedEx will be delivering my new V1 tomorrow. :bravo:
     
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  7. DChiJEllis

    DChiJEllis PSL+7 Intermediate User Premium Member

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    I've always had really good customer service and technical support from VR. Event got transferred to Mike V. back in the day to solve a recurring issue and got to talk ham radio for a bit.
     
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  8. GTO_04

    GTO_04 Premium Member Advanced User Premium Member

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    When you get your V1, power it up and check the version number. In the past VR would release new upgrades out on the market before officially
    announcing it.


    Sent from my iPhone using Tapatalk
     
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  9. Choose Life

    Choose Life 35.5 hater R3 Day One User Advanced User Premium Member

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    VR has an extremely loyal customer base that will buy a V1 when the technology in it
    Is at least 12 years old

    I loved the V1 as well but technology has changed and they refuse to keep up

    If people keep buying from them
    And dont call their customer service line to voice your opinion

    We'll have the same V1 from the Bush Jr administration
    Forever
     
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  10. PointerCone

    PointerCone M3 Kng Advanced User Premium Member

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    Thats because they can NOW ACH it, which means that they put the account # and routing # into their system and BOOM, its in their account within hours. No magic there, just an ACH system. The float is essentially GONE with ACH.
    Nov 17, 2017 - ACH payments are electronic payments made through the Automated Clearing House (ACH) Network. Funds move from one bank account to another with the help of an intermediary that routes funds to the final destination.

    --- Post updated ---

    Yep, he's W8MM on the ham.....

    Joe Walsh is on there all the time too!!

    --- Post updated ---

    I do it all the time with ACH. It gets the funds into your account within minutes.
     
    Last edited: Dec 6, 2017
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  11. cihkal

    cihkal Level 3 SA Advanced User Premium Member

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    I don't think Valentine Research are slow to adapt or anything of the sort. They put out the industry's top BSM filter over 3 years ago. I've found the V1 can filter better than my R3 because I've had my V1 filter the new CRV and Chrysler Pacifica on multiple occasions which never happened with my R. Otherwise they seem equal with the V1 quieter because it doesn't have the dB on K band like the R so it's not picking up blips form Acuras on the other side of the highway.

    Theyre not behind the times because Uniden provides better range, or because they haven't updated their screen. They've also clearly outlined GPS will not be a part of their design, but they've opened the V1 to third party app developers. They're the Skunk Works of the RD industry. After all, they're called Valentine Research not Valentine A New Product Every Year. The patents show they continue to research and create novel designs even if not released in a timeline we'd like.

    As for the look of the V1 it's actually a pretty damn good design for a human machine interface (HMI). It shouldn't be flashy or have information overload when following good practices. What they should do is remove the print for each band LED and use that little space gained to make larger transparent letters which are backlit by the LEDs. Much better than having printed letters next to LEDs, but likely more expensive.

    Sent from my Pixel using Tapatalk
     
  12. shaggymatt

    shaggymatt Learning to Drive General User

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    I think the OP nailed where Valentine is not adapting. Consumer level firmware upgrades have been the norm for some time in other markets. I've owned three v1's over the years and played the upgrade game, selling on eBay because the cheapest upgrade I ever saw was $79.95. Doesn't their site still say "no planned obsolescence?" It's obsolete when it leaves the factory if you can't upgrade software.

    Posted from my Nexus 6P using the RDF Mobile App!
     
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  13. PointerCone

    PointerCone M3 Kng Advanced User Premium Member

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    I do it all the time with ACH. It gets
    Touché, now that I have to agree with. Just to get TMF2 runs about $90.00 with sing , so someone's making some money on the " no planned obsolesence" program. The V1 is basically obsolescent without TMF2....
     
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  14. cihkal

    cihkal Level 3 SA Advanced User Premium Member

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    I think in-home updates are nice, but they're not a necessity in a niche market that truly doesn't have fast changing landscape. With modern high-end cell phones it's a necessity as everyone can use good hardware, but the software is the selling point. You need to constantly change and add things to keep people hooked on your model/brand. Kinda sad really, but it's life.

