The Post Office Denied My Insurance Claim, So I Sent Them This....

Discussion in 'Stories from the Front Lines' started by chakeubeam, Jun 7, 2016.

  1. chakeubeam

    chakeubeam To Be Determined... Advanced User MFG/Vendor Premium Member

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    [​IMG]

    Jake (Last Name)

    (address)

    (phone)


    Dear Steward of the stupendous International Claims Processing – Accounting Services Center of The United States Postal Service, and or to whom it may concern,

    My name is Jake *******, and I am the proud proprietor of the wildly acclaimed and tremendously spectacular EBay Store known quite simply as “Rebel Radar”. We here at Rebel Radar pride ourselves most on our upmost ability to do three (3) things.
    · One (#1) Offer Top Quality Products (From Radar Detectors, Laser Detectors, and Brake light Kill Switches too, Thermal Cameras, Plane Collision Avoidance Systems and more!!!),
    · Two (#2) Bottom Dollar Pricing on EVERYTHING, and
    · Three (#3) Passionate Customer Service.
    We do these things not to fill our pockets with money or to refill our beers, but to fuel the fire that our Customs so eagerly thrive off nonstop 24/7, 365 days of the year. So when it comes to something that my otherwise jeopardize our ability to do #1 or #2, we take it very seriously.

    March 14[SUP]th[/SUP] of 2016, was a major day in Rebel Radar History. For the very first time Rebel Radar would set out to conquest an entirely new continent for which to flood with our wonderful product line. But first, in order to do so we would be forced to master “International Shipping”, a very bewildering thing! See unbeknown by us previously, Registered Mail has a very refined complex set of processes to complete. However, fortunately for us (an employee)* of The Helotes, Texas USPS **** was a God Send. Taking baby steps with us, walking us ever so delicately thru the entire process and even going so far as to LITERALLY pack the box with us that day, ultimately leading to the consummation of writing you this letter.

    Horrifically, just days later the package would arrive damaged. Mangled on one corner of the box laid a now dormant Beltronics STI Driver Stealth Radar Detector, buttons left crippled from the destruction in disrepair. Our great intentions of worldwide market share supremacy, left in shambles by what could only be summed up as an unintended consequence of shipping related debasement.
    With a customer left unsatisfied, we swiftly ushered in a replacement even upgrading his previous order from the STI Driver to a Magnum at no extra cost to him. We at Rebel Radar however were left to reconcile our losses, and ask for the parties responsible to take well responsibility. In turn we were sent a Letter of Denial, for failure to turn in a PS Form 2856 or CN24, a request overlooked in the haste of servicing our customer first, now unattainable.

    We ask, Nay, BEG of you to pardon our blunder and for you to spare our #2. After taking every precautionary step possible including using one of your very own to lay witness and Register our mail prior to shipment, we hope that you can conclude a judgment in our favor. As part of your letter requests… We will be including evidence of the damage done, Four (4) grown men’s tear’s, one from each of us at Rebel Radar.


    Respectfully,
    Jake *******
    (A.K.A. Rebel Radar/Chakeubeam/Jake the Snake/Jake from State Farm),

    In Memory of
    BELTRONICS STI DRIVER
    24[SUP]th[/SUP] week, 2010 – March 15[SUP]th[/SUP] 2016
    May your M3 stay strong and your tune stay true!
     
    Last edited: Jun 7, 2016
  2. Tallyho

    Tallyho Premium Member Advanced User Premium Member

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    Good luck with the bureaucracy!

    Keep us posted on the outcome. Does a third party handle claims over a specific dollar threshold or is it 100% USPS insured?
     
  3. chakeubeam

    chakeubeam To Be Determined... Advanced User MFG/Vendor Premium Member

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    Third Party, if you ship to places like Spain and certain areas in Canada they will set insurable limits $400-$650, and that is when things start to get really sketchy!!!!
    Im not holding my breath, but am hopping for some kind of reaction! lol:p
     
  4. Dukes

    Dukes Premium Member Advanced User Premium Member

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    Good luck with your letter, hope it works out for you!

    Where in Canada? I was under the impression you could purchase up to $2,499 USD in insurance through USPS for international packages to Canada?

    Just reread that its third party that takes over insurance. Yea I think its capped at $1000 Canadian (783.94 USD) through Canada post. Interesting, didn't know that
     
    Last edited: Jun 7, 2016
  5. chakeubeam

    chakeubeam To Be Determined... Advanced User MFG/Vendor Premium Member

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    I forget where my last one went in Canada, but the limit was set to $400. Its was at about the same time I first got the letter of denial back and was pissed!
     