    For RD's and the V1 specifically it's a matter of opinion, but let's consider this. Since the update which included Junk-K Fighter and other things came out the V1 has not needed a firmware update for 3+ years. Maybe you wish a software feature was included, but that's not a requirement. Also, the V1 is open to third party developers so all kinds of extra features are available. Sure, they could have set things up so you could update in your home and have it right now. However, they seem to like handling updates in-house while verifying functionality of the hardware. I like that level of service and it's something you don't get often anymore. Also, many updates do include hardware changes even if they'e not major. I've seen a board for two different V1 versions of the same major hardware version, but the RF board and motherboard went through design changes on some microstrip filters and various components. We certainly don't get every detail spelled out for us when an update comes out.

    What I've seen from every manufacturer that's incorporated in-home updates are more bugs upon release than should be present for a countermeasure device. Escort is horrible with this and anyone who's purchased a Max should be pissed. Stinger can't seem to get things right and I think the US market has damn near tanked them. Radenso likes to release firmware after firmware with a buggy Radenso Pro line, and Uniden is the best of them all in this group. Uniden takes advantage of being able to release a detector that's not fully polished, but they're quick to dial things in. The LRD950/DFR7 really hasn't seen much attention because it truly doesn't need it. The Ka narrow software should have been released from the start IMHO. The R series should have come with the current features and lack of bugs out the gate, but they got where they are now very quickly; I find this acceptable. Valentine Research spends a ton of time perfecting things before a release. Mike V said he drove 10,000+ miles just field testing the POP/KA Guard logic before they had something the peeps at VR were satisfied with. The bottom line, we've been trained to expect new things a couple times a year in this industry and I don't like it myself. People shouldn't be excited the Max series is finally getting a proper BSM filter when the V1 has the industry leading filter for 3+ years. Maybe you at least see where I'm coming from even if you don't agree. I've owned the modern Escorts, Randenso XP, Uniden R3, and have a LRD950. Other than the Unidens (mostly), no other detector has made me feel like I've made a good long-term investment other than the V1.

    I'm OK with paying for continuous improvements, I'd rather have that than free firmware updates and buggy detectors. Only Uniden has really shown me a good working example of a system that utilizes in-home updates. Everyone else tends to keep their products in a permanent beta state.
     
    Last edited: Dec 6, 2017
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  15. Vehicle 1

    Vehicle 1 Premium Member Advanced User Premium Member

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    Good deal, I sent my V1 in yesterday for the latest update :)
     
  16. CJR238

    CJR238 -CMS Article Admin- Administrator Advanced User Premium Member

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    VR has always been fine for me. But when i do call or interact with them my mind set is i am ordering from a company with an 80's shipping and business mind set.
     
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  17. mrmagloo

    mrmagloo Premium Member Beginner User Premium Member

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    Haha, I'll give you that. Small business at it's best. Sure beats getting routed to a high volume call center in India and trying to understand what the heck "James" is saying.
     
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  18. focalcivic

    focalcivic PSL +15 Advanced User

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    I struggle with no planned obsolence, but charge $289 plus shipping on older models but....then think of cell phones changing every year and what some ppl pay for the latest.
     
  19. STS134

    STS134 Premium Member Advanced User Premium Member

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    No, but they're behind the times because the firmware can't be updated by attaching the unit to a computer and downloading the new firmware. Physically send in a device for updates? Really?
     
  20. cihkal

    cihkal Level 3 SA Advanced User Premium Member

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    How often do we really need firmware updates for the detection circuitry of a RD in this industry if 90% of the companies didn't release buggy products? Almost none. There's nothing wrong with having your unit sent in to be properly flashed with well tested firmware while getting a general checkup. Cell phones can have bugs and people might not be able to properly use their favorite app, or whatever. Some of the bugs we've seen in these RDs can significantly increase your chance of getting a ticket if not an experience user.

    I personally think the argument can be made both ways in this industry. I find it most appropriate for non-passive CMs like parking sensors more than RDs. We've all been getting trained to expect "new" things or properly functioning features in updates and new products lately. It's lowered standard IMHO. Radenso sees how this is bad and is also making a change.

    I'd like to see VR allow for firmware only updates to be done in-house and charge for them if they so choose. They will be far and few between which doesn't justify all the work to establish such a system.
     
    Last edited: Dec 7, 2017
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