  6. thesilverbullet

    thesilverbullet Clemson Tigers Advanced User Premium Member

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    i've only had one shipping damage claim and it was with UPS. the first response was no, the second response from UPS to my reply was yes sir - your check is in the mail.

    The words "insurance fraud" somewhere in the conversation usually works well specially if you cc your favorite lawyer in the e-mail.
     
    Last edited: Jun 7, 2016
  7. chakeubeam

    chakeubeam To Be Determined... Advanced User MFG/Vendor Premium Member

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    Haha, NICE!


    Sent from my iPhone using Tapatalk
     
  8. v1user

    v1user Admin Emeritus Administrator Advanced User Premium Member

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    Not with an agency like the post office.. they couldn't give less of a ****. You must've caught the only non-bureaucrat in the bunch. In 2014, a postal carrier backed into (read: destroyed) an awning on one of my buildings. Guess when the reimbursement check showed up......... LAST Monday. It's at least 8 months for clear cut liability in their case.
     
  9. nomore55

    nomore55 PSL +7 Advanced User Premium Member

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    It's a joke trying to collect from the USPS.
     
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  10. chakeubeam

    chakeubeam To Be Determined... Advanced User MFG/Vendor Premium Member

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    UPS from my very short amount of knowledge on the subject is the hardest to collect from. Then FedEx, shortly followed by USPS. There claim here is a legitimate one, but in an untimely manner. It was until more than a month after the claim that I was informed I would need the original packaging, something hard to get even if you know about it from the get go!


    Sent from my iPhone using Tapatalk

    ---------- Post added at 10:46 PM ---------- Previous post was at 10:45 PM ----------

    I'm 1/2 and this is the second, so as far as insurance claims go I'm still in the green hahah!


    Sent from my iPhone using Tapatalk
     
  11. v1user

    v1user Admin Emeritus Administrator Advanced User Premium Member

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    You should try Michigan DOT. They require you to sue them for any claim over $1,000.
     
  12. chakeubeam

    chakeubeam To Be Determined... Advanced User MFG/Vendor Premium Member

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    Now that's plain ridiculous! If your paying for insurance, you shouldnt have to sue to receive advertised services.... Here we can sue for Failure to Preform, but most of the time it's settled before it ever makes it to court.


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  13. chakeubeam

    chakeubeam To Be Determined... Advanced User MFG/Vendor Premium Member

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    FOLLOW UP:
    To no ones surprise USPS has denied the claim once more for,
    " No damage report on file. The wrapping/mailing container, the packaging and the article must be presented to the Post Office for inspection and completion of a damage report (PS Form 2856 or CN24)"

    needless to say odds are not in my favor...
     
  14. Tallyho

    Tallyho Premium Member Advanced User Premium Member

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    Based on the response it doesn't look like they denied your claim on the merits.

    Looks like you've not filed a "clean claim" and they are requesting a clean claim with proper documentation. The first step in defeating bureaucracy is knowing the bureaucracy's own rules.
     
    Last edited: Jun 29, 2016
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  15. chakeubeam

    chakeubeam To Be Determined... Advanced User MFG/Vendor Premium Member

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    They didn't ask for the packaging till 21 days after I filled the claim, kind of hard to find and ask of from a buyer in New Zealand.


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  16. Arcome

    Arcome Premium Member Beginner User Premium Member

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    Love the letter! Sounds like a lesson learned for next time. Typical fine line BS that helps them skate by.

    Just write it off as a loss. Would also consider leveraging my credit card company to charge back if possible.


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  17. jon5

    jon5 PSL + (O / U) Intermediate User

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    And people wonder why Amazon is the sole reason the USPS is still alive. ;)
     
  18. chakeubeam

    chakeubeam To Be Determined... Advanced User MFG/Vendor Premium Member

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    It’s long since passed, and a lesson for the books. I have a very similar claim going on now for a unit that went to “The Downunder”, but hopefully this goes down as a victory!



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  19. chakeubeam

    chakeubeam To Be Determined... Advanced User MFG/Vendor Premium Member

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    Profitability wise amazon grossly abuses USPS. From a provided services stand point USPS Priority Mail is an ABSOLUTE STEAL to anyone whom chooses to use it. In my opinion, domestically there is no substitute for usps. Internationally is another story and ultimately another service provider (FedEX).


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    Last edited: Jul 2, 2018
  20. jon5

    jon5 PSL + (O / U) Intermediate User

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    Yep. But it's original purpose - people mailing each other - is no longer a thing. Amazon is literally its life line, lol